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Rydell Chrysler Dodge Jeep RAM
San Fernando, CA
22 Reviews
Welcome to Rydell Chrysler Dodge Jeep Ram
Here at Rydell Chrysler Dodge Jeep Ram, it’s our mission to be the best CDJR dealer in California. We provide a vast selection of new and used vehicles all year long and place high value in our 7 Rydell Brand Promises so we can offer exceptional car care and customer service with a smile! We pride ourselves in offering our customers our BEST PRICE up front, on our entire inventory. No more wasting hours trying to negotiate a better deal because we give that to you right away. Visit our San Fernando new car dealer today!
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 22 reviews
June 09, 2024
WARNING! DANGER! STAY AWAY FROM DODGE. THEY DON’T CARE ABOUT YOU, YOUR CAR, OR HUMAN DECENCY This is quite the saga, but I’ll keep it as short as possible DANGER! STAY AWAY FROM DODGE. THEY DON’T CARE ABOUT YOU, YOUR CAR, OR HUMAN DECENCY This is quite the saga, but I’ll keep it as short as possible for the interest of Google reviews. I purchased a 23 Dodge Hornet from Rydell Chrysler Dodge back in August 2023. I had initially tried to purchase the vehicle from the location in Van Nuys. However, the sales team there was extremely rude and ignored me. Long story short I went to Rydell and the sales process was relatively smooth, aside from the fact that we ran out of gas on the test drive. I should’ve taken that as a sign and walked away because it’s been nothing but problems ever since. Almost immediately off the lot, the car began to inform me that many of its systems weren’t working by an array of lights on the dashboard. They would go on and off intermittently ever since I had purchased the car. Annoying but not enough reason to be concerned for my safety, it seemed. That was until the accelerator began to malfunction. On one instance, I was trying to accelerate out of an intersection and could not because of the failure. Scary and dangerous. I immediately made an appointment at the dealership at which I purchased the vehicle. Even though I told them what was going on with the dangerous accelerator, they gave me an appointment weeks later. On the day of my appointment I arrived with a dash full of lights. I told them about the accelerator as well, which was my main concern. I left and was called in a few days to pick up the vehicle. They informed me that they performed software updates throughout the vehicle as well as adding a few jumper harnesses according to the invoice. In response to the throttle not working, according to them, it was “RELATED TO MODULE UPDATES” essentially they admitted that this was a known issue that they “fixed” with “module updates”. When I’m driving a vehicle I need to know for certain that there will be no issues when I push the accelerator, especially on a brand new vehicle. It seemed really discomforting that they would admit this fault to begin with. However, I talked with my advisor, David Garcia and he assured me that everything was fixed. The next issue was that even after having my car for three days, they didn’t wash it whatsoever. I had to ask before I left if they forgot to do that. David apologized and halfheartedly said oops. Yes. We forgot. I’m sorry. So, they grabbed my car and did a sloppy 15 minute wash job. Being exhausted from this ordeal I just took the keys and left. About three minutes up the road I realized there were still lights on my dashboard. So I immediately turned around. I pulled back into the bay and right up to David and told him that there were still lights on my dashboard, and one of the other issues I had mentioned earlier had not been fixed regarding a loud high-pitched noise coming through the radio while making phone calls. Being unsure of what to do himself David asked for the manager of the service department. His name is Rick Guzman. Rick came out as I was sitting in the passenger seat of my car so that I could show him exactly what’s going on. He got in the driver seat and closed the door. At that point, I tried to replicate the high-pitched noise and I was successful. Rick heard it too, but insisted there was not much he could do about it. I tried to explain that it prevented me from being able to drive normally since having hands-free option in the car is imperative nowadays. He seemed to get annoyed at me at this point and raised his voice pretty loudly, which scared me. I asked him immediately to get out of my car so that I could leave, which I did. About five minutes later, the dealership called me and told me that they left their diagnostic tool in my car and needed me to come back AGAIN. The service manager had just made me literally fear for my physical safety in my own car. I was still shaking when they called. I will never be returning to that dealership. More
by pdbig125
Employees Worked With
Helpful February 01, 2024
Buying a car at Rydell is so easy. They were the best price by far in the area, with transparent pricing. Going into test the car was great - no sales pressure whatsoever. April and Ra They were the best price by far in the area, with transparent pricing. Going into test the car was great - no sales pressure whatsoever. April and Radik were a pleasure to work with. I tell anyone looking to buy a Stellanis car to go here first. More
by Steve S
March 21, 2022
STAY AWAY, RYDELL Dodge of San Fernando. They will tell you that repairs are needed when in fact they are not then charge double what other dealers would.Very shady operation AVOID AVOID. They will tell you that repairs are needed when in fact they are not then charge double what other dealers would.Very shady operation AVOID AVOID.... More
by Spence
Employees Worked With
RYDELL dodge
January 13, 2022
First off I wanna take the time to thank Aiden and Omar at Rydell dodge in San Fernando dealership for making my buying experience easy they legit helped me out from start to finish. They both made sure to at Rydell dodge in San Fernando dealership for making my buying experience easy they legit helped me out from start to finish. They both made sure to explain everything about my dream car purchased thank you once again AIDEN AND OMAR ! I would definitely go back and buy my second dream car with them More
by Nancy S
Employees Worked With
Aiden and Omar Espinosa
September 24, 2021
Wonderful experience at Rydell SF, customer service was excellent.OMAR IS TERRIFIC!! Manners, Very considerate, answered any questions I had very knowledgeable and thorough covered all bases! Made things e excellent.OMAR IS TERRIFIC!! Manners, Very considerate, answered any questions I had very knowledgeable and thorough covered all bases! Made things easier for a smooth process. Omar’s inviting spirit makes me want to do more business with Rydell SFV in the near future! Enjoying our new 2021 Dodge Charger! Thanks Omar! More
by Ro Robinson
Employees Worked With
Omar Espinoza
November 05, 2019
Down right disrespectful AS FAR AS A STEALERSHIP GOES, THIS ONE TAKES THE CAKE. Back in July, I saw a truck they had that I liked. I made phone calls inquiring about the tru AS FAR AS A STEALERSHIP GOES, THIS ONE TAKES THE CAKE. Back in July, I saw a truck they had that I liked. I made phone calls inquiring about the truck and they said that it was available. I wanted to make sure my trip there wasn't a waste, as I am coming from Orange County(2 hours away). My sales rep name was William. Overall, he was a nice guy and stated that Rydell's customer service was their number one priority. During the test drive, I noted to William that it has a little shimmy in the steering wheel driving. I'd figure a quick balance would fix the problem. I bought it that very day. I explicitly told him my intentions with the truck as I will be turning the truck into a pre-runner. It went straight to the fab shop in Anaheim called SSBuilt the very next day. About a month and a half later, I get a phone call from Sam. Sam is an assistant manager from the used sales department. In our conversation, Sam said that the truck needed to be weigh before I can get my license plate from the DMV. He said that and I quote, "they will do anything they can to get the truck weighed, including driving down to SSBuilt to pick up the truck to get weighed." I gave SSBuilt a notification that Rydell will be contacting them to pick up my truck. Weeks go by without any word. I then had to reach out to William, my sales rep, to find out what is going on. I found out that Sam made nothing but broken promises and lies. Now irritated, William tells me that I can get the truck weighed and Rydell will reimburse me. William states that all he needs are pictures of the weight certificate. I do as instructed and send him the pictures. It is now less than 1 month before my temporary license plates expire. William now comes back and tells me I have to send in the hard copy weight certificate. Now furious, I am making MULTIPLE phone calls to Rydell about my situation. There is a clear lack of communication or miscommunication to say the least. Regardless, I send in the hard copy of the weight certificate. Around the same time, I get a phone call from the Sales manager, John. He was quick to apologize and made more broken promises. He told me he will be sending me a $100 gift card for my troubles. A couple of days after, my truck was getting finalized. During the alignment of the new suspension, they found out that my water pump was leaking badly. I ended up having to drive back to the stealership and drop off the truck for warranty work. Thankfully, Rydell came through and replaced it. However they did a VERY poor job. I gave them a list to go over such as vibration in the steering wheel, stain on the speedometer cover from when I bought the car, using OEM fluid, etc. The only thing they did was replace the water pump. They did not top off the coolant that was lost during the replacement. They simply address the vibration by saying due to the modifications, they couldn't pin point it. Even when I explicitly told them it was a balancing issue, which I fixed by going to Firestone. Nancy, who is in charge of repairs, told me she would send me a new plastic cover to my house as they couldn't take care of it there. I still have not received the cover. When I was there to pick up the truck, I made an effort in talking to John, Sales manager. He said he will ship my $100 gift card in a couple of days. To this date, I still have not been reimbursed for my time or cost in weighing the truck or received the $100. I have called multiple times to Rydell and left voicemail to Nancy and John. They have not gotten back to me at all. I am VERY disappointed in this stealership. I have dealt with other dealerships in the past and this one is the most unprofessional dealership I've encountered. As a professional business, they need to be the experts in the automotive sales. A client should NOT have to baby sit and reach out to them daily to make sure that there is progress being made on their behalf. And most of all, a business should never make broken promises and down right lie. More
by anon423
Employees Worked With
William, Sam, Nancy, John
September 14, 2019
Great Customer Service!!! After a terrible customer service experience at Russel Westbrook I decided to go to Rydell in San Fernando. This place is awesome!!! Ricardo was my se After a terrible customer service experience at Russel Westbrook I decided to go to Rydell in San Fernando. This place is awesome!!! Ricardo was my service advisor and I couldn’t be happier with his customer service. Thank you to everyone in the Rydell Service dept. in San Fernando!!! More
by Louie
Employees Worked With
Ricardo
July 04, 2019
Great deal Jon did a great job selling us a new Jeep Cherokee. He took the time to show us a few SUV's . When it came to price for our trade in he did a great j Jon did a great job selling us a new Jeep Cherokee. He took the time to show us a few SUV's . When it came to price for our trade in he did a great job of twisting the managers arm to get us some more for our car. When it came to the new car, he took the time to show us how everything worked. Thanks Jon. More
by Snowy
Employees Worked With
Jon Brenner
May 29, 2019
Absolute Zero Four inquiries on purchasing a new truck and ZERO response. I asked that they NOT place me on their email list and I started receiving emails, but st Four inquiries on purchasing a new truck and ZERO response. I asked that they NOT place me on their email list and I started receiving emails, but still no response on my inquiries. Based on their attitude toward customers even before sales, I recommend everyone stay far away from this dealer. More
by Greg
Employees Worked With
online
