Russ Darrow Kia of Waukesha

Dealership was clean and neat, considering the construction. The customer service was exceptional with friendly and welcoming atmosphere. Riley, Ann, and Brandon were amazing to work with. Looking construction. The customer service was exceptional with friendly and welcoming atmosphere. Riley, Ann, and Brandon were amazing to work with. Looking forward to doing business here again soon in the near future More

Caleb the service advisor was so kind and helpful to me. He literally made a terrible situation bearable and was very patient with all my questions and phone calls! He literally made a terrible situation bearable and was very patient with all my questions and phone calls! More

Brandon Hartwig was a great help. He answered my questions, was personable, and very helpful. I appreciated working with him. He answered my questions, was personable, and very helpful. I appreciated working with him. More

Always great service by Kaitie. I like the service video they send of your car when it is done. I like the service video they send of your car when it is done. More

Dealerships is great at communicating. We love the short videos we got after our oil caring and when we were purchasing our vehicle. Very personable! We love the short videos we got after our oil caring and when we were purchasing our vehicle. Very personable! More

Nice video of what was done on the car thankyou. Fast service and nice waiting room. Fast service and nice waiting room. More

My salesperson was knowledgeable, professional, and made the entire process stress-free. The entire team was friendly and responsive, making me feel valued as a customer. They were honest and transparent wi the entire process stress-free. The entire team was friendly and responsive, making me feel valued as a customer. They were honest and transparent with the pricing and didn't use any high-pressure tactics. They worked with me to find a car that met my needs and budget, and it didn't take long at all. More

My engine light came on and I took my car in for service and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie s and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie said it would be over $189 just to check it. When I asked, why didn’t they check it in when I took it in the first place she said that the technicians were probably not very experienced, “they’re just eighteen years old and just do oil changes”. I stated that I paid for more than an oil change which included inspections of my car. She replied., “ well they have to start somewhere” which seemed random and a bit disrespectful and then charge me almost $200 just for them to check it. I’ve been taking my car to Russ Darrow Kia in Waukesha for many years. The quality of service isn’t what it used to be and I’m not sure if I want to put the health of my car in the hands of this business anymore. I think I’ll need to look elsewhere. More

Great service. Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressi Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressing my needs. always very professional More

Very knowledgeable and welcoming. Really enjoyed their help and professionalism. They made us feel comfortable with the process! Really enjoyed their help and professionalism. They made us feel comfortable with the process! More