So I bought my 2014 Ram new through this dealership. Troubles began in less than a year. Less than 10 months from taking delivery the back seat interior of my NEW truck was completely flooded during heavy rain storms. The storage bins under the seat had 2 inch deep puddles. Apparently the third brake light, over the bed, was poorly installed. I don't drive this truck everyday so it could have had water sitting in it for an extended period of time. So, I scheduled the service and took the truck in. I had serious concerns regarding mold and wanted some assurances beyond "drying it out". I got none. The dealership dried it out as that's all that was "covered". No replacement of carpet, seats or headliner(which the water ran down and soaked through). No assurance that there wouldn't be future electrical issues from all the wiring that was just laying in water. And if an electrical issues happens after the warranty period, no way to really tie it to this issue. The customer service rep really acted as if he could care less if I had any future issues from this problem. He actually seemed to come off as if I was wasting his time just being there. Fast forward to today and just about a month before my warranty expires and my radio is acting funny, working but a message regarding the phone Bluetooth keeps popping up. I make the appt. take it in and am told it would be about 1.5 hours. About 3 hours later not only is it not fixed, it's worse. Now nothing on the "infotainment center" is working. No rear camera, no cabin AC controls, no radio, no nothing just a dead screen. April 20something a radio is ordered. I'm told they will let me know when it comes in, "sometimes it's a few days, sometimes a little longer". Apparently they are masters at under estimating timelines. 10 days later I call and ask about the radio. "Expected to be in on 11 May", that's what I was told. So, that's today... I call and am now being told that the new expected delivery date is 25 May, maybe. More than a month after initially bringing it in. No guarantee, but it may be in by then. On top of this I was put on hold(twice) to the WORST hold music I have ever heard. It sounds like a bad 1990's ringtone. It actually hurt my ears. It's as if they are punishing you for making them put a person on hold while they research your problem. So, to recap. Very poor time estimates, bad hold music(really bad), less than caring customer service reps. And if your maintenance is "warranty work" no loaner vehicle regardless of the issue.