Their ad specifically stated under the Vehicle Condition Section: "No known accidents" and "No known body work”. We live in Birmingham and drove to Enterprise to purchase this car because it was a great deal and appeared to be a really nice Pathfinder. We arrived to the dealership and unfortunately it was raining. During inspection, I noticed some screws missing in the fender and asked if it had been wrecked. Their answer was "it has a clean Carfax". I should have pushed harder. Lesson learned.
We bought the car and the next day, in the sunshine, I noticed the fender had a crease and was wavy. Not too big of a deal. I would take the car to a paint-less dent removal shop and have it massaged out. However, the shop owner advised that the fender had Bondo in it which means if you push the dent out, it can crack the Bondo and the whole fender would have to be repainted. Also, it appeared the entire front bumper had been repainted as well. Now I'm wondering, to what extent was the wreck?
I found a receipt in the glove box left by the previous owner with her contact info on it. I decided to call. I assumed the previous owner wrecked it, had a cheap repair job done, and traded it in, right?? Wrong! She informed that it was wrecked when she traded it in and even sent me a picture of the damage at trade-in! So… Sam Boswell Honda did have knowledge of the accident. Then they put it up for sale falsely advertising that there was "no known body work”. What’s worse, they not only knew about the poor bodywork, they did the poor bodywork.
I called and spoke to Josh Byal who seemed extremely embarrassed about the situation and wanted to help. He agreed to cancel the deal and allow me to return the car. I stated that it's a good car and what about fixing it? But fix it right. Josh said that was a possibility.
Here's where it goes sour. The next day, I can't get a hold of Josh and get pushed to Jamie Christian who refuses the option to repair it because to repair it right would require replacing the fender and that would cost too much. My only option was to return it. He also stated that it was a good car and that we are too picky.
What?! We are too picky! The more I think about his suggestion that we are too picky the more infuriated this makes me. Note they SPECIFICALLY stated on their ad "no known accidents" and "no known bodywork". If expecting a car dealership to not lie on their advertising is too picky, then yes, we are too picky. I think the majority of the population would be considered too picky too.
Jaime agreed to send someone to pick it up, which was great, I didn't have to drive 3 hours back to Enterprise.
However, we already spent money on this vehicle. We repaired a chip in the windshield, had the missing screws and other parts replaced, replaced a broken visor, purchased an AutoCheck report to validate the Carfax report they gave to me, and bought a $20 bottle of special electric power steering fluid because the power steering was extremely loud and the reservoir was dry. All in, we spent about $120 out of pocket specifically for this car. Plus, the gas to drive from Birmingham to Enterprise and back to get the car. Not to mention how much time we spent. They refused to reimburse us for any of these expenses.
In addition, we had a car at another dealership in mind but decided to buy from Sam Boswell because the price was better, and it was closer. Well, unfortunately by the time we returned this car, the other one was sold. Now the end of the year deals are gone, and the only comparable cars are $3k - $4k more than what we could have gotten before the New Year. We wasted our time and money dealing with this dealership.
I Recommend This Dealer:
Jaime Christian, Robert Humphrey, Josh Byal
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