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113 Reviews of Salerno Duane Ford - Service Center
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March 22, 2022
Excellent service all the time. Very professionals. Been coming here for the past 11 years and never had a complaint or bad service. Very professionals. Been coming here for the past 11 years and never had a complaint or bad service. More
by kenubillus
Verified CustomerEmployees Worked With
Helpful January 19, 2020
I brought a Jeep Liberty 2012 in for heater problems. I was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system. When I asked him if there is a less expensive alternative Terrence suggested to change the thermostat and flush the system for $500. I agreed to do that. Upon picking up the car (and up to today, three weeks later) the car’s heater still does not work. Cold air comes in when I request hot air. I called Terrence back and asked them why they changed the thermostat and flushed the system, charging me $500 when the heating still does not work. He said he had to speak to his boss and did not have an explanation. Whats more he said the technicians could never be sure whats wrong. This is perplexing to say the least because I expect the folks at this dealership to be professionals and to know how to diagnose a problem. The diagnostic itself was $150 so for that kind of money I expect the mechanics to know their stuff. I feel like I was robbed of $500. I recently leased a new Grand Cherokee from this dealership but I will never go back there either to lease or to repair a Jeep vehicle. I am very disappointed with the service provided. More
by B R
Employees Worked With
Terrence
January 30, 2019
No calls back Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my pr Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my problem. More
by Njobserver
Employees Worked With
Veronica
January 03, 2019
Bad Experience While waiting for my car to be finished I found a new service advisor there. I used to see Frank all the time. This other woman was loud obnoxious and While waiting for my car to be finished I found a new service advisor there. I used to see Frank all the time. This other woman was loud obnoxious and didn't seem to care who was in the waiting room. She gave me the run around and had to wait hours for my car. I've been using Salerno Duane for years and know most of the service staff and they are great. Disappointed this time. More
by Jets33
Employees Worked With
Veronica
June 05, 2017
Great overall experience Everything went smoothly, the entire process was great, would highly recommend. The whole experience was stress-free and everyone was very knowledgeab Everything went smoothly, the entire process was great, would highly recommend. The whole experience was stress-free and everyone was very knowledgeable. I would not hesitate to recommend to anyone. More
by tg1969
Employees Worked With
Mike Devine
February 04, 2017
Keep Maddness After trying to find a parking spot for about 15 minutes I was ready to give up and leave. The body shop manager came out as I was about to leave and After trying to find a parking spot for about 15 minutes I was ready to give up and leave. The body shop manager came out as I was about to leave and he was able to secure me a parking spot. I was told by the Jeep service department that it would take a week for my vehicle to be even looked at, my car had issues with water coming in and I was fearing the possibility of mold growing in my vehicle and the damage it would cause. I took it upon myself to drive to the dealership and see if I can attempt to get someone to help me. Anthony was my angel sent from God not only did he help me secure parking but he also took my car in and fixed the issue before the end of business day. More
by Maxima
Employees Worked With
Anthony Valderrama
December 31, 2016
Service repair I have brought my 2015 Explorer in for three repairs since owning it. Every repair took several visits to get fixed. The latest was my key fob not I have brought my 2015 Explorer in for three repairs since owning it. Every repair took several visits to get fixed. The latest was my key fob not working correctly. First visit they claimed they updated software and fixed it. They did not. Second visit I was told it was both of my key fobs that went bad. Both at same time on same day went bad? Was told that they were reprogramming new fobs for me. Was handed old fobs because they don't have new ones in stock. Going for third visit to try to fix. Was lied to each time about the repair that wasn't done. Service director Ray Gambino told me to ask for him on visit. He was never there during my two hour wait. More
by JMac
Employees Worked With
Service Guy
August 28, 2016
Rude and poor customer service Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work load . Service manager is very rude and is the root of the poor customer service . Workers are only as good as the man in charge and this man should not be in charge . Did know who he spoke to for the vehicle write which tells me he has very poor record keeping . Told me he has been dealing with phone calls longer then I was alive ..Im a 40 year old ex dealer employee and know for sure I would have been fired if I ever spoke to a customer like that . long story short would never use or recommend this dealer . The fact that he told me him self ..the service manager that he don"t care about CSI says a lot . More
by Elunowoodz
Employees Worked With
Service manager
February 03, 2016
Professional Dina is always pleasant and tries to be helpful and accommodating. She has competently filled the void caused by the absence of a previous service ad Dina is always pleasant and tries to be helpful and accommodating. She has competently filled the void caused by the absence of a previous service advisor, Frank Conte. I have been dealing with this service center a long time, perhaps 20 years, and can attest to their fairness and reliability. More
by Anthony
Employees Worked With
Dina Thomson
November 09, 2015
Wrong diagnosis My 1998 Windstar had a problem starting so I took it to Ford Service in Summit, NJ on Saturday 10/31/2015 and left the key in the drop box. I kept ask My 1998 Windstar had a problem starting so I took it to Ford Service in Summit, NJ on Saturday 10/31/2015 and left the key in the drop box. I kept asking about the car every day, I did not rush them, as I knew I had no appointment. However, I wished for some help or feed back. On Friday 11/6/2015 I lost my patience and requested to have my car back. I retrieved my car at the end of the work day with an invoice for $0.00. The service manager stated that his mechanic felt bad about the car as it needs a new engine. The invoice shows the car has internal engine problems. The next day, I took the car to Pep Boys where the performed complete diagnostics and confirmed that the compression test is very good. They replaced the starter and the car runs like new. More
by maleh
Employees Worked With
Dina
