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Sierra Chevrolet - Service Center

Monrovia, CA

4.7
407 Reviews
Call Service Center (626) 879-2966

407 Reviews of Sierra Chevrolet - Service Center

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May 04, 2024

Service was Excellent customer service was GREAT Thank you Jeremy you are AWESOME Thank you for all your help More

by maribelsandoval5121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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May 07, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Sierra Chevrolet Team

Helpful
May 03, 2024

The staff is nice and very professional I like to come for my oil changes More

by fany_green@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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May 04, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Sierra Chevrolet Team

Helpful
May 01, 2024

Tanya went out of her way to make sure my car was serviced, including dealing with my tire insurance…thanks so much!!! More

by KLMORRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

We loved reading this review! Happy customers are our aim, and it appears Tanya really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Sincerely, The Sierra Chevrolet Team

Helpful
May 01, 2024

Marvin is always really helpful when getting my car scheduled for service and keeps me well informed during the process of the service as well. Really great service, thank you More

by Joseguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you for taking the time to write about your experience with us, Jose! At Sierra Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy to hear Marvin was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Have a great day! Sincerely, The Sierra Chevrolet Team

Helpful
April 30, 2024

This was the easiest and simplest of ways getting my new vehicle. They handled everything and was extremely professional More

by SONNY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Zuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Sievertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you for sharing your feedback about your experience with us. We're glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, The Sierra Chevrolet Team

Helpful
April 30, 2024

I had an appointment for an oil change. I got there 30 minutes before my appointment time and they took my car in right away. The service was quick and I was back on the road in an hour. More

by NICKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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May 02, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

Nicky, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sierra Chevrolet Team

Helpful
April 29, 2024

I purchased my Chevy Traverse from Sierra, a few years ago. I have been a loyal service customer for years since. I'm not sure what has happened to the serve department recently, but I am hesitant to retu More

by ME22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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May 01, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Sierra Chevrolet Team

Helpful
April 29, 2024

Great service, you know your car is in good hands. Also! Great staff, Shawn is great and Tanya is great too as usual! More

by JADEXMORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Suchanek
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May 02, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

Thanks for taking the time to write such an excellent review for Sierra Chevrolet. We strive to make sure everyone that walks through our doors feels like they are in good hands. Please don’t hesitate to reach out if you have any questions. Sincerely, The Sierra Chevrolet Team

Helpful
April 28, 2024

It took awhile to get windshield from manufacturer, but Jeremy kept me appraised and when windshield came it was installed very quickly! Thank you! More

by A.uehara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy has helped me in the past. Thank you
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May 01, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! Sincerely, The Sierra Chevrolet Team

Helpful
April 27, 2024

Came in for warranty service for drive shaft and was told it was going to be up to 3 days before they could get to it because they are busy. Oil life gauge was at 13% after oil change as tech forgot to reset More

by Bradbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

SIERRA CHEVROLET OF MONROVIA responded

Bradbury, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact us so we can discuss this with you further. Sincerely, The Sierra Chevrolet Team

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