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Brown's Manassas Subaru - Service Center

Manassas, VA

4.7
42 Reviews

42 Reviews of Brown's Manassas Subaru - Service Center

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May 01, 2025

Second time at the service center and I was still getting used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when More

by casmith50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

Eddie was incredibly helpful and kind. He took the time to hear my issues and addressed them all. He showed me additional services that my car could use but didn't push me to get them done More

by nicolejarmuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
April 30, 2025

Everything was fine. Got my state inspection done in about 45 minutes. And getting my car washed was nice! More

by belikeki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
April 29, 2025

Check in was efficient. Techs identified problem quickly. Service rep explained options clearly. Happy with experience. More

by taylordes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Alomia
April 28, 2025

It’s easy to schedule and they greet you when you arrive. The use of their texting update system makes little sense when you know I’m in the waiting room, but it’s a nice place with great hospitality touches More

by ttetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grayson
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

We are absolutely thrilled to hear that ttetz!!! It's always such an amazing feeling when we see such kind words regarding a customer's experience with our team here at Safford Brown Subaru Manassas. If there is ever anything else that we can assist you with in the future, please do not hesitate to reach out!

April 27, 2025

My service agent was very good in explaining what needed to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. More

by MARTINQZX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meredith Evan
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

We're so happy to hear that, MARTINQX! Please let us know if there is anything else that we can help you with in moving forward!

April 27, 2025

Everything about Safford Brown Subaru in Manassas is excellent. Every person I dealt with was knowledgeable, courteous, and conducted themselves with utmost professionalism. More

by ROBERT.MELHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden, Meredith
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

There is nothing better than to see another happy customer of ours share their feedback! Please let us know if there is anything else that we can help you with in the future!

April 27, 2025

Excellent service. I waited just over an hour for my car in a clean, comfortable well-appointed waiting room. More

by BRNRCRSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

We're happy to hear that you enjoyed your experience with our team here at Safford Brown Subaru Manassas. If there is anything else that we can assist you with, please let us know!

April 26, 2025

The service agent was professional and kept me informed of the status of my repairs. I have used this dealer for all of my service needs for 10 years, and found all of the staff to be knowledgeable and co More

by pthompson892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Guevara
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

Thanks for the amazing feedback!!! We're delighted to hear that you are happy with the service that you receive from our team here at Safford Brown Subaru Manassas. If there is ever anything else that we can assist you with in the future, please feel free to let us know. Thanks again - see you next time!!

April 26, 2025

All the employees meet our expectations had great skills and treated us with kindness , respect and professionalism . More

by PEPE.TICONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Guevara
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

We're so happy to hear about your experience with our team. Please always feel free to let us know if there is ever anything else that we can assist you with in the future!

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