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Russ Darrow Toyota of West Bend
West Bend, WI
785 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 785 reviews
September 19, 2014
very Pleasant! very Pleasant, communicates well, respectful and professional. Called me about the car available when I told them what I was looking for. Worked out q very Pleasant, communicates well, respectful and professional. Called me about the car available when I told them what I was looking for. Worked out quite well. Only reason I came back to Russ Darrow was for the customer service. Thank you! More
by Karren Bivens
Employees Worked With
james
Helpful September 10, 2014
extremely helpful so extremely helpful in getting me a pre-owned, affordable vehicle friendly, knowledgeable and just a nice guy. I would definitely recommend Russ Darr so extremely helpful in getting me a pre-owned, affordable vehicle friendly, knowledgeable and just a nice guy. I would definitely recommend Russ Darrow to friends and family. More
by Bailey Silverman
Employees Worked With
tim
August 28, 2014
always willing to help I was unable to print the coupons off the web site and they were more than willing to help me to save the $5 off of the oil change and I even got a fr I was unable to print the coupons off the web site and they were more than willing to help me to save the $5 off of the oil change and I even got a free car wash. More
by Marina Ewell
Employees Worked With
matt
August 15, 2014
Very impressed !! Very impressed with the salesman and finance dept.Very satisfied with the value of what I am purchasing compared to other vehicles that we have looked Very impressed with the salesman and finance dept.Very satisfied with the value of what I am purchasing compared to other vehicles that we have looked at. Thank you!! More
by Jasmine Goslin
Employees Worked With
chris
August 08, 2014
Professional staff Excellent Sales Experience! Professional staff! Convenient Location! Outstanding Product! A pleasure to deal with through the entire buying process! I Excellent Sales Experience! Professional staff! Convenient Location! Outstanding Product! A pleasure to deal with through the entire buying process! I will be returning to Russ Darrow Jeep More
by Barbara Horn
Employees Worked With
may
August 04, 2014
I was banned for service because I purchased from heiser toy I went to Russ Darrow Toyota on a Friday night and was given a price for a new rav4. The next day I went to Heiser Toyota. They gave me a price 150 l I went to Russ Darrow Toyota on a Friday night and was given a price for a new rav4. The next day I went to Heiser Toyota. They gave me a price 150 less. I went back to Russ Darrow and they said they could not match that price. I thanked them for their effort and went home. 15 minutes later Jon Corey, the salesman called me and threatened me by saying if I purchased from heiser, they would not service my new vehicle at Russ Darrow and I was banned from their dealership. I called Toyotas national office and they said I should contact dale Janus the customer service rep. He confirmed that I was banned with no explanation but referred me to the general manager dan schutts who rudely called me a bad customer. I asked what I had done to become a bad customer and he said our conversation was over. I would seriously think twice before buying at Russ Darrow, they cannot match other dealerships and became rude when I purchased elsewhere. More
by Robcle
Employees Worked With
Jon Corey, dale Janus, dan schutts.
June 13, 2014
Rich and Donna Poth We went into Russ Darrow to just look at cars.We never expected to lease a car.But Paul gave us such a great deal,we could not refuse.We luv our new d We went into Russ Darrow to just look at cars.We never expected to lease a car.But Paul gave us such a great deal,we could not refuse.We luv our new dodge dart.Thank you Paul :-) More
by donna poth
Employees Worked With
Paul zwick
August 16, 2013
I have given them this poor services because I bought a used 2005 car with 20,000 miles on it. Not even two months later I had to have the struts replaced on it. The service I received was fine, it was d used 2005 car with 20,000 miles on it. Not even two months later I had to have the struts replaced on it. The service I received was fine, it was done in a timely manner and I was given a free rental. However, when I tried to contact them two ask why this was missed before they sold me the car they did not respond. I have tried several times to contact them and nothing has been reciprocated. More
by NotSharing
Employees Worked With
I dont know any of them
February 22, 2013
I called about a car and asked about pricing for a Rav4. I was told "our prices are firm. With the internet regulating pricing we can't go any lower, so don't even waste your time if you are going to ask fo I was told "our prices are firm. With the internet regulating pricing we can't go any lower, so don't even waste your time if you are going to ask for a discount. What time would you like to come in today?" I thought xxx, and said I am not interested anymore. I received a call back in 15 MINUTES stating they could knock $200 off. Now right off the bat I was being lied to. I decided to check it out anyway because it was exactly what I was looking for. I drove it and loved it. It was terribly scratched though. MANNY said they could buff it out so I returned the next day and it looked alright. That's when he told me he was told by his boss they can't knock the original $200 off anymore because they paid to buff it. That upset me, but I still looked into financing. Manny gave me a form with confusing pricing containing a hypothetical lease situation that didn't break down the total of the car. When I asked he avoided the question. I asked for a pen and worked out the math and figured it out myself. This is the crazy part... He then took my paper and started walking off with it. I said I need that and he told me he'd be right back with it. When he returned without it he said its property of Russ darrow and I cant have MY NOTES back. I marched to his boss and demanded it back and he returned it without too much hesitation. I told him to right down how much the car is and he did. Then he subtracted the $200 that we had initially discussed. Turns out Manny had lied to me when he said the $200 went to buff 'my' car. It's hard to sell cars when you are focusing your energy on your web of lies instead of on your product and customer relations. I visited 13 other dealerships in the area and this was BY FAR the worst experience. Its unfortunate because that was the exact car I wanted at an OK price, but I was so upset with the deceptive tactics they utilize that I could not give them my business. Ended up buying from LIFETIME AUTO (just west on 33) and got a great car, a great deal, and most of all the staff was honest and informative. I felt like I 'bought' my car instead of being 'sold' it. Ask for CAROL More
by pikelake123
Employees Worked With
Manny Aljamrah
January 28, 2013
Michael Marx and his team lead Brandon worked with us over two Saturdays on the purchase of a used Dodge Caliber. The process went smoothly and we are pleased with the car. Thank you! over two Saturdays on the purchase of a used Dodge Caliber. The process went smoothly and we are pleased with the car. Thank you! More
by SeanRusch
Employees Worked With
Michael Marx
