This repair issue began on September 16, 2015 when I took my 2009 Dodge Journey in for service, 2 new tires and to find out what the problem was associated with the noise coming from under the hood. The problem was diagnosed to be faulty struts and they needed to be replaced. During the months that followed I returned with the car so they could finally "fix" the problem. That problem was not fixed until July 15, 2016, 304 days after the 1st day the Service Department took the car for repair. By the time I took my car in on July 15 I was frustrated with the entire process and the repeated problems. Taking it to another dealer for service was not an option because the repair was already paid for and I did not want to lose the money and start again. I was fortunate that the mechanic who worked on my car during that last appointment knew what he was doing and he was honest.
After he had been working on the car for a while he came to the waiting room looking for me and said there was something that he wanted to show me. He brought the "new" strut that he had just removed, this was one that was installed at some time during the period between September and July and was a replacement for the original one. He said the reason I was still having problems was due to the fact that the strut mount and bearing were improperly installed. He installed the replacement parts and that was the end of the problem.
I will not identify the name of the mechanic that was the only one capable to resolve the problem because I do not want the problem to some how be linked to his name and his work in a negative manner.
If the service manager would like to know his name he is welcome to contact me, especially in view of the fact that I have phoned and left messages twice during this last week that pertain to my new 2017 Dodge that I had in for service last week.
If the Sales Manager or District Manager would like to have a conversation regarding these experiences I invite them to contact me as well.