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Salerno Duane Ford
Summit, NJ
901 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
There are just a few of the reasons that were a honored to have been chosen to represent the Vets-Cars Dealer Network for Union/Morris/Essex! If you an active/retired/discharged Service Member, or immediately family, check out Vets-Cars here: http://vets-cars.com/salernoduaneford
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 901 reviews
March 17, 2024
If you want to use a service department as an example of how it should be done, then this is the one. Keith, Heather, Lou and the rest of the staff are the absolute best! The reason I have purchased and own how it should be done, then this is the one. Keith, Heather, Lou and the rest of the staff are the absolute best! The reason I have purchased and owned only Fords from Salerno Duane since 1992 is because of Keith and his staff. They are friendly, knowledgeable, accommodating and have kept all our vehicles in the best condition both mechanically and safety wise for over 30 years. I am always confident that I can put my wife and family in our vehicles with no worries. But most of all if you can TRUST the staff. They are like family, and I trust them implicitly. Keep up the great work! More
by fmoli
Verified Customer
Helpful March 13, 2024
Fantastic service! The entire staff and service is what keeps me buying Salerno Duane Fords The entire staff and service is what keeps me buying Salerno Duane Fords More
by dianerenna103
Employees Worked With
Other Employees :
Phil Diamant
March 09, 2024
The service manager took a personal interest and initiative in helping me resolve an out of warranty repair issue with Ford, going above and beyond to help me. I was thoroughly impressed by the i initiative in helping me resolve an out of warranty repair issue with Ford, going above and beyond to help me. I was thoroughly impressed by the initiative and follow up. My experience with the service manager and department overall was outstanding. More
by Matt NJ
Employees Worked With
February 29, 2024
My concern was handled quickly and efficiently. I was very happy with the way it was resolved I was very happy with the way it was resolved More
by dmozes73
Employees Worked With
February 29, 2024
Super easy and convenient experience. Price was competitive from the start which made the whole process easier Price was competitive from the start which made the whole process easier More
by joesoko106
February 28, 2024
I have been serviced here for many years. Service is getting better and better. I am very pleased with the service Service is getting better and better. I am very pleased with the service More
by schaals
February 23, 2024
I wish i could give a 10 star review! While waiting for my husband's truck to be serviced, i met up with Wanda and Geo. I test drove 2 new Explorers while I waited and 3 days later I drov While waiting for my husband's truck to be serviced, i met up with Wanda and Geo. I test drove 2 new Explorers while I waited and 3 days later I drove off of the lot with my dream car!! They made everything so incredibly easy for me-great communication and not at all pushy!! More
by KATE.LINDO
February 23, 2024
I live in Sussex County but will make the trip down to Summit to have our vehicles serviced at Salerno Duane every single time. This past visit, while I was waiting for my husband's truck to be serviced, Summit to have our vehicles serviced at Salerno Duane every single time. This past visit, while I was waiting for my husband's truck to be serviced, I met up with Keith, Wanda, and Geo and ended up test driving a few Explorers. 3 days later I went back and picked up my NEW Ford and I couldn't be happier. The service though, is what keeps me coming back! More
by KATE.LINDO
February 23, 2024
Fabulous customer service! Wonderful experience from the moment I arrived, until they dropped my car off at my work. Wonderful experience from the moment I arrived, until they dropped my car off at my work. More
by BRIANTCHAPMAN
