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Salvadore Chevrolet - Service Center

4.9

20 Lifetime Service Reviews

442 W Broadway, Gardner, Massachusetts 01440

20 Reviews of Salvadore Chevrolet - Service Center

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August 06, 2017

"Always the best customer service!"

- A.Bushey

When we first came to the area we didn't know where to go for car service, or who we could trust to do an excellent job, be honest, and not overcharge for service and repairs. We decided to go to Salvadore Chevy because my Cruze was still covered under the protection plan. It only took one time for us to realize that the Salvadore team is professional, personable, honest and very accommodating. I have never been one to trust dealerships; they are usually just trying to get you to upgrade to a newer model, charging you outrageous prices for services and repairs, or telling you things need to be fixed when they really don't. Salvadore Chevy is completely different from that stereotype. They have never once tried to pressure me into fixing something that didn't need fixing. In addition, all of their staff is wonderful to deal with. I usually call Rich Bachelder because he is one of the first staff members I ever worked with. He is awesome to deal with; always pleasant and always calls back right away. We have also worked with Mike Wing who is absolutely amazing! Really, the whole service team is fantastic! Everyone is so helpful, friendly and very knowledgeable. We have been using Salvadore Chevy for about 5 years now for all of our 3 vehicles and we have never been disappointed by the service. We highly recommend Salvadore Chevy for all of your car service needs! They are a dealership you can really trust to fix your car and do an excellent job.

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Recommend Dealer
Yes
Employees Worked With
Rich Bachelder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Wing
Sep 01, 2017 -

Salvadore Chevrolet responded

Thank you for taking the time to share your positive experience at Salvadore Chevrolet, we greatly appreciate your feedback. We are extremely fortunate to have dedicated associates like Rich to take care of our valued customers. We are so glad to hear that you had such a great experience at in our service department!

November 10, 2016

"Salvadore's Polish connection"

- sjbabineau

When Scott Ploskonka moved here from Hyundai, I followed him. He is knowledgeable about automobiles in general, but especially about Hyundai. Thanks to him, I can bring my Sonata to Salvadore and I know he will do the right thing by me! Plus, he is a personable guy and is always free with a friendly handshake.

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Yes
Employees Worked With
Nov 14, 2016 -

Salvadore Chevrolet responded

Thanks for the great review. We really appreciate it! Steve Salvadore

July 07, 2015

"Service Dept."

- pol69

Richard Bachelder has always been very respectful and knowledgeable when scheduling service for my vehicle this past 4 years at Salvadore. He has always been business like and polite and tries to get my vehicle in as soon as possible.

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Yes
Employees Worked With
May 02, 2015

"Professionalism"

- Ion Silver

Rich Bachelder was the person who always helped me with my Saturn Ion. He was always kind, respectful, knowledgable and very professional. He explained problems with my car so I could understand. He spent the time necessary with me and my vehicle. Always gave me great advice. I would highly recommend him to anyone I know.

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Yes
Employees Worked With
April 30, 2015

"Went so far above and beyond!"

- Chris_2010Impala

Mike Wing and Lindsey Torkkel really made the process simple for me. In this instance Chevrolet was doing a split with me (transmission being replaced right outside of powertrain warranty) and I was concerned about being taken advantage of. Instead all that I found was complete honesty and Salvadore coming in right around the price range that was discussed. My car has never driven as well. I have had a hard time trusting dealerships until Salvadore. Every time I was on the phone with them they were stressing the importance of customer service as their main goal. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Mike Wing, Lindsey Torkkel
January 16, 2015

"Lindsey T. is a great asset in the servic dept.!"

- cloo76

When I found out the Chevy Sonic had a transmission recall, I immediately contacted Lindsey via email. She got right back to me and as I was the first to inquire for this type of recall, she had a lot of work cut out for her with ordering parts and making sure there were enough service technicians. My car was to stay at the dealership for about a week. She set up alternate transportation and kept me up to date day to day until everything was all set. I recommend Lindsey - she's friendly, honest patient and highly informative!!

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Recommend Dealer
Yes
Employees Worked With
Lindsey Torkkel
December 31, 2014

"Sales Person Was Great, Service was HORRIBLE!!!"

- Billyboy0823

Sales was great. Extremely helpful without any pressure or tactics. I ended up buying elsewhere but still appreciated the help and education they gave, and I let them know... Service on the other hand was HORRIBLE!!! My brakes failed while I was driving on the highway in my NEW 2013 Sonic, and they were the closest dealer I could get it to safely. They worked on it, but I could tell after I picked it up that it still wasn't right. The brakes went to the floor, but when the car accelerated, for some reason they became solid and unusable. Service rep argues "First you say they are soft, then you say they are hard, which is it?". Is that how you talk to a customer? After getting them to go for a ride and do what I said to prove they were still not fixed, they kind of acknowledged there was STILL a problem. It was fixed the 2nd attempt, but when I inspected the engine compartment the engine was covered in brake fluid. It's destructive, and I had to wipe it off the best I could. At least I had brakes. A few weeks later..... I don't drive many miles, so car had sat for a week. It had rained a few days back and when I went out, the car stunk like fish. Rain had leaked in on the passenger side and soaked the floor. I decide to give them another chance. I go back and find there's a Chevy bulletin to fix the leaking problem. So they work on it. I get it home and it rained within a few days. Yep. Wet floor. They took it back again, replaced a part and I get it back again. When I get home I notice a hole in my passenger seat. It was NOT there before. I don't know if the whole seat was swapped out with another or maybe damaged by a tech with a screw driver in hand while leaning on the seat, but that hole was not there before. I have a feeling they switched the whole seat because of other differences I noticed, like paint spots and the UNUSED back pouch. My grand daughter had used mine, and this one was new, clean, different. Even the bolts of the seat looked like they were scratched up as if it was switched. But I couldn't prove it. I went and complained and the manager agreed to replace the seat cover and ordered a new one. I waited a few days and thought about it, but i REALLY lost trust in them and decided I couldn't afford to let them touch my car ever again. I called and canceled the seat repair. I'll pay the $108 for the seat myself and have someone competent work on it. A few days later it rained. Guess what...... I went to ANOTHER dealer, and they told be what the first dealer did wrong and they fixed it right. THE FIRST TIME!!! Salvadore Service basically turned my New Car Buying experience into a Nightmare! Be Warned. AVOID their Service!!! I've told a few people my story, and they would always say, " O.M.G., You went to Salvadore?". Then they proceeded to tell me their own horror stories. Wish I had heard it all BEFORE I went there. Now that it was fixed by a competent Service department, I'm in love with the feel and ride of my Sonic again.

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Recommend Dealer
No
Employees Worked With
Pete Moore
June 14, 2014

"Professionalism"

- Kaitlin48

Rich showed his experience, knowledge and professionalism during recent visits. Problems were identified on the spot and fixed. Honest and respectful. Wonderful to work with.

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Recommend Dealer
Yes
Employees Worked With
January 06, 2014

"I recently brought my Corvette into Salvadore Chevrolet..."

- majetsfan

I recently brought my Corvette into Salvadore Chevrolet in for a routine oil change and an electric issue I had with my door. Although the electrical issue was not resolved on my initial visit. After speaking with the service manager Rick, he personally arranged for the car to be brought in and the car repaired correctly. They even threw in an oil change because of the slight mishap. Overall very satisfied with the outcome.

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Recommend Dealer
Yes
Employees Worked With
June 21, 2013

"Amazing! This was our second stop on our road to buying a..."

- mboudreau726

Amazing! This was our second stop on our road to buying a vehicle. The experience was fantastic and more then I expected, Merle was very knowledgeable about both cars we were looking into. It's so GREAT to have such a wonderful, helpful, experienced dealership in your "own backyard". Thank you Glenn, for promptly responding to our email inquiry and for the pictures you provided! Thank you Merle, for the customer service that is so hard to find these days, you truly made our car buying experience that much better!! Thank you Carlos, for getting us financed and all your hard work. From my family to yours we THANK YOU and appreciate all that you have done for us. We look forward to future car purchases at Salvadore's!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Carlos Gaitan
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