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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
735 Reviews

735 Reviews of Safford Brown Kia Manassas - Service Center

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February 01, 2024

Speedy service and excellent turnaround time. Service rep made sure my tire was in stock and ready for installation More

by parko922009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Safford Brown Kia Manassas responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas

February 01, 2024

Michelle is professional,patient and she cares about the customers. I will come here more offen. More

by hidalgoanthonyr66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Safford Brown Kia Manassas responded

Anthony, we are truly grateful for this awesome review! We are thrilled that Michelle was able to take care of you. She is a great asset to our team and we appreciate her for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, The Team at Safford Brown Kia Manassas

January 31, 2024

Everyone extremely courteous and helpful. Work completed on time and correctly. No complaints whatsoever. Top drawer service. More

by SHELBY.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Safford Brown Kia Manassas responded

Thank you for the kind words, Shelby. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Safford Brown Kia Manassas, we value our customers and we look forward to seeing you down the road. Sincerely, The Team at Safford Brown Kia Manassas

January 30, 2024

Easy to schedule an appointment, clean facility, and Michelle is wonderful. I know she wants to retire but I'm glad she's still there. I never feel pressured. More

by AROKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Safford Brown Kia Manassas responded

Thank you for the awesome feedback! You're right, Michelle is a wonderful member of the team and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

January 30, 2024

It was an extremely easy process to drop off my car for some recalls and everyone was very friendly and helpful! More

by BAYLEE BOWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever worked on my red Kia Forte 2011
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Feb 02, 2024 -

Safford Brown Kia Manassas responded

We appreciate you working with our service department to keep your vehicle in tip-top shape, Baylee. Please don't hesitate to call if we can help with anything at all. Sincerely, The Team at Safford Brown Kia Manassas

January 28, 2024

Jonathan Woods and Michelle Bolden deserve 5 stars. Both are very friendly, helpful, professional and very nice. The long wait for my new battery installed lowered my stars to four which they have no More

by DOTTIETAYLOR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Safford Brown Kia Manassas responded

We would like to thank you for sharing this review, Dottie. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Team at Safford Brown Kia Manassas

January 27, 2024

I received excellent service. Michelle Bolton was so helpful and efficient in all aspects. She explained all the services that were done on my vehicle which I appreciated. I’ve More

by KCBARBER.26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Safford Brown Kia Manassas responded

It’s great to know that Michelle provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Team at Safford Brown Kia Manassas

January 27, 2024

Ismael was very professional and helpful. He kept me informed about my vehicle and answered all my questions promptly. I was very impressed. More

by ALUKER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to share your feedback with us! We will share your comments with Ismael and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas

January 26, 2024

Excellent service . employees are very nice. Coffee and snacks are appreciated 👍 especially if the wait is an hour. More

by Pineapplec0c0nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Safford Brown Kia Manassas responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Team at Safford Brown Kia Manassas

January 26, 2024

Super professional and friendly. The waiting area had everything I needed to remote and work while waiting. Super nice staff and facility. More

by AARONELSEY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Safford Brown Kia Manassas responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities. Please come see us for any future needs. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas

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