Safford Chrysler Jeep Dodge of Fredericksburg

I recently stopped by Safford of Fredericksburg to look at a vehicle for my daughter. Our salesperson, Anthony, was very professional during our visit. He showed us the car, answered our questions, and all at a vehicle for my daughter. Our salesperson, Anthony, was very professional during our visit. He showed us the car, answered our questions, and allowed us to test drive it. I asked if there was any flexibility in the price and explained that I was prepared to put $10,000 down. After checking, he advised there wasn’t much room to negotiate. I thanked him for his time and we left to discuss the purchase further. About 20–30 minutes later, after speaking with my husband, we decided the vehicle was reasonably priced and called the dealership back to move forward. I was told someone else was currently looking at the car, which was understandable. I asked Anthony to please contact us if the vehicle did not sell, but we never received a follow-up call. The next morning, we attempted multiple times to contact Safford of Fredericksburg but received no answer. We then called their sister location in Warrenton and spoke with Steven, who kindly offered to check availability and arrange to have the vehicle transferred since we were ready to purchase. He later informed us the car had been sold. Wanting confirmation, I called Safford of Fredericksburg again and spoke with another salesperson, Michael, who stated the vehicle was still available. At this point, the situation became very confusing due to conflicting information from the same dealership. I then asked to speak with the sales manager, Joan. Unfortunately, this interaction was disappointing. While I explained that my frustration was not about the car selling—but rather the lack of communication and consistent information—I felt spoken over and that excuses were made for the sales staff’s poor communication. I was simply trying to confirm whether the vehicle was available so I could move forward or continue my search elsewhere. When spending approximately $34,000 on a vehicle, customers expect clear communication and professionalism throughout the process. I was fully prepared to make a substantial down payment and complete the purchase, which would have benefited both myself and the dealership. Due to the overall lack of communication and customer service, Safford of Fredericksburg will not be receiving my business in the future. More

Unfortunately, I have had the unfortunate experience of working with Shawn Flickenger and Christopher Modesitt, and I must say they have been unprofessional, petty, disrespectful, condescending, and the wo working with Shawn Flickenger and Christopher Modesitt, and I must say they have been unprofessional, petty, disrespectful, condescending, and the worst type of people you will deal with in society. They have lied to me, in which I caught them in a lie, and have no care for business relationships. They do not treat veterans with respect, and for all my military brothers and sisters, go elsewhere. Based on my negative treatment, I would never purchase a vehicle here. To think that we risked our lives for these types of people makes. me think twice and protect the liberties that these people enjoy every day because of us Veterans. More

Been taking our 3 Jeep vehicles to Safford Jeep for years. Josh does a great job of handling all of our vehicle needs and keeping us informed of any issues we should be aware of or needing attention. I years. Josh does a great job of handling all of our vehicle needs and keeping us informed of any issues we should be aware of or needing attention. I highly recommend Josh and Safford Jeep. More

Scott Cramsey took care of my 300 for a recall and other vehicle maintenance updates. He is trustworthy and transparent. He kept me updated on everything that needed to be done and wasn't pushy to get stuff vehicle maintenance updates. He is trustworthy and transparent. He kept me updated on everything that needed to be done and wasn't pushy to get stuff done that was recommended. My car was done sooner than the expected time frame that was told to me when I dropped it off. I highly recommend him to take care of anyone's car needs. He is a very nice person. Thanks a bunch, Scott! Jackie W. More

I made an appointment over the phone to drop off our 2021 Jeep for what should have been a routine software update recall around 2 p.m. on Tuesday, June 24, 2025. At drop-off, we were told the update could t Jeep for what should have been a routine software update recall around 2 p.m. on Tuesday, June 24, 2025. At drop-off, we were told the update could take up to six hours and that the vehicle might need to stay overnight. That seemed reasonable. However, 24 hours later, I had still not received any communication—no call, no text—from a service advisor with an update. I called the dealership several times, only to be transferred repeatedly to a service advisor who never answered. After getting nowhere by phone, my wife and I drove to the dealership to check on the status ourselves. To our surprise, the vehicle was not ready. In fact, the recall work hadn’t even been started. We were told it was still “next in the queue.” I fail to understand how a vehicle with a scheduled appointment can sit untouched for over 24 hours. What is the point of scheduling an appointment if there’s no commitment to begin the work that day? There was also zero proactive communication from the service team—no update, no explanation. In a past life, I worked in service. For something as mundane as a software update, we used vehicle chargers. You connect the charger, start the update, and click “Next” between modules as needed. As long as the battery is maintained, there’s no risk of failure, and no need for constant monitoring. You check in occasionally while tending to more complex repairs. It's not difficult—it just requires basic coordination and common sense. Unfortunately, this isn’t the first time this dealership has dropped the ball. During a prior visit, we specifically requested recall work and a safety inspection. The inspection was never completed. I gave the local dealership another chance. They blew it—again. I can’t recommend this dealership to anyone. I’ll go out of my way to avoid it in the future, even if it means driving an hour to a service center that respects its customers' time and honors its commitments. More