Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Outstanding service At the service department Adam at the service was very helpful and i feel he went out of his way to help me. Great service. At the service department Adam at the service was very helpful and i feel he went out of his way to help me. Great service. More

Safford Chrysler Service Department I used the Service Department at Safford Chrysler in Winchester numerous times over the past 3 years, and always come away impressed with the courtesy I used the Service Department at Safford Chrysler in Winchester numerous times over the past 3 years, and always come away impressed with the courtesy and knowledge. My recent visit was for routine servicing and state inspection. They originally planned to do the work and return my vehicle to me that day, but it turned out several of their service techs called in sick. Consequently, they completed work on my vehicle the next morning. The service advisor informed me of the delay and apologized, and I told her it was not a problem as I did not need my vehicle back right way. All the work was completed the next morning, and the service advisor gave me a 10% discount because of the delay. While this was not necessary, I thanked her for that and appreciated the gesture. More

Great experience This was not my first Jeep, but it was my first time I bought at Safford.. it was an awesome experience.. mike, my sakes consultant, was great.: he wa This was not my first Jeep, but it was my first time I bought at Safford.. it was an awesome experience.. mike, my sakes consultant, was great.: he was laid back, listened to what I was looking for in my new Jeep, and I never felt pressured.. I recommend Safford! More

Poor customer service . We only had our van for three months when it left me broke down on the side of the interstate. Had it towed to the service department when then want . We only had our van for three months when it left me broke down on the side of the interstate. Had it towed to the service department when then wanted to charge me $1000 to fix the alternator. After talking to my husband on the phone the rep we were working with hung up on my husband because he was mad that we asked them to help us since we had just bought the vehicle from them. His manager then tried to say it was OK that he did that because he is very passionate about his job. That is NO excuse to hang up on your customers. More

State Inspection I had an 8am appointment for a state inspection to be done on my car. I received a call at 9:07 saying the inspection was done but wanted to know if I I had an 8am appointment for a state inspection to be done on my car. I received a call at 9:07 saying the inspection was done but wanted to know if I wanted my filters changed and new tires put on. I’m not sure why I would need new tires since I boot my car brand new and it only has 24,000 miles on it but I respectfully declined. I went to pick my car up at 10:30 am but was told mu car wasn’t finished. It doesn’t take 2.5 hours to do a state inspection. The printout for my inspection said it was finished at 8:22am so what exactly were they doing to my car for another 2 hours?!? Horrible customer service and rude manager. I will never return again More

Needed recall service, got it (and quick too!) My experience with the shop -in person- was great! Very friendly and great CS in the service department! However, this was my third attempt with calli My experience with the shop -in person- was great! Very friendly and great CS in the service department! However, this was my third attempt with calling to make an appointment and both calls were very unpleasant (and I say both calls because the second try, there was no answer). The first time I called, the woman (secretary?) I spoke with over the phone had an unpleasant demeanor and made it extremely uncomfortable for me to converse with her. This happened during both calls. Thankfully I was transferred to two different people in better moods who both had told me that the secretary was “in a mood” or “having a bad day”. Usually these types of things don’t bother me and I tend to let them go, which is why I pursued an appointment, but two unpleasant calls exceeds my personal tolerance of acceptable CS. This is why I have rated 3 stars. More

Service department Very unhappy with the service department . The man that took the key to my truck acted like I was lying when I told him I had free oil changes from Ch Very unhappy with the service department . The man that took the key to my truck acted like I was lying when I told him I had free oil changes from Chrysler and given to me by the dealership I bought my truck and even though I had already been there twice More

2008 Lincoln mkz I was looking for an older luxury car and found it at Stafford of Winchester with the help of a very nice young man named Noah. Friendly and helpful h I was looking for an older luxury car and found it at Stafford of Winchester with the help of a very nice young man named Noah. Friendly and helpful he had me out the door in about 2 hours with the car I was looking for. Thanks Noah, the car is running great. More

Great service and friendly people Mitch was most helpful in finding my dream truck, thank you to the whole team for making me feel like part of the Safford family. Service was outstand Mitch was most helpful in finding my dream truck, thank you to the whole team for making me feel like part of the Safford family. Service was outstanding, will Definitely be returning in the future for all of my vehicle needs. More

I took my 2009 Dodge Ram to safford big mistake ! I have about went crazy trying to get beat in my 2009 Dodge Ram, it is making a knocking noise in my dash and heat cuts off and on. I paid 140 for di I have about went crazy trying to get beat in my 2009 Dodge Ram, it is making a knocking noise in my dash and heat cuts off and on. I paid 140 for diagnostic test and was told it was the blender actuator so I said ok I needed my truck the weekend and made the appointment for a Monday. I come back on Monday they take my truck in and put in a new part lol they are frauds the actuator they put in didn't need fixed that piece was brand new !! They come back out and tell me no your truck needs $1,200 in repairs and also I need to fix something in my drivers side manifold, another $1,000 they told my husband they stand by there mechanics, well I don't think the mechanic knew what he was doing !! My truck is in a shop again still trying to get this Ram fixed !! Something isn't right with that shop or the head of the mechanics. I thought a certified Dodge dealer has certified Dodge mechanics ! What the heck are these ppl doing ?? More