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Russ Darrow Mazda of Greenfield
Greenfield, WI
819 Reviews
Russ Darrow Mazda of Greenfield, located in Greenfield, WI, is your premier destination for new and pre-owned Mazda vehicles. With a wide selection of Mazdas, including sedans, SUVs, and crossovers, we provide options for every type of driver. Our expert team is committed to offering a hassle-free car-buying experience and exceptional customer service. All our pre-owned vehicles undergo a detailed inspection to ensure reliability and quality. Visit Russ Darrow Mazda of Greenfield today for the best selection, competitive pricing, and professional service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
August 23, 2025
My wife and I drove in from Madison to check out and test drive a particular Mazda CX-5 that we had seen on the Russ Darrow website. We set up an appointment and arrived on time, but waited 20 minutes before drive a particular Mazda CX-5 that we had seen on the Russ Darrow website. We set up an appointment and arrived on time, but waited 20 minutes before anyone acknowledged us. I actually had to approach another sales person who eventually set us up for a test drive. We liked the vehicle and were ready to buy it on the spot. When we returned from our test drive, Ethan, the salesman who missed our appointment, met us at the door with a handshake and an excuse. We had a few final questions and 20 minutes later we were sitting at his desk with checkbook in hand. Ethan printed out the sales summary and I immediately noticed a $2,799 charge for something called "Xzilon" protection. I told Ethan that I did not want that option, and he told us that it was mandatory, and part of the vehicle's Certification process. I knew this was xx, and frankly I suspect that a lot of what Ethan said during our short time together was xx, and we ended up walking out. On the way home, we called Russ Darrow's Madison dealership, which had previously told us they could access any of the cars in the Russ Darrow network, and they confirmed that the "Xzilon" protection package was optional, not mandatory. We asked them to bring the car to Madison so we could purchase it from them. They ordered it immediately from the Greenfield location. The following day, I was informed that Greenfield had already sold the vehicle. I find it very difficult to believe that after sitting on the lot for over 2 months, they somehow sold it during the 90 minutes when we were driving back to Madison. In retrospect, we should have taken all the bad reviews of Russ Darrow Greenfield more seriously. More
by Greg P
August 22, 2025
I didn't feel welcome at the dealership or that my problems were important to the repair people. problems were important to the repair people. More
by Steve G
Verified CustomerEmployees Worked With
August 21, 2025
The people here are excellent. Tops to Donavin and AJ for getting me into another car after the flood. Tops to Donavin and AJ for getting me into another car after the flood. More
by DAWNSEAVIEW
August 20, 2025
He found and described the issue. Recommended a new tire which came the next day. Recommended a new tire which came the next day. More
by RAINYJANE622
August 19, 2025
So far I have been satisfied with you. Prompt service as of now and communication has been very good. Prompt service as of now and communication has been very good. More
by DARLEEN.BAAS
Employees Worked With
August 19, 2025
the dealer in general do a great job but this time didn't find the problem in my car find the problem in my car More
by IvanB
Employees Worked With
August 19, 2025
I was very disappointed in this appointment. Took two hours for an oil change. I told Shawn that they can do the air filter and cabin filter if needed. Almost two hours in. I get messaged asking Took two hours for an oil change. I told Shawn that they can do the air filter and cabin filter if needed. Almost two hours in. I get messaged asking for permission for that. I already saw my vehicle was pulled out like it was done. Its ridiculous that my vehicle took two hours. I was late getting to work. My next oil change will be done somewhere else. More
by BREZIANA67
Employees Worked With
August 19, 2025
Maxwell has been an excellent Service Advisor. The mechanics had struggled applying a solution but appears they may have resolved it. Need a few days to confirm. The mechanics had struggled applying a solution but appears they may have resolved it. Need a few days to confirm. More
by 12345MRR
Employees Worked With
August 18, 2025
Great and fast service and very friendly. I will definitely be back for service .I would recommend them. I will definitely be back for service .I would recommend them. More
by TADPOLE416
August 18, 2025
Very great service did a great job direct and informative Great customer service could ask for better Great customer service could ask for better More
by SHARKFIN101510
