I am sorry to say that what began as a positive experience with this dealership's sales department became humiliating and rude when I stopped in last Saturday to gather some more information on a new Jeep Wrangler Unlimited. I had visited twice before, maybe a month or two ago, when I was first considering a Jeep vehicle for my next purchase and had a decent time with the salesperson (Gary), but we were a couple months away from purchasing. I have been going through the decision-making process, and was pretty close to deciding on a Jeep Wrangler Unlimited, but I had some concerns about comfort and also just wanting to explore some of the options available for 2015, so wanted to stop by again to do a very brief test drive and just spend some time in a vehicle with more options so I could be familiar with them. I also want to add that I used to sell cars myself, and try very hard not to waste peoples' time so I was not intending to stand around and kick tires for 2 hours. Regardless, while I was initially greeted in a friendly tone, there was pushback when I asked to do a quick test drive "unless I was going to buy soon," but after apparently checking with a manager Gary let me take a vehicle out - again, very briefly which is all I wanted to do. As the drive completed things began to get more uncomfortable. When we returned, I just wanted to sit in the parked Jeep to look at some of the options I hadn't looked at before (i.e. the nav system), and I told Gary he didn't even have to stay - I just wanted a little time inside the vehicle to check things out. However, I was told that there were "people here ready to buy" and I would have to leave and come back during the week. Maybe other people wouldn't mind that, but as a former salesperson and someone who has visited many import and upper-end dealerships, I have never, ever been told to go away and come back some other time when checking out a vehicle I would likely be interested in purchasing within a few weeks. I was made to feel increasingly unwelcome from before the test-drive onward, and believe it was very unprofessional for a dealership to turn someone away when they are just trying to make their final decisions about a vehicle purchase - spending $40k is an important decision and I want to ensure I buy the right thing. I am not sure if this idea to make people leave who aren't there to purchase that day belongs solely to the salesperson, the dealer management, or both, but I will be going elsewhere for my purchase - more of an inconvenience to me, but perhaps another place will appreciate the business a little more. Am giving 2 stars instead of one since the last visit was decent - too bad it didn't stay that way.
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