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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
957 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 957 reviews

May 12, 2026

Excellent service. Great attention to detail. All questions answered. Convenient time for appointment. Kris is knowledgeable, patient and an excellent listener and comm More

by TarheelDoodle
Recommend Dealer
Yes
Employees Worked With
Kris Heinrich
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May 13, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for highlighting the thorough service you experienced with your Jeep. We’re glad our team answered every question and scheduled your appointment at a convenient time. It’s rewarding to know our staff’s expertise and clear communication met your expectations. Justin Hanna justin.hanna@russdarrow.com

May 11, 2026

It was efficient and pleasurable to work with both sales and finance. I would buy another vehicle from them in the future. More

by TODDGERARDMARTIN
Recommend Dealer
Yes
Employees Worked With
Kevante
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May 11, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to know our sales and finance teams made your Ram buying process both efficient and enjoyable. We look forward to assisting you with your next vehicle when the time comes. Thank you for sharing your feedback. Justin Hanna justin.hanna@russdarrow.com

May 09, 2026

Good services and friendly They got me in right away and didn't wait long and nice service More

by Stevesmith21
Recommend Dealer
Yes
Employees Worked With
A new girl
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May 11, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to write this review, Steve. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Metro Chrysler Dodge Jeep RAM are glad to have you as a customer. Justin Hanna justin.hanna@russdarrow.com

May 08, 2026

Fantastic dealership and great people I'm a loyal Russ Darrow customer Great service team at the Jeep dealership More

by larrylococo
Recommend Dealer
Yes
Employees Worked With
ROB JARECKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROB JARECKI
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May 08, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to know our Jeep service team took excellent care of your Grand Cherokee L. We appreciate your continued loyalty and look forward to supporting your needs on your next visit. Justin Hanna justin.hanna@russdarrow.com

May 07, 2026

Quick and straightforward. Even though they were extremely busy, everything was quick, easy, and straightforward. Everyone I spoke to was also very cordial. More

by roberthughlett
Recommend Dealer
Yes
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May 07, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to know your Dodge service visit went smoothly despite a full schedule, and that our staff was courteous throughout. We’re glad the process felt efficient and clear. We look forward to assisting you again. Justin Hanna justin.hanna@russdarrow.com

May 07, 2026

They where great at the job the do keeps me coming back when need to More

by keadeez32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROB JARECKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for trusting us with your Jeep Compass. Rob is pleased to hear our service keeps you coming back. We look forward to helping with any future maintenance. Justin Hanna justin.hanna@russdarrow.com

May 06, 2026

I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated More

by McNair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROB JARECKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL RINNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dontario Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re thrilled to hear Jermaine and our service team have been professional and dependable during your Ram 1500’s care. We appreciate your continued trust over the years. Let us know whenever you need us again. Justin Hanna justin.hanna@russdarrow.com

May 05, 2026

Only reason I keep going back is the warrenty sold to me, I need to go back to dealership More

by Disappointed
Recommend Dealer
No
Employees Worked With
Jermaine Heard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine Heard
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May 09, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Justin Hanna justin.hanna@russdarrow.com

May 03, 2026

Professional responsive to customers concerns good communication very responsive to complaint description and very accurate diagnosis More

by dixonracing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROB JARECKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to hear our team’s professional approach and clear communication met your needs during your Ram 2500 service. We’re glad staff addressed your concerns thoroughly and provided an accurate diagnosis. Thank you for sharing your experience. Justin Hanna justin.hanna@russdarrow.com

May 03, 2026

January I came in for a break inspection nothing was found which I knew there was a problem that's why I had them inspected. Came in on Wednesday for a oil change they told me I needed my breaks down so More

by Nakiakee
Recommend Dealer
No
Employees Worked With
Dennis
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May 07, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Justin Hanna justin.hanna@russdarrow.com

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