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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
735 Reviews

735 Reviews of Safford Brown Kia Manassas - Service Center

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December 30, 2023

The Safford Brown dealership is a nice facility with amenities in the waiting area. The service department also serviced my vehicle quickly. More

by JDreview123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

December 30, 2023

Staff is friendly but they need to work on not letting technicians smoke in the cars. More

by PAREDESLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
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Jan 08, 2024 -

Safford Brown Kia Manassas responded

We would like to thank you for sharing this review and alerting us of this issue. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss what happened. Sincerely, The Team at Safford Brown Kia Manassas

December 29, 2023

The facility was clean and the employees were professional. Everyone there is very polite and the work is done properly. More

by Matt Hazelworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Safford Brown Kia Manassas responded

We appreciate your marvelous feedback, Matt. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas

December 29, 2023

Michelle and team very helpful. Clear with communication and updates. Patient with my pick up. More

by CHELBE724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Safford Brown Kia Manassas responded

Thank you for taking the time to write about your experience with us! At Safford Brown Kia Manassas, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Michelle was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

December 27, 2023

My service done more then expecting time I wait more then 2 hours for basic service. They estimate 1 1/2 hours but it’s take more than two hours. and also didn’t finish I need to go back again for recall ser More

by CESUR3791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Bolden
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Safford Brown Kia Manassas responded

Hello, we appreciate you sharing the feedback regarding your recent visit to Safford Brown Kia Manassas's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. If you would like to discuss this or the recall service, please reach out to us directly. Thank you for taking the time to let us know about this issue. Sincerely, The Team at Safford Brown Kia Manassas

December 26, 2023

Great service! The customer service has always been excellent. Appreciate the flexible scheduling you guys always offer. Thanks! More

by SHINWARIAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro, Dave Wishnow
Report | Print
Dec 28, 2023 -

Safford Brown Kia Manassas responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Safford Brown Kia Manassas. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Team at Safford Brown Kia Manassas

December 23, 2023

Khalid is a forthright, composed, attentive salesperson. Handled dealership transition well, made a great ambassador for company. More

by JOHN.BIDOL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalid Mirzad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Demby
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Dec 28, 2023 -

Safford Brown Kia Manassas responded

Hi John, and thank you for this great review! We're happy to hear that Khalid took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Team at Safford Brown Kia Manassas

December 23, 2023

Great service; car was fixed and ready exactly when Michele said it would be, Appreciated the good communication. More

by JEFFDOHSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Safford Brown Kia Manassas responded

Thank you for leaving us this great review, Jeff! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Team at Safford Brown Kia Manassas

December 23, 2023

Good costumer care service. But they called me at last hour and told me I need to pay extra for special kind of oil as I have already mentioned the issue and get the price befo More

by BINODXPERIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Safford Brown Kia Manassas responded

We are glad to hear that your visit to our service center was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Team at Safford Brown Kia Manassas

December 22, 2023

Great costumer service my advisor was very helpful she help me with a coupon I got online More

by santiagorosa1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Safford Brown Kia Manassas team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas

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