Safford Brown Subaru Manassas

I came into the dealership just to test drive an Outback Wilderness to help me narrow down my choices for a potential new purchase to replace my aging Chevy Colorado with over 234 thousand miles. The Outbac Wilderness to help me narrow down my choices for a potential new purchase to replace my aging Chevy Colorado with over 234 thousand miles. The Outback quickly took over the number 1 spot on my list. The next day, I came back for another test drive, and to run some numbers, and my plan of waiting 6 months to a year turned into "let's go ahead and do this now." The experience was great, the people were fantastic. More

Gabe was very helpful and gave me the best deal. I am very satisfied. The whole sale process was smooth. I am very satisfied. The whole sale process was smooth. More

Good service and no waiting long. Detected the problems and checked with me first before proceeding. Detected the problems and checked with me first before proceeding. More

Anthony, my salesman was great from the moment we communicated before I went to the dealership. He was very patient and understanding when I was having issues with misunderstood and/or misrepresente communicated before I went to the dealership. He was very patient and understanding when I was having issues with misunderstood and/or misrepresented information about my trade in. The issues were not with Anthony, but with finance and upper management. It took a while to work everything out. When the other two gentlemen were getting frustrated/angry with me, Anthony kept his professionalism intact!! If it hadn't been for Anthony's friendly demeanor, I might have walked out without trading up. Once the deal was done (after 3 1/2 hours!!!) and Anthony was taking me to the car I was buying, I felt like the other gentlemen were sighing a sigh of relief that I was gone. I truly feel like they were most likely referring to me as the bitchy old lady once I left. I bought my trade in as a new car at this dealership just over 3 years ago and it was a wonderful experience. That is why I drove almost 1 1/2 hours to go back to this dealership. Not so sure I would do that again. Didn't feel like the same place. Started out nice, but ended up stressed. I couldn't wait to get out of there! Thank you Anthony for making me feel comfortable and welcome while I was working with you, inspite of the other issues. More

They gave us the best deal possible. It was simple easy process witout any hassle. Thanks! It was simple easy process witout any hassle. Thanks! More

Meredith provided outstanding customer service as allows. She is pleasant, knowledgable about service related issues, keeps customers well informed on a continual basis and efficient. The repair involved i She is pleasant, knowledgable about service related issues, keeps customers well informed on a continual basis and efficient. The repair involved identifying problems that were not apparent and impacted Eyesight and possible emission issues. The technician quickly located the cause and repaired the issues. Another excellent service experience. More

Meredith’s communication and customer service was excellent! She was efficient in getting my car serviced. excellent! She was efficient in getting my car serviced. More

The staff at Safford Brown Subaru Manassas is always friendly and professional. The waiting room is clean, with a separate room to be able to get work done and calls made while you wait. friendly and professional. The waiting room is clean, with a separate room to be able to get work done and calls made while you wait. More

I came super early and was greeted kindly and set up with my services right away and was on with the rest of my day before my appointment time my services right away and was on with the rest of my day before my appointment time More

I have always been treated well by the professionals at Safford Brown Subaru. This service visit was no exception. Safford Brown Subaru. This service visit was no exception. More