Russ Darrow Mazda of Greenfield

Ivan was so patient with me. Walked out with a new cx9. Super excited that we were able to work out a deal. Walked out with a new cx9. Super excited that we were able to work out a deal. More

Had the perfect car we were looking for in our price range. Pleasant staff to work with and the whole experience was extremely satisfying! range. Pleasant staff to work with and the whole experience was extremely satisfying! More

Dealership staff was very friendly and helpful and knew a lot about the cars. I hope that the car that I got will last me for a very long time. lot about the cars. I hope that the car that I got will last me for a very long time. More

I priced service at several shops. I always try to give the dealership business and they were competitive with the bid. When I got there, they added a $50 service charge and a $12 cre I always try to give the dealership business and they were competitive with the bid. When I got there, they added a $50 service charge and a $12 credit card fee. I won’t be returning. More

My experience with Adam at Russ Darrow Greenfield, was exceptional. He was a no-pressure, professional. I found him to be attentive to my particular need, my car had been stolen and I was in need of a rep exceptional. He was a no-pressure, professional. I found him to be attentive to my particular need, my car had been stolen and I was in need of a replacement vehicle within a certain budget. Adam was patient and laxer focused on my budgetary and personal needs in a vehicle. Just as I was about to leave, he thought to show me one last vehicle and this was the perfect fit! This is why he earned Russ Darrow a 5-star rating with me. I appreciate his service, follow through and am very satisfied. Thank you, Adam, you are an asset to the Russ Darrow Group! More

Very dishonest and shady dealership. I confirmed over the phone with Celina many times about MSRP pricing and ensuring that there will be no hidden fees or "add-ons". I get my payment in I confirmed over the phone with Celina many times about MSRP pricing and ensuring that there will be no hidden fees or "add-ons". I get my payment in order and do the long 3hr round trip drive. I arrive and as Adam preps the paperwork, they added $2500 in paint warranty and said it is required. Total bait and switch. Erick then states it was a sales associate training issue, but if you search on past negative reviews, this is a common shady sales tactic to get you into the door. Plenty of other dealerships with higher ratings, and for good reason. Avoid this dealership if you value your time. More

I came in for a test drive and was told with complete seriousness "don't crash it" by the salesperson. Funny how nobody has EVER said that to me when my husband was around. Completely sexist and inapprop seriousness "don't crash it" by the salesperson. Funny how nobody has EVER said that to me when my husband was around. Completely sexist and inappropriate. Also, they charge $3,000 in dealer fees on top of MSRP. I asked about the discount listed on the quote and the salesperson literally turned the minus into a plus sign saying that won't be offered to me. Jason also refused to negotiate. Complete rip off on top of being mistreated. Don't waste your time here. More

The people here are so incredibly rude and incompetent. I’d believe every negative review on here because they’re all very similar. Not to mention the “sorry for your experience” replies are just insulting I’d believe every negative review on here because they’re all very similar. Not to mention the “sorry for your experience” replies are just insulting. Customer service is absolutely not a thing here. I bought a CX-5 and love it, but I will never work with this dealer again. My trade-in value was extremely low compared to two other places I got offers from (managed to get them to raise it), they LOST my trade-in title and didn’t realize it until SIX MONTHS LATER - then Gus flat out lied to me in an email about them contacting me “multiple times” after he sent the title request to the DMV. Gus called me the day he requested the title and then I never heard from them again until FOUR weeks later when THREE OF THEM HOUNDED MY VOICEMAIL AND EMAIL WITHIN TWO HOURS. It doesn’t take a rocket scientist to figure out that they clearly had someone ready to buy my trade-in and were just NOW following up on the title that was mailed to me. I had a ton of person crap going on in my life then so the title was literally the last thing on my mind. If they needed it sooner, they should’ve followed up with me sooner. That’s their own fault. Lying to a customer about “them trying to contact me repeatedly” because they’re in a bind and desperate, that’s just embarrassing incompetence and incredibly rude. Then, working with Brian in finance was a complete nightmare to get my extended warranty cancelled. I had to repeatedly contact him in a span of SIX MONTHS as well because he clearly had no idea how to process the cancellation. I finally called the corporate office to get it handled, and Mandy was kind and incredibly apologetic for the headache Mazda caused me and stil honored the full refund price even though it was only good for 60 days from purchase. Make your own choice as to whether you truly want to work with this dealer, but Mazda in Greenfield gives the Russ Darrow name a bad image. I seriously wonder how any of the staff sleep at night with how crooked and rude they are. More

They lie. They promised paint warranty wasn't required add on. I said i would walk out if they say required when i come in. They assured me not required. Go to They promised paint warranty wasn't required add on. I said i would walk out if they say required when i come in. They assured me not required. Go to buy and they added 2500 to invoice without mentioning it and didnt discount msrp like they show on Cars.com site. I caught paint warranty ECP and said to take it off i didnt want extra paint warranty. They said required as part of sale. I walked out. They outright lie to get you in door and hope you'll buy anyway. Deceptive business practices. More

The experience of leasing a car was quick and efficient. I’ve had a Mazda through Russ Darrow for the past 6 years, and have been happy with each experience I’ve had a Mazda through Russ Darrow for the past 6 years, and have been happy with each experience More