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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
281 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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281 Reviews of Russ Darrow Toyota of West Bend - Service Center
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November 10, 2017
Always there when you need them! Had a new tire for me within a day. Very efficient service center from the moment you check in. Had me in and out quickly. Had a new tire for me within a day. Very efficient service center from the moment you check in. Had me in and out quickly. More
by Wendy
Employees Worked With
Jason and Jeff
October 23, 2017
Great group of people! From the time you walk in through the checkout proces I am treated like a friend. They are Easley to deal with and fair too. From the time you walk in through the checkout proces I am treated like a friend. They are Easley to deal with and fair too. More
by ML
Employees Worked With
Danny Shutts
October 23, 2017
Daniel Shutts Mr. Shutts is a friendly, honest, and engaging person. I have found him to be knowledgeable, of products and services, and patient with questions, wh Mr. Shutts is a friendly, honest, and engaging person. I have found him to be knowledgeable, of products and services, and patient with questions, which i really like. He cares about customers and potential customers. I know him to be caring and encouraging not only to his fellow employees and his family as well. More
by Michael Kugler
Employees Worked With
Danny Shutts
July 24, 2017
Satisfied Great customer service. All the employees were friendly and nice. I remember laughing alot, Dan had a great sense of humor and was personable. I felt Great customer service. All the employees were friendly and nice. I remember laughing alot, Dan had a great sense of humor and was personable. I felt comfortable buying a vehicle from Russ Darrow West Bend. More
by Jo Walker
Employees Worked With
Dan Powell
July 20, 2017
Poor customer service Recall repair went well was completed ahead of time. I go to pick up the vehicle keys and I'm told by the young lady at the cash office to sign this Recall repair went well was completed ahead of time. I go to pick up the vehicle keys and I'm told by the young lady at the cash office to sign this document but not read it! It is company policy! Really. What kind of shenanigans is Russ Darrow trying to pull. Does not make me want to go back. More
by Michael913
Employees Worked With
Young lady in cash office @ 6:00 pm on 7-19-2017
July 14, 2017
Excellent Always a superior experience. This place is the absolute BEST!! I would never go anywhere else. I have never been treated so well I can't say enough a Always a superior experience. This place is the absolute BEST!! I would never go anywhere else. I have never been treated so well I can't say enough about how pleased I am!! More
by Nancy
Employees Worked With
Justin
July 06, 2017
Why do you think they great dealership There are always polite knowledgeable friendly people there to help me with any questions and concerns I love this dealership. The service is quick th There are always polite knowledgeable friendly people there to help me with any questions and concerns I love this dealership. The service is quick the people are friendly what more can I say. More
by Chrissyk
Employees Worked With
Salesperson who sold me the car last year Michael, Michael Wagner
October 13, 2016
Tire pressure help Each and every time I have come in to the service department at Russ Darrow in West bend they have been more than helpful. I called yesterday to see Each and every time I have come in to the service department at Russ Darrow in West bend they have been more than helpful. I called yesterday to see if I could come in to have the tire pressure checked - they told me to come in and 15 minutes later I was back on the road! Very helpful and always friendly - Thank you!! More
by Lucyfree
Employees Worked With
everyone at the counter
September 02, 2015
Service I recently switched to this dealership to service my van because of the proximity of the dealership. I brought my vehicle in and told them what was w I recently switched to this dealership to service my van because of the proximity of the dealership. I brought my vehicle in and told them what was wrong and what needed to be fixed but yet was still charged in excess of $100 for diagnostics. They further charged me two hours shop labor time for a job which takes 10 minutes to complete (I've done the job myself before). It's one thing to make money for the services you provide (and I did not expect to walk away not paying anything), but it's another thing when you take advantage of the customer and charge them excessively. I will NOT be going back to this dealership for service or to purchase my upcoming vehicle. More
by Displeased
Employees Worked With
Martin
November 13, 2014
A great experience! Oil change was done in a timely manner and the reception room is the best I have ever seen at any dealership. All personnel I came into contact with w Oil change was done in a timely manner and the reception room is the best I have ever seen at any dealership. All personnel I came into contact with were extremely courteous and helpful. A great experience! More
by Edwin Kreu
Employees Worked With
erick
