We went in to just look at a particular Jeep, not intending to actually purchase that day. However, we saw a Jeep Latitude that we fell in love with. Adam Carter met us in the lot. Adam allowed us our time to thoroughly check out the vehicle in our own way without distracting us from our observations and checks, but keeping himself available and ready if we had questions. We decided to go with the Jeep and drive it home. That's when Adam set to work and began to work his magic.
Now we all know that 5 hours in a dealership trying to negotiate, approvals, etc is a harrowing process now-a-days, but Adam helped us keep our patience and sanity by providing multiple things to do: tours, meeting our future service professionals, and constantly checking on the progress of things. He offered a wide variety of very interesting conversational topics that kept us busy and help the time pass fast. It was a blessing! He stayed on top of each step and kept us informed through the entire process and always keeping a check on how we were doing and if we needed anything. Adam also noticed a problem with the engine light being on, but by the time we were ready to leave, Adam had already had the problem checked out and located ( a bad minor sensor), ordered the part, and told us exactly when it would be in and when we could schedule an appointment to have it replaced. We were impressed with his thoroughness in dealing with problems.
A couple of days later, he personally called us to see how our vehicle was doing and if there were any problems or questions about the Jeep that he could help us with. That was greatly appreciated.
The gentleman in the finance dept, Danny Vincent, was wonderful. He worked as quickly as he could to finalize the deal, and help us to get the payments we were seeking. After so many hours without lunch and getting a headache, he gave me chocolate to get me through till we got some supper! Danny and Adam seemed to really care, not only about the deal and getting us in our Jeep, but about us as people.
We love our Jeep Latitude. And we have found a dealer that we will return to year after year. We highly recommend this dealer.
I Recommend This Dealer:
Adam Carter, Danny Vincent
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