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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

4.3
444 Reviews

444 Reviews of Salerno Duane Chrysler Jeep - Service Center

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February 18, 2025

I had my serviced and my issues were resolved. When I sent my car to the technician. my electric seats were working. Someone at Salerno Duane moved my seat all the way back and I was not able to m More

by jlm63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback, and we truly apologize for the inconvenience you experienced during your recent visit to Salerno Duane CJDR. We understand how important it is for your vehicle to be returned in the same condition it was brought in, and our service department does take that very seriously. This will be addressed with our team. Regarding the issues with reaching us and not receiving a return call, we sincerely apologize for that and will address our communication protocols to ensure this doesn’t happen again. And we will be updating our records and communication channels to reflect the change in personnel. We hope you have a wonderful day, and please feel free to reach out if you need anything further.

February 16, 2025

Salerno Duane was great to work with. Easy, not pushy, professional and helpful. Our salesman Jim was especially informative and great to work with. Felt no pressure from their finance ma More

by EMILESENDRAL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dietrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylen in the Service department was awesome. He immediately dropped everything and helped reset a computer on delivery that wasn’t working.
Feb 18, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Salerno Duane and Jim made the car-buying process smooth and enjoyable for you. Our team works hard to provide a professional, no-pressure environment, and it's great to know that you felt that.

February 12, 2025

Very satisfied with the service - Matt was attentive and kept me in the loop the entire time and responded to any questions very quickly. More

by torcasi25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Salerno Duane Chrysler Jeep responded

Great! Love to hear that Matt was helpful and made sure your experience was a good one. Thank you for sharing your feedback with us. Look forward to working with you again in the future.

February 11, 2025

My first impression was good. I was helped pretty quick and my car was finished earlier than I anticipated. More

by levynakal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2025

Good communication and did not try to put in additional costs like so many other places do. Stayed within the estimated number. There was a slight delay in getting the work done but a reasonable explanatio More

by gabe.loubier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Fantastic work from a reliable group of people. The work gets done quickly and effectively More

by rmyers9393
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for that wonderful feedback. Our team works hard to provide the best customer service possible. Appreciate your review!

February 04, 2025

Communication was excellent and the issue with the Jeep was repaired the same day. Matt explained the situation well. When the Jeep was being pulled out in the parking lot, the attendant drove it into an More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

Will called and explained the issue thoroughly. He was respectful and professional. My car was delivered to me on time. More

by kzoneill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Feb 10, 2025 -

Salerno Duane Chrysler Jeep responded

Very happy to hear you were satisfied with your experience. We look forward to working with you again in the future.

February 01, 2025

This was a very easy and positive experience. Everyone was nice and helpful. Thanks so much! More

by benprotess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
January 31, 2025

Service was great! They serviced the car in a timely manner with no extra waiting. More

by Katiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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