SIERRA CHEVROLET OF MONROVIA

Horrible/NIGHTMARE! Pack rat food in engines/refuse coverage I bought a new 2019 Chevy Colorado from Sierra in May, 2019. Three months later, my truck keeps dying and I can't accelerate over 50, so I take it to I bought a new 2019 Chevy Colorado from Sierra in May, 2019. Three months later, my truck keeps dying and I can't accelerate over 50, so I take it to the dealer thinking it's no big deal, still under Warranty, right? WRONG! The minute I took it in, the guy behind the service desk starts mumbling something about "we don't cover "rat damage" (damage by rodents)." I thought it was strange he should say this. I'm in my 50's, have bought many new cars and never had any "rodent" problems or had anyone ever bring up the subject. So I didn't think anything of it. So, they give me a loaner because they think it will take a few days to find the problem. The loaner was an Equinox, which is completely foreign to me. So the next day, I'm at a new office I just rented and the parking garage is dark so I accidentally back into a column in the parking structure. The pole's okay, but there are a couple small dents in the rear of the car. I have insurance, but I'm still pretty upset. THEN, I get a call from Sierra, telling me... YUP! YOU GUESSED IT! RODENT DAMAGE. NOT COVERED! I'm thinking "this is too coincidental. The guys brings up a strange thing like "rat damage" before even looking at my vehicle and that's exactly what they end up diagnosing the problem to be." So I go online and do a little research. It seems that Chevy and a few other car manufacturers started using SOY wire coverings, instead of petroleum based covering a few years ago. Something they KNOW attracts rodents and causes them to chew through your wiring. There have been several class action lawsuits involving thousand of people over this. They KNOW that their manufacturing flaws are causing their customers BIG problems, so they SPECIFICALLY EXEMPT this damage in their warranties to save a few dollars at the expense of their customers. So, basically Chevy is stuffing their new cars full of rodent food and them specifically denying coverage on the damage caused by this. Because of this corruption, I not only had to pay hundreds of dollars out of pocket to repair the damages, but I was also forced to drive a strange vehicle that I was unfamiliar with and now I have to pay $1000 deductible AND higher premiums for the fender-bender. SIERRA SUCKS! I bought a new Spark at Sierra in 2013 and a new truck in 2019 and I was fairly satisfied with their service up to this point, but when I replace my Spark with a new vehicle next Spring, guess where I'm NOT going to buy it? Neither from Sierra OR from Chevy. WHAT A NIGHTMARE! NEVER CHEVY AGAIN! More

efficient and effective. The quality of service was excellent! I would recommend this service center to others anytime. Im very pleases with how my vehicle is operating. O The quality of service was excellent! I would recommend this service center to others anytime. Im very pleases with how my vehicle is operating. Outstanding work! More

Fast service Same day service, not expensive and well done oil change. they know all about your car, no need to know what is to be done, they will tell you, that i Same day service, not expensive and well done oil change. they know all about your car, no need to know what is to be done, they will tell you, that is piece of mind! More

Great service from the beginning The staff at Sierra Chevrolet made the complete buying experience a great one. My wife and I were apprehensive about buying a car, and wished we could The staff at Sierra Chevrolet made the complete buying experience a great one. My wife and I were apprehensive about buying a car, and wished we could do it online as we tend to do for most of our shopping. We don’t like to be up-sold or convinced. We know what we want. We got the experience we were hoping for: easy, friendly and informative. Our salesperson, Arturo was personable f on the beginning when I first called the dealership, and once there, he answered the questions we had. The finance person, Andrew, was great, helpful and straightforward. When we visited the dealer to take a look at the Bolts, they didn’t have the exact one we wanted. However, the sales manager, Corey, told us he could get us the car we wanted, in the color we wanted. He repeated back to us what we wanted, having heard it only once from us, to confirm he understood what we wanted. he called us back at the time he said he was going to, and informed us he had gotten the car delivered to his dealership. I also received a text from Arturo with photos of our future car. We went back the next day and the process was swift and easy. More

Great Service I would highly recommed Douglas at Sierra Chevrolet, he made my shopping experience pleasant and the vehicle was ready upon arriving to the dealer, th I would highly recommed Douglas at Sierra Chevrolet, he made my shopping experience pleasant and the vehicle was ready upon arriving to the dealer, this has been the best buying experience ever More

Very courteous Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car the entire sells team was outstanding. More

New car purchase The sales team made the experience as smooth and comfortable as possible, they addressed my concerns as well as patiently explaining the differences b The sales team made the experience as smooth and comfortable as possible, they addressed my concerns as well as patiently explaining the differences between the model features. More