I would give this dealership 0 stars if possible. My husband and I traveled from out of state to purchase a vehicle from this dealership because it was the closest dealership that we found that had the vehicle that we had been searching for. Prior to traveling to the dealership we were in contact with a salesman, Bill to confirm the availability of the vehicle and also to confirm the features and the price. When we got to the dealership and sat down to write up the sales agreement to purchase the truck, there was an extra $2,500 fee because the vehicle was certified that was never disclosed to us. It was not on the website or when I had confirmed the price with the salesman. We still went through with the purchase because we were told that there was no way to waive that fee. A few days later we contacted the GM, Ron Green, explained to us what had happened and he refunded the fee to us because it was never disclosed to us. Buyer beware of this extra "fee" and do not pay it!
The frustration continued with this dealership. We had been approved by our local credit union and had a check in hand for our financing. A week after we purchased the truck, we received a call from the finance department stating that our financing had been declined. When we called our credit union, they stated that the dealership had not followed the directions on the check and did not submit a copy of the invoice to the credit union. Our credit union had even went so far as to contact the dealership and tell them what was needed, but the dealership never sent it so the check was returned. We then had to go back to our credit union, have a new check reissued and send it to the dealership. The person in the finance department was extremely rude and blamed the mix up with the credit union on us. We did nothing wrong. She could not follow simple instructions and fax one piece of paper to the credit union. She was by far the worst person to deal with through this experience. I cannot believe she still has a job with her rude attitude and inadequate abilities. To top it off, 3 weeks after we purchased the vehicle we got a notice from the dealership that they had pulled our credit (after we told them not to because we already had our financing set up) and that they were unable to obtain financing for us under the terms we requested. We knew they wouldn't be able to because we had gotten the best rate around with our credit union.
The GM, Ron Green has been a great help throughout this horrible experience, but there is only so much that he can do when his staff is so terrible. We had to contact him twice and both times he took care of our issues, but due to the poor customer service provided by his staff I would never recommend this dealership to anyone.
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Bill Gardizi, finance department