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45 Reviews of Brown's Manassas Subaru - Service Center
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May 03, 2025
Great first time service experience. Christopher did a great job in making me feel welcome and took care of all mycar needs with great customer service. One thing I must -oint as neg Christopher did a great job in making me feel welcome and took care of all mycar needs with great customer service. One thing I must -oint as negative experience is the policy to fine me with 1.5% charge for using my credit card to pay. More
by emailhisham
Verified CustomerEmployees Worked With
May 02, 2025
Staff very nice - waiting area comfortable and work done fairly quickly Overall a good experience Thank you fairly quickly Overall a good experience Thank you More
by bfitzgibbon77
Employees Worked With
May 02, 2025
Meredith was very helpful in taking care of my needs like having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such a surprise and something I really appreciated. She went over what maintenance needed to be done at 30,000 miles but did not pressure me to do the work at the dealership More
by SWILLIAMS7654
Employees Worked With
May 01, 2025
Second time at the service center and I was still getting used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when I asked for details. The whole process went smoothly. More
by casmith50
Employees Worked With
May 01, 2025
Eddie was incredibly helpful and kind. He took the time to hear my issues and addressed them all. He showed me additional services that my car could use but didn't push me to get them done He took the time to hear my issues and addressed them all. He showed me additional services that my car could use but didn't push me to get them done at that time, which I appreciated. It made me have faith in him caring for me and the car. More
by nicolejarmuz
Employees Worked With
Eddie
April 28, 2025
It’s easy to schedule and they greet you when you arrive. The use of their texting update system makes little sense when you know I’m in the waiting room, but it’s a nice place with great hospitality touches The use of their texting update system makes little sense when you know I’m in the waiting room, but it’s a nice place with great hospitality touches while you’re waiting. You’re going to come talk to me and very nicely review your findings anyway. Love their work. The fact the wash and vacuum the car thoroughly is the cherry on the top. I’ll never go anywhere else. More
by ttetz
Employees Worked With
Grayson
April 27, 2025
My service agent was very good in explaining what needed to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. More
by MARTINQZX
April 27, 2025
Everything about Safford Brown Subaru in Manassas is excellent. Every person I dealt with was knowledgeable, courteous, and conducted themselves with utmost professionalism. excellent. Every person I dealt with was knowledgeable, courteous, and conducted themselves with utmost professionalism. More
by ROBERT.MELHORN
Employees Worked With
Eden, Meredith
