Safford Chrysler Jeep Dodge Ram FIAT of Springfield

"Sonny" Thomas was an excellent salesman. He knew every detail about the car, answered all of our questions, and clearly was in tune with the product. He was extremely friendly and did not "pus knew every detail about the car, answered all of our questions, and clearly was in tune with the product. He was extremely friendly and did not "push" the product or other services on us. He let the Jeep Overland vehicle make the sale and he served as our guide to understand the many features that the vehicle offered. My wife and I had shopped at several Jeep dealerships and the dealerships of other auto makers. It was amazing how much we learned from Sonny that we were not aware of from our experiences at other Jeep dealerships. We wanted a 2011 vehicle and others had told us that they just weren't available. Sonny found one for us right away. We were also confused about the differences between the Jeep Lareado X and the Jeep Grand Cherokee Limited. Sonny quickly and effectively explained the differences and introduced us to the Jeep Grand Cherokee Overland. It was quite an eye opening experience. He showed great patience with us, effectively demonstrated unknown features during our test drive, and made special efforts to get the car detailed and ready for the final sale. He followed up with us after the sale to answer a few questions that came up after we had driven the car for a few days. After many car purchases in the past, I can truly say this was my most enjoyable and satisfying car buying experience. We also had a very postitive experience with Heather Reese in the Safford Finance Department. She effectively explained the pros and cons of various financing options in easy to understand terms. Her detailed explanation of the benefits of the extended warranty was quite helpful and aided in our decision to purchase the program now instead of later. Ms. Reese also was not pushy and provided objective information to us so we could make our own decisions. The process was quick and seemless and we experienced no problems whatsoever with the financing process. We also had a positive experience with Gerri regarding Paint Sealant, Fabric/Leather Protection, Road Hazard, and Lojack packages. She thoroughly explained each service and did not try to force them on us. We were especially pleased about her approach. Overall our buying experience at Safford was very positive. Although we were close to being ready to purchase, the experienced staff at Safford made us comfortable enough to pull the trigger. We have no regrets and would gladly recommend the dealership to our friends and aquaintences. More

This was by far the best experience buying a car I have had since I have been buying cars. Sonny made everything so easy and understandable that it felt there was little for me to do. We chose to order a J had since I have been buying cars. Sonny made everything so easy and understandable that it felt there was little for me to do. We chose to order a Jeep Wrangler and were amazed at how easy the process was and how Sonny made everything so simple. Once the Jeep arrived the actual purchase process was done in less than an hour. We feel very confidant with our purchase and can't speak highly enough of the entire dealership and those that were involved in the entire purchase. The service department is incredible and extremely helpful. This is my observation after just one visit. We are incredibly happy with our choice in both the car we chose and the dealership! And because of our experience we will be bring more business to Safford...and Sonny! Absolutely the best experience we have ever had in buying a car. More

We went to trade our BMW in for this BMW we had seen online. Tony Williams did an excellent job at communicating with us, and gettting the car over from another lot to Safford Springfield VA. He also g online. Tony Williams did an excellent job at communicating with us, and gettting the car over from another lot to Safford Springfield VA. He also gave a very descriptive test drive route that was perfect and traffic free;-)To finalize our paperwork we worked with Heather Reese, she was Awesome with a capital "A"! Even though it was late she didn't rush through. She took her time, joked around with my kids and overall made us leave with a smile upon our faces! Upon driving off Mr. Tony stopped us and alerted that the Beltway was backed up with traffic, considering we are pretty new to the area, he gave us a perfect alternate route to take that was traffic free! Overall I would recommend this place to anyone looking to buy new or used! More

Excellent experience having Sam Mingle as a sales rep. Walked in, asked to test drive the Challenger I had been researching. After test drive named a price, which was accepted in less than two minutes. E Walked in, asked to test drive the Challenger I had been researching. After test drive named a price, which was accepted in less than two minutes. Entire process was painless. Longest part was filling out paperwork after agreement on price, but even that was relatively quick. Would highly recomend Sam to anyone looking for a no-hassle buying experience. Love the car! More

Our sales Rep, Roy Headley, was exceptional. He is "the" car salesman that we would love to encounter everytime we step foot on a car lot let alone purchase a vehicle. We were not harassed or pressur "the" car salesman that we would love to encounter everytime we step foot on a car lot let alone purchase a vehicle. We were not harassed or pressured into purchasing the two vehicles we did. Mr. Headley was professional and worked with us during the entire ordeal. We were and still are entirely satisfied with his service and professionalism. His approach is one to be envied!! More

My husband and I had an excellent experience with Safford. Sonny was very knowledgable and a great help in deciding the right model for us. Heather was also amazing in financing and made you feel at Safford. Sonny was very knowledgable and a great help in deciding the right model for us. Heather was also amazing in financing and made you feel at ease and comfortable with all your paperwork. I would recommend Safford to anyone who asked me where to do. More

Heather and Sonny are the most personable no pressure car dealer employees I have ever worked with in 20 years of buying vehicles. In the last 20 years this will be my 10th new car purchase and by far the ve dealer employees I have ever worked with in 20 years of buying vehicles. In the last 20 years this will be my 10th new car purchase and by far the very best. I was going to return to the Jeep dealership in Alexandria where I bought my first Jeep in 1997 but you have forever won my business. They were honest, honorable, committed, and personable. I own a small veteran owned business here in Northern Virginia that I opened 12 years ago. The level of attention I received was nothing less than "PERFECT" I would hope all of my employees would be as helpful and diligent when taking care of one of my customers. If you ever let either of these two employees go let me know so that I can hire them the same day to assist my company in its growth as they have assisted you to grow your business with one more SATISFIED customer!!!!! If it was up to me I think they both deserve a raise. More

Great service no hustle or hassle. The whole process was without pressure. They wanted to make sure I got what I wanted rather than just sell something on the lot. without pressure. They wanted to make sure I got what I wanted rather than just sell something on the lot. More

Phenomenal customer service provided by Sonny Thomas yet again. He continues to be the sales representative that we go to for all of our family vehicle needs. His courteous, professional, and responsiven again. He continues to be the sales representative that we go to for all of our family vehicle needs. His courteous, professional, and responsiveness is exactly what we look for in a sales representative. He goes above and beyond to meet our needs. Safford of Springfield will continue to be our dealership of choice as a direct result of our experiences with Sonny. Thanks for hiring him. More

My wife and I recently bought a 2012 Dodge Grand Caravan at Safford of Springfield. The salesman was a very young-looking man named Younes Bekkali. He was the most patient, agreeable and genuinely cooperati at Safford of Springfield. The salesman was a very young-looking man named Younes Bekkali. He was the most patient, agreeable and genuinely cooperative automobile salesman anyone could possibly wish for. I strongly recommend Mr. Bekkali to any potential car buyer. We also endorse his associates and managers at Safford, even though I personally did not meet them all since I was not present on the first day of a two-day process. Even after spending hours with my wife on a Wednesday afternoon while agreeing on the exact price, the trade-in value of our 2007 Chrysler and the exact financing terms, and even after having paint sealant applied overnight to our new Caravan, Mr. Bekkali was gracious enough to entertain our "second thoughts" on Thursday evening without expressing any worry or argument. I truly appreciated his willingness to show us the Dodge Journey as we first considered cancelling our initial purchase, then finally decided to stick with the larger Caravan. He handled us with a simple, unhurried professionalism that seemed to come easily for him, even though the sun was about to set and the dealership would soon close for the evening. I have the impression that he is just a naturally friendly and honest person who has confidence in his product line and has the decency and good sense to let customers arrive at their own conclusions. After we signed all the papers, I was impressed when Mr. Bekkali unexpectedly took the time to configure our cell phones (which have Bluetooth capabilities we weren't even aware of) so they are now "paired" with our Grand Caravan's hands-free voice system. Now, if we get a call from a person already listed as a Contact, the dashboard will display the name of the incoming caller, as long as our cell phone is anywhere in the vehicle and is powered on. The only disadvantage to our new van is that it's 13 inches longer than our old one, so we will have more difficulty parking it, especially when parallel parking. We finally agreed that we will just have to live with this sole drawback, considering the numerous other advantages it offers. One other thing I really liked about Mr. Bekkali is that, before we signed all the finalizing papers, he wanted to find out if my wife was happy or not with her decision. He knew that she was not so thrilled about the parallel parking aspect, and therefore, he was actually concerned about her overall happiness. That quality in a salesman must be fairly rare, I think. What I would like Mr. Bekkali to know, and I now request DealerRater to please inform him of, is that my spouse is a person who takes pride in being a tough bargainer. She thinks one should not show enjoyment at winning while still sitting at a poker table, for example. Even when she gets a good deal, she is much less comfortable than I am to say, hey, this is a good deal you just gave me, so thank you very much! So ultimately, I know I am happy, and in my opinion, she is also quite happy with her experience. We were already regular customers of Safford's Service Department [ever since Passport Chrysler of Alexandria closed], so we intend to maintain that business relationship, going forward. As for Sales, we definitely recommend Mr. Younes Bekkali as one of the very finest salespersons in the Washington metro area. More