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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
735 Reviews

735 Reviews of Safford Brown Kia Manassas - Service Center

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February 03, 2024

I choose to keep this rating private. I do not want m y review posted. More

by PAMACKLEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Safford Brown Kia Manassas responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas

February 03, 2024

I brought a discount coupon to apply it to the service but Mr. Woods told me it wasn't going to apply, so I asked when, and I didn't quite understand his reasoning to apply it. Next time I will go to anot More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Safford Brown Kia Manassas responded

We appreciate the time you took out of your day to provide this feedback, Monica. At Safford Brown Kia Manassas, our goal is to provide nothing short of a 5-star experience for all our customers. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, The Team at Safford Brown Kia Manassas

February 03, 2024

I went in to take care of some issues and they delivered. Thanks a lot. More

by LUKE.VANDEVOORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Safford Brown Kia Manassas responded

Luke, we are so glad we could take care of all of your needs at Safford Brown Kia Manassas. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

Do not have anything further to say. Took longer than I was told, but everything was good More

by emylou652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Safford Brown Kia Manassas responded

Thank you for leaving this review. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

Customer service here is top notch. I can always depend on their professionalism and courtesy. More

by MILLIEWESSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Safford Brown Kia Manassas responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

I was pleased with the professionalism and service I received. I had no issues at all. More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Safford Brown Kia Manassas responded

Taylor, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Safford Brown Kia Manassas. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

I enjoy working with this dealership whenever my Kia needs service. I highly suggest visiting Michele when you go. More

by jasdemory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

The service department is always very friendly, professional and helpful. The reminders and communication prior to the appointment are appreciated. More

by GBUZARD5160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

February 01, 2024

This dealership (manager, salespeople, and finance department) was super helpful, accommodating, and made me feel at ease throughout the car buying process. Duval went above and beyond to help me out More

by fourvila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duval Cassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Duckett
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Feb 06, 2024 -

Safford Brown Kia Manassas responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Duval went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Team at Safford Brown Kia Manassas

February 01, 2024

Dealer was curious and cooperative. Gave us time needed to make necessary decisions. Would recommend. More

by pmorgan25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cerrado
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Feb 06, 2024 -

Safford Brown Kia Manassas responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to Safford Brown Kia Manassas. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

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