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Rydell Chevrolet Inc

Waterloo, IA

4.5
65 Reviews

1325 E San Marnan Drive

Waterloo, IA

50702

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Showing 65 reviews

March 28, 2023

Had a great experience with Dawn from ordering our new Traverse to picking it up. She is friendly and caring just a great person to work with. We will go back to her when we are ready for another vehicle More

by bantz8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Tomson, Kyler Mathews
Mar 31, 2023 -

Rydell Chevrolet Inc responded

We're happy you found our staff to be so supportive during your experience here at Rydell Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 21, 2023

Rydell is very courteous and eager to help as soon as you walk through the door. The waiting area is very nice and the entire dealership is very clean. Tyler was very helpful and pleasant to work with. More

by sharryonh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 24, 2023 -

Rydell Chevrolet Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 10, 2023

I had an great experience, working with Dawn. She was honest and wasn't pushy at all which is what I look for in a sales person. More

by Roscogoodrich06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Thompson
Feb 13, 2023 -

Rydell Chevrolet Inc responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 06, 2022

We ordered our 2023 High Country Tahoe from Brandon Reyes. He was polite, thorough and kept us informed of the delivery date. Unfortunately, he was out of town the day we picked it up. Dawn Tomson ste More

by hjmeyer@niccu.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Reyes and Dawn Tomson
Dec 09, 2022 -

Rydell Chevrolet Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2022

I encourage anyone who is looking for a car to put Rydell in Waterloo at the top of your list. Dawn is the most patient, kind, helpful car dealer I have ever had the pleasure of dealing with. She walked me More

by Kathynott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Tomson
Sep 27, 2022 -

Rydell Chevrolet Inc responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 22, 2022

My husband and I were in for an oil change and were walking around the showroom and Dawn came up and started talking to us about the Traverse. We told her that we had been looking for some time and sh More

by hobbes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn
Jul 26, 2022 -

Rydell Chevrolet Inc responded

Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

June 25, 2022

Does not stand behind their service work-beware! Bought a used traverse with a newly installed timing chain. Six thousand miles and 6 months later the timing chain is broken. Called and talked to ma More

by Bkstate
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Jun 28, 2022 -

Rydell Chevrolet Inc responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (319) 234-4601 so we can work towards a resolution.

Jun 28, 2022 -

Bkstate responded

We have called and talked with you about this issue and you said you wouldn’t do anything about it. I am paying for a car I can’t drive and haven’t had it a year!

June 07, 2022

Having lost my wife in April I needed to trade cars and lower my debt. Dawn Tompson went above and beyond to assist me with the process of trading down. She was an excellent salesperson and Rydell should g More

by Motormaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Tompson and Kyle in finance.
Jun 09, 2022 -

Rydell Chevrolet Inc responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 18, 2022

I called with an issue, they diagnosed, ordered parts, and fixed the problem. It was an amazing experience. More

by Xmansmama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt
May 20, 2022 -

Rydell Chevrolet Inc responded

Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 05, 2022

Excellent! The service was great. No pressure. Made you feel comfortable that they truly wanted to meet your needs in a vehicle. I would return again if in nee More

by PATTYKELLOGG7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Tomson, Kyler Matthews
May 09, 2022 -

Rydell Chevrolet Inc responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

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