My Review Of Safford Chrysler Jeep Dodge of Springfield:
Safford Jeep Springfield was the fourth Jeep dealer I spoke with, and the only to show a genuine interest in serving my needs (rather than just selling a Jeep). I was first contacted by Simon Bekkalis, and based on my experiences at other dealerships, wasn't going to respond. I'm glad I did. Simon and Tom Turner worked with me from the get go to find a Jeep that met my desires. The other dealership reps expressed no desire to look off the lot, instead trying to encourage me to settle for something less than what I wanted. Simon and Tom worked for 2 hours, and when we couldn't find exactly what I wanted, they did not pressure me to settle. Instead, recommending I consider ordering a 2014 Jeep that would be exactly what I wanted. I went with their advice and 1 month later, my Jeep was ready. When I came in, Simon was off, so I worked with Younes Bekkali, who similarly took great care of my needs, answering all questions. He made sure I was happy with the vehicle I ordered before ever suggesting we move to closing the deal. I received a fair offer for my trade in, a good price on the new Jeep, and when Younes recommended I see if Carole Hall could get me a better rate than I had pre-approved from my bank, I was comfortable doing so. Carole was able to get me a better rate. When I sat with Carole, I knew she would try to sell me an extended warranty. I had no intention of buying one. But... she did NOT give me the hard sell... instead, I felt like she was just giving me information... which I then considered seriously. She was patient as I asked questions, and when I expressed reservations about the value, she provided me options that ultimately led me to selecting an extended care warranty and a wheel/tire warranty that I felt best served my needs. If I had not been treated so respectfully throughout the whole process, I doubt I would have even considered buying the warranty. In the end, I never once felt like I was anything but the number one customer of the day... even as Younes helped other customers while I waited for paperwork to be ready. The total process took 2 hours, but only because I wanted it to go slow enough that I could be sure I was getting a fair deal. I'm certain I could have been out of there with my new vehicle in under an hour if I had so chosen. I was so impressed by everyone I dealt with from beginning to end, that I've already recommended Safford to two friends, and will continue to tout Safford as a good buying experience. My last vehicle was bought from a competitor. I got a fair deal, but I left the dealership knowing I would never be a customer again. Safford Springfield left me knowing I would give my business again.
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