Sahara Chrysler Jeep Dodge Ram

We bought a car the end of February. They promised to get the back seat head rest because they couldn’t find it. We left thinking they were honest. Still nothing after 5 months. We’ve tr They promised to get the back seat head rest because they couldn’t find it. We left thinking they were honest. Still nothing after 5 months. We’ve tried to call but they never respond. Claimed it was on its way. Then claimed it was sitting on the desk and they’d send it right away. It was just a lie. More

BEWARE - DO NOT TAKE YOUR CAR HERE FOR SERVICE OR BUY A NEW CAR, AS THE SERVICE DEPARTMENT, WILL TRY TO TREAT YOU LIKE DIRT THE FIRST TIME YOU GO TO GET YOUR CAR SERVICED OR REPAIRED. ESPECIALLY, CHRIST NEW CAR, AS THE SERVICE DEPARTMENT, WILL TRY TO TREAT YOU LIKE DIRT THE FIRST TIME YOU GO TO GET YOUR CAR SERVICED OR REPAIRED. ESPECIALLY, CHRISTIAN, A CUSTOMER SERVICE REP, HIS MANAGER NATE, AND THE SALES MANAGER ERIC SEEM TO HAVE THE GREEN LIGHT FROM THE OWNERS (TOP DOWN)) TO GET AWAY WITH SAYING WHATEVER THEY WANT TO CUSTOMERS, FLAT-OUT - RUDE, MEAN, NASTY, AND WITHOUT ONE OUNCE OF EMPATHY. THE AGGRAVATION IS NOT WORTH EVEN ONE VISIT TO THIS SERVICE DEPARTMENT, I CAN IMAGINE THAT EVEN IMMEDIATELY AFTER YOU BUY YOUR CAR, BASED ON HOW I WAS TREATED AS A LIFETIME WARRANTY CUSTOMER.. More

I try not to judge a book by its cover but seeing how xxxxty the dealership looked on the outside would be a foreshadow for how xxxxty it is to work with them. Had to bring my car in for a recall whi xxxxty the dealership looked on the outside would be a foreshadow for how xxxxty it is to work with them. Had to bring my car in for a recall which they informed me that in 3 days they can have the parts for my car and to schedule a time to bring it in. Parts ended up coming in almost 3 weeks later (and I only found out because I had to call them and see if they were there. Schedule to bring car in and ask the (I guess outsourced receptionist) if the shuttle was able to drop me off at my house to which they said yes not a problem. Get to dealership to drop car off and ask person behind counter if they CAN PLEASE PROVIDE A SAFTEY INSPECTION once the car is done to allow me to submit for approval for the work I use the car for and they said "ABSOLUTELY WE CAN PROVIDE THAT" get car checked in and ask for shuttle to drop me off. I'm informed shuttle is not in operation the entire week and that I'd have to come out of pocket for an uber or rental car and that there is nothing the dealership can do They informed me car should be completed and ready for pick up it 2 to 3 days. I call day 2 to check on it and the (outsourced receptionist) says they cant get ahold of service but will have them call me back (i called at 715am). I called back at 630pm for update and they said sorry they're closed you'll have to call back the next business day (business day 3 was a monday and had to wait the entire weekend) Called monday and they same thing couldn't get through to service. Called business day 3 (6 calendar days later) and they say let me check if your cars ready..... ya it's ready. (Had I not called them to see it would have more than likely been another 2 or 3 days before I would have gotten a call from them) Have shuttle driver pick me up and take me there. Ask employee that's working there (whom also helped me when I dropped the car off) inform me that the service tech did not do the inspection and that they were sorry. Get to car and its filthy. xxxx this dealership never using them again for personal or business... Tl:Dr- dealer estimated incorrectly multiple times, is NOT proactive, does not communicate with their outsourced receptionist and doesnt clean your car after service (might just be a bmw thing but still would have been nice) More

Joshua M and Corey Brewer, these guys are a perfect example of great customer service I am so pleased with the way they handled my trade-in and the purchase of the new truck. It is hard to put into wor example of great customer service I am so pleased with the way they handled my trade-in and the purchase of the new truck. It is hard to put into words how much I appreciate everything these two gentlemen did for me. Seriously thank you guys so much. More

THANK YOU SAHARA RAM OF LAS VEGAS. I searched for a truck, car, and/or anything on wheels in El Paso,TX for the past 3 years discovering that everyone was getting ripped off and paying I searched for a truck, car, and/or anything on wheels in El Paso,TX for the past 3 years discovering that everyone was getting ripped off and paying way too much, never mind the additional charges over MSRP. I even tried buying a vehicle long distance in Louisiana at Premier Nissan of Metairie where they made a deal with me over the phone, ran my credit, then broke the deal because they weren't making enough money. I was so upset about being treated like a pushover but later realized they were just bad people doing bad business. I searched dealerships in Phoenix, Tucson, Flagstaff, Albuquerque, San Antonio, Northern California, Florida, Dallas, Austin, and just about every dealership in the nation until I found the best possible deal. SAHARA RAM OF LAS VEGAS provided the best prices on a Ram anywhere in the COUNTRY at the time of my purchase. The best part of the deal was that the customer service was just as good as the price. I flew out from El Paso, TX and my incredible salesman Joshua M actually picked me up at the airport in his personal vehicle, gave me a quick tour of Vegas, and even took me to get something to eat before we reported to the dealership. Joshua had me sign a few documents and moved me in to see Han the finance manager. Han treated me with such respect and I feel like if I didn't have to drive home that same day that Joshua and Han would have taken me out for a Vegas night. Trust me, the hospitality was that good. Joshua and Han were the best. I mean thinking about it, the whole xxxx place was great, all the way up to Tyler the manager and even to the top, Cliff N the Assistant GM. I will tell this story for years to come and will always compare this vehicle purchase experience to all others for as long as I live. OH, I FORGOT TO MENTION THAT MY FAMILY IS IN THE CAR BUSINESS LOCALLY AND COULDN'T GIVE ME A DEAL EVEN CLOSE TO THE ONE I GOT AT SAHARA RAM OF LAS VEGAS. More

I really feel like this is causing me to be emotionally distressed, I feel like the workers really do not care, today I cried on my way home because of this service I’ve been having. This is a really a hug distressed, I feel like the workers really do not care, today I cried on my way home because of this service I’ve been having. This is a really a huge regret and it’s unfortunate. My vehicle has been there since March 7 in the service department, they are terrible ! Terrible communication.They have had the part they needed for a week and 3 days, they told me they had to find someone else to work on my vehicle because a technician quit, then the next day they said oh, the technician didn’t quit. I waited 3 days for a manager to call me back , those 3 days I called every day and the manager was never available per the staff, due to meetings and out of the office . Only for someone to call me back, I guess a supervisor on day 3, to just say the manger has been out all week, supervisor tells me that my car will be ready today April 7, it’s should take about 9 hours for everything to be done, So I drove up there without calling because Here it is April 7 and my car is still not ready. My feelings where really hurt at that point. I have gotten 3 dates that my car was suppose to be ready, and now they are saying it won’t be ready until April 10th and again, of course , there is no manger available to talk to. The staff they’re most of the time don’t know what they are talking about I’m guessing. I’ve been calling and texting everyday which I’m kind of disappointed because I don’t like bothering people but at this point I felt like I had no choice.I wish I had looked at the reviews before taking my car. No wonder they only have 3 stars. I called customer service complaints only to find out 2 parts on my vehicle have been recalled and not once did they mention to me that they could have fixed that for free. Really sad. More

Bought a truck from this dealership 3 months after purchasing a $32,000 truck, the oil pump goes out only to find out the bearings are shot. I have to pay for a whole new motor! Thanks sahara! I will purchasing a $32,000 truck, the oil pump goes out only to find out the bearings are shot. I have to pay for a whole new motor! Thanks sahara! I will never buy from you guys again! More

After sales customer service is a disgrace. Called the listed phone number no option to speak to the front desk so got a salesman. Asked to speak to someone about my title to wear I was put o Called the listed phone number no option to speak to the front desk so got a salesman. Asked to speak to someone about my title to wear I was put on hold 20 minutes later still on hold. Tried the chat line and all it wanted was to sell me a vehicle even after requested to talk to finance. Left my phone number for a call back, let's see what happens. This is the second time I've had the same issue with trying to contact the office, last time I ended up driving the 35 minutes to the dealership. More

Don’t buy a car from these people. They will sell you a car with a leaking transmission that I had to pay outta pocket to fix because their service techs couldn’t find the leak. then a They will sell you a car with a leaking transmission that I had to pay outta pocket to fix because their service techs couldn’t find the leak. then all trans mounts need to be replaced. Place is a joke and a scam. (Also no extended warranty was sold because the “power train” warranty had expired because of the 5 years from the vehicle being made) even if a vehicle is a used car a dealership should be held to a certain expectation to check all cars and fix any major issue such as the trans mounts & any fluid leaking from the vehicle. Or at least willing to fix the issues like they said they would. But no replies from when I texted the salesmen regarding the matter multiple times. But no response. More