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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,009 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 1,009 reviews

February 26, 2026

Very accommodating and quick service. Appreciated Carrie’s guidance too as a fellow Bronco owner. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review Lee! We’re glad Carrie could provide helpful guidance and that our team made the service quick and accommodating. We appreciate you trusting us with your Bronco!

February 25, 2026

Henry is the best customer service we see professional job I love this Gil thx Salerno for everything. More

by Carlos Baldwin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry
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Feb 27, 2026 -

Salerno Duane Ford responded

Thank you for your kind words and 5-star review Carlos! We’re thrilled Henry could provide such excellent service, and we’re glad the team made your experience smooth and enjoyable. We appreciate you choosing us!

February 17, 2026

Carrie is great. I don't love the automated system that answers phone calls. My truck in general has been fantastic. 135k miles and had my first real "problem" jus More

by jeff@drosts.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Salerno Duane Ford responded

Thank you for your feedback! We’re glad to hear Carrie has been helpful and that your truck has been performing so well over the years. We appreciate your honesty about our phone system and will take it into consideration as we continue improving. We hope your recent repair got you back on the road smoothly!

February 11, 2026

The agent was very professional and knowledgeable and courtesy with all my concerns thank you More

by jmcmillan421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Salerno Duane Ford responded

We’re glad our team could provide professional and knowledgeable service while addressing all your concerns. Your feedback means a lot, and we appreciate you taking the time to share it!

February 11, 2026

The dealership is very professional and is very considerate of their customers and always make sure the vehicle is fixed so you are not coming back for the same problem over and over again. More

by jerryfyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Salerno Duane Ford responded

We’re glad to hear you’ve had such a reliable experience with us! It’s important to us to provide thorough service and make sure your vehicle is taken care of the first time. We appreciate your trust and feedback!

February 10, 2026

my family is very thankful. Frank and Sal made the sales process smooth and on time 😀👍👏 More

by Marc A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2026 -

Salerno Duane Ford responded

We’re happy to hear the sales process went smoothly for your family! It’s great that Frank and Sal could make everything easy and timely. Thank you for sharing your experience!

February 08, 2026

Great experience. Love the new car. Just wish Ford would include a printed operators manual. !!! More

by jdebbie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Salerno Duane Ford responded

We’re glad you’re enjoying your new car and had a positive experience! We understand the convenience of having a printed manual and appreciate your feedback. Thank you for sharing your thoughts with us!

January 29, 2026

Can't say enough positive things about Carrie and the rest of the team in the service department, got me in and out the same day, gave me a ride to the train and addressed all the issues with my car. Tha More

by mgtarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Salerno Duane Ford responded

We’re so glad Carrie and the team could take care of everything for you in one visit! It’s great to hear they made the process easy, handled all your car’s needs, and even helped with transportation. We truly appreciate your kind words and your trust in us!

January 20, 2026

Thanks so timely and fast! Greatly appreciate the service with weather challenges! Needed new wipers urgently! More

by rdchristel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2026 -

Salerno Duane Ford responded

We’re glad we could get you taken care of quickly, especially with the weather challenges! It’s great to hear your urgent wiper needs were handled promptly. We appreciate your feedback and trust in us!

January 14, 2026

Samantha and the team at Salerno Duane Ford are always very helpful taking care of all of my Family members Fords. More

by Ranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Laurent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wanda Vargas Bosque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2026 -

Salerno Duane Ford responded

We’re happy to hear Samantha and the team consistently take great care of your family’s Fords! It’s always our goal to provide helpful and reliable service, and we appreciate your continued trust.

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