Safford Brown Kia Manassas - Service Center

The staff were friendly, helpful and very professional. The facility was clean and neat. Free WiFi and refreshments were available. The facility was clean and neat. Free WiFi and refreshments were available. More

Scheduler did not follow up with service to reserve the part and enter us on the schedule. Service writer wanted us to leave the car for inspection and part ordering and come back again on another day. Ano part and enter us on the schedule. Service writer wanted us to leave the car for inspection and part ordering and come back again on another day. Another service writer/manager found an unclaimed lock cylinder kit that fit our vehicle while we were discussing the scheduling snafu with our service writer. Third service writer was answering calls on speaker phone for all to hear in the area. Made it hard to talk with our assigned service writer to resolve the issue. We also requested that they call us on my mobile phone # when work completed. They called the house #, delaying our pickup by several hours because we were not at home. When we called they could not find the paperwork to confirm vehicle was ready for pick up. Delayed by a few minutes while they looked for it. Work was completed on the scheduled day. Car was washed. More

Michelle was wonderful to work with/ Car return extra clean/ Check out was quick and simple. Look forward to bringing in the car again. clean/ Check out was quick and simple. Look forward to bringing in the car again. More

It was the most unprofessional dealership experience I’ve ever had. I towed in my 2016 Soul, at 98k with CEL on, difficulties with acceleration, and vibrations. I take good care of this car, but we all know ever had. I towed in my 2016 Soul, at 98k with CEL on, difficulties with acceleration, and vibrations. I take good care of this car, but we all know that Kia has engine issues. In fact, this dealership already worked on my car last summer, and it was a positive experience. This time around, they kept my car for almost three weeks, with little to no information. My partner and I kept calling, and after long, long time on hold, no one returned our calls. The dealership was feeding us lies such as the car being in assembly (wasn’t even diagnosed yet), they emailed/faxed some paperwork (they didn’t and they don’t have a fax machine at the dealership), an employee named Mary provided incorrect information (there is no Mary there in any department to confirm or deny). We asked, begged, and threatened, and after all, they said that the engine was fine but spark plugs and ignition coil had to be replaced. They wanted to charge us stupid price of $700+ for something as simple. Somehow, we negotiated to $460 and were able to pick up the car late afternoon Dec 29th. To my great surprise, the car exhibited the same issues less than 48h after I picked it up. I barely made it up my driveway that night! My partner and I tried to contact the service advisor and the service department manager without any success until we finally got a hold of a GM of the dealership. They didn’t admit their fault but agreed to refund us the cost of the parts but not the one of the labor. After all, I had to tow my car yet again, to another Kia dealership where it was fix within 3 hours for absolutely free. Funny enough, the problem was the exact one I asked Kia Manassas to check, and they assured me that they did. Stay away from this messy, unprofessional establishment that only cares about the money they can get from an oblivious customer. More

Very friendly at all times the spectacular waiting room very clean and very comfortable and I didn't have to wait too long very clean and very comfortable and I didn't have to wait too long More

The service is very good but prices are typical very high dealer prices with minimal explanation of service. dealer prices with minimal explanation of service. More

Ismael called & rescheduled my appointment when the weather was bad & got me out the door in less than 1 hour. weather was bad & got me out the door in less than 1 hour. More

They get done in a resonable always look at evething I ask return vehicle cleaner then I brought it offer me a ride home and are very customer friendly I will keep coming here as long I live in the area a ask return vehicle cleaner then I brought it offer me a ride home and are very customer friendly I will keep coming here as long I live in the area and Michele is the best More

Jonathan is great. He always takes care of me and in the shortest amount of time. He makes sure I am taken care of fully and is super awesome! He always takes care of me and in the shortest amount of time. He makes sure I am taken care of fully and is super awesome! More

Except customer service but wait time was pretty long. However, they do offer a free car service to take you home and bring you back which I will probably use next time. However, they do offer a free car service to take you home and bring you back which I will probably use next time. More