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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
444 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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444 Reviews of Salerno Duane Chrysler Jeep - Service Center
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February 18, 2025
I had my serviced and my issues were resolved. When I sent my car to the technician. my electric seats were working. Someone at Salerno Duane moved my seat all the way back and I was not able to m When I sent my car to the technician. my electric seats were working. Someone at Salerno Duane moved my seat all the way back and I was not able to move my seats to a comfortable position. I tried to call for a couple of days and no one answered the phone. A young lady transferred me to 808 277 6700 ext. 3112. I did not receive a return call. I finally had the opportunity to speak with someone on 02/18/2025. Salerno needs to change the Fixed Operations Director's name; Rich Hoffman. When your car is serviced, and you have an issue, they give that name and the number listed above. He is no longer work at this place. I was advised that the expense would be my responsibility. More
by jlm63
Verified CustomerEmployees Worked With
February 16, 2025
Salerno Duane was great to work with. Easy, not pushy, professional and helpful. Our salesman Jim was especially informative and great to work with. Felt no pressure from their finance ma Easy, not pushy, professional and helpful. Our salesman Jim was especially informative and great to work with. Felt no pressure from their finance manager who even encouraged me to take the offer from my outside bank as he admitted they couldn’t compete. Was regularly checked in on by the floor manager as well and had a great experience. More
by EMILESENDRAL
Employees Worked With
Other Employees :
Jaylen in the Service department was awesome. He immediately dropped everything and helped reset a computer on delivery that wasn’t working.
February 12, 2025
Very satisfied with the service - Matt was attentive and kept me in the loop the entire time and responded to any questions very quickly. kept me in the loop the entire time and responded to any questions very quickly. More
by torcasi25
Employees Worked With
February 11, 2025
My first impression was good. I was helped pretty quick and my car was finished earlier than I anticipated. I was helped pretty quick and my car was finished earlier than I anticipated. More
by levynakal
February 08, 2025
Good communication and did not try to put in additional costs like so many other places do. Stayed within the estimated number. There was a slight delay in getting the work done but a reasonable explanatio costs like so many other places do. Stayed within the estimated number. There was a slight delay in getting the work done but a reasonable explanation for that. Only wish they had a larger parking lot and better signage. It was almost impossible to leave my car there in the night drop-off. More
by gabe.loubier
Employees Worked With
February 07, 2025
Fantastic work from a reliable group of people. The work gets done quickly and effectively The work gets done quickly and effectively More
by rmyers9393
February 04, 2025
Communication was excellent and the issue with the Jeep was repaired the same day. Matt explained the situation well. When the Jeep was being pulled out in the parking lot, the attendant drove it into an was repaired the same day. Matt explained the situation well. When the Jeep was being pulled out in the parking lot, the attendant drove it into another car leaving damage on my vehicle. That situation has not been resolved. More
by Mark
Employees Worked With
January 31, 2025
Service was great! They serviced the car in a timely manner with no extra waiting. They serviced the car in a timely manner with no extra waiting. More
by Katiek
Employees Worked With
