Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Springfield, VA
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Very nice and was there for only about 2 hours! Excellent prices. Would highly recommend this dealership even though I had to drive over 3 1/2 hours to get there. Excellent prices. Would highly recommend this dealership even though I had to drive over 3 1/2 hours to get there. More
This was my first time at the dealership, and I needed assistance as my car had been towed due to a dead battery. Dana went above and beyond at every step of the way. Upon arriving at the dealership, addi assistance as my car had been towed due to a dead battery. Dana went above and beyond at every step of the way. Upon arriving at the dealership, additional issues surfaced, but Dana made the entire experience remarkably helpful. Her transparency, constant updates, and clear communication made a significant difference. I genuinely can't thank her enough for making a potentially stressful situation much easier. Thank you Dana for all your support!" More
The service department here was amazing. I brought in my 2004 jeep wrangler with a very unique problem. They put in extra hard work to diagnose it, and find a replacement for a part that I brought in my 2004 jeep wrangler with a very unique problem. They put in extra hard work to diagnose it, and find a replacement for a part that was discontinued. Excellent service. More
Approved extensive review Not done. Requested oil and filter. Change NIT Done. Said yes if was car wash Not Done 1sash board light still on. Was finished yesterday I delayed for son Requested oil and filter. Change NIT Done. Said yes if was car wash Not Done 1sash board light still on. Was finished yesterday I delayed for son’s surgery and possible amputation. Amputation possibility postponed for 3 days. Left dealership. More
The salesperson was friendly and knowledgeable about the used car we purchased. The finalizing of the deal went nicely. Because it was on a Sunday, we brought our proof insurance card on our trade in vehicl used car we purchased. The finalizing of the deal went nicely. Because it was on a Sunday, we brought our proof insurance card on our trade in vehicle knowing if we purchased the car we had automatic coverage until we could notify our insurance agent on Monday... and that's when the deal almost came.off the rails. Ater being there for almost 4 hrs and doing all of the paperwork with their business person when we went to leave we were told that the manager on duty wouldn't let us leave unless we could show documentation that our insurance agent actually added the replacement car. Being it was a Sunday, that couldn't happen. After an intense discussion, I told them we either leave with the car or the deal was off. The salesman intervened and somehow convinced the manager to.let us leave... it was a bittersweet experience, hence my 3 star review. If it hadn't been for our salesperson, Mr. Mahmoud, I would have give this review 1 star instead. More
I called service and made an appointment. Upon arriving, I was told that I could not wait on the repair (driver's door lock not locking). Since I needed the car the next day, I could not dr Upon arriving, I was told that I could not wait on the repair (driver's door lock not locking). Since I needed the car the next day, I could not drop it off. Would have been nice if they told me that when I made the appointment. I've used them for over ten years and give then a solid 2.5 rating. More
Service was great and very professional the service technician took care of everything I asked for my vehicle and my vehicle was finished earlier than expected. technician took care of everything I asked for my vehicle and my vehicle was finished earlier than expected. More
My minivan has been for service/maintenance/repair at Safford Chrysler dealership in Springfield VA for at least 18 times the last few years. On my last visit l experienced FRAUD. Safford Chrysler dealership in Springfield VA for at least 18 times the last few years. On my last visit l experienced FRAUD. More
For 15 years Safford has provided 5+ quality service. Techs and advisors are A+ customer satisfaction! Cashiers and staff are rating at the top of their class as well! At the end of each service there h Techs and advisors are A+ customer satisfaction! Cashiers and staff are rating at the top of their class as well! At the end of each service there has been excellent follow-up days after having been services. Excellency at its best! More