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San Tan Ford

1429 E Motorplex Loop, Gilbert, Arizona 85297
Sales: (888) 900-3311
Service: (888) 304-3853
Parts: (888) 273-2614

Makes: Ford|Service Center
 
Good
55% Recommend

Overall Rating 3.6

83 Lifetime Reviews

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San Tan Ford
83 Lifetime Reviews
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San Tan Ford Info
Hours
Amenities
About San Tan Ford

Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-665-2757 for your No-Obligation Internet Price Quote from our Internet Department.

About This Dealer | Hours of Operation | Amenities

About San Tan Ford

Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-665-2757 for your No-Obligation Internet Price Quote from our Internet Department.

Sales/Showroom

Monday 8:00 AM - 9:00 PM

Tuesday 8:00 AM - 9:00 PM

Wednesday 8:00 AM - 9:00 PM

Thursday 8:00 AM - 9:00 PM

Friday 8:00 AM - 9:00 PM

Saturday 8:00 AM - 8:00 PM

Sunday 10:00 AM - 6:00 PM

Service

Monday 7:00 AM - 9:00 PM

Tuesday 7:00 AM - 9:00 PM

Wednesday 7:00 AM - 9:00 PM

Thursday 7:00 AM - 9:00 PM

Friday 7:00 AM - 9:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 9:00 PM

Tuesday 7:00 AM - 9:00 PM

Wednesday 7:00 AM - 9:00 PM

Thursday 7:00 AM - 9:00 PM

Friday 7:00 AM - 9:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free WiFi
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
83 Dealership Reviews
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Reason For Visit
Sales (New)

"Ford Focus Electric Pre-Order & Purchase"

Had an EXCELLENT experience in ordering and follow up purchase of my new Ford Focus Electric. My Sales Associate Avelino Reynoso has helped me since the first day I visited the dealership. I was kept informed through constant communication from the him during my wait for the car to be built and delivered. Also I give kudos to Finance Dept.'s Dave Thompson and Delivery Specialist Justin Hedges who have helped me undertand both the financial and technical part of driving a car installed with Sync. Great Job San Tan Ford!

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Employees dealt with

Avelino Reynoso, David Thompson, Justin Hedges


Reason For Visit
Service

"worst service department ever !!!!!!!!!!"

I should have been suspicious after our buying experience. We had a nice salesman(who never returned our phone calls after the sale) The finance department changed our contract after we had signed and we had to resign our purchase contract but as we discovered later they switched and added in things to the revised contract we signed without our approval. Then we started with service. I have never been so ignored by a service department at any ford dealership in my entire life and I have owned and bought over 30 new fords from various dealerships. every time we were told we were getting a specific service advisor we would get the somebody else or nobody new who we were supposed to see. and the clerks when you went in to pay or sign for your paperwork from service seemed more interested in socializing with their coworkers than taking care of your customer. I waited fifteen minutes for a clerk to get my paperwork while they talked to a technician about their weekend plans while 2 other clerks busied themselves with small talk behind the counter ignoring me completely. the last straw was my last visit to the service department where I waited over 20 minutes foe a service advisor to acknowledge me and then instead went over and helped someone who had just walked in instead of me standing right by their desk waiting for them. then when I finally got the call that my car was ready i got to the dealership several hours later the driver brings it around and says oh you wanted it washed and took it back to wash it and it took him over a half hour to run it through the car wash. Unfortunately I have to take my car back to them for the window tinting they did if I want it warranted which I need to do as it is peeling again( it has been redone once already). Otherwise they will never see me or my 2012 Expedition again for anything else. I will not put myself through the hassle of this dealership.

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to many to name


Reason For Visit
Service

"LEMON LAW - "

HORRIBLE! My brother and Sister-in-Law bought a brand new 2013 Ford from San Tan Ford Last Year. Can you say LEMON? This vehicle has overheated 4+ times leaving my sister-in-law and my two beautiful nieces stranded in the Arizona heat for hours on end; waiting on the side of the road for a tow (yeah that’s a safe place on the side of a freeway with two kids in the AZ heat). Within the first 6 months of their new vehicle purchase from San Tan Ford the dealership had to replace the whole engine and now they want to replace the transmission. Why is a brand new 2013 Ford having so many issues and problems? The car is a lemon and is not safe or reliable at all. San Tan Ford NEEDS to or SHOULD take back their faulty vehicle and replace it with another Vehicle for them. They should take back their lemon and just swap it out with a better 2013 Ford with no costs out of pocket to my family because that is the right thing to do. If this vehicle needs a new engine and transmission within the 1st year what else will fail on this vehicle? SAN TAN FORD states they will replace the items because they are under warranty but states this faulty vehicle is not their “problem” !! Thanks San Tan Ford for selling a Lemon that leaves my family stranded on the side of the road and places them in danger every freaking week. Nice to know it’s not “your problem” that YOU sold a faulty vehicle. You should take that thing back and replace it with another one that actually works runs and drives.

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SERVICE CENTER and MANAGEMENT


Reason For Visit
Sales (New)

"Nice experiance. "

I worked with Jacque in finding a car he was relaxed, informative and no pressure sales man. We looked and left, thought about it and came back a couple days later and purchased a car. David was very helpful with the paperwork, insightful and was not afraid of our many questions. Justin was awesome at showing us all the neat and new things about the car. Over all it was a good experience.

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Employees dealt with

Jacque, David Thompson and Justin Hedges

San Tan Ford responded to this review

June 17, 2014

Thank you for this magnificent review! We really appreciate you leaving us your input. We are very pleased to hear that Jacque, David and Justin could make your car shopping experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Warm regards, Anne Pierce 480-621-3716 annepierce@santanford.com



Reason For Visit
Sales (New)

"Not what I expected"

Did not plan on making a purchase that day but, I was impressed with how they approached us and what was available. Assistance was top notch.

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Employees dealt with

Justin Hedges

San Tan Ford responded to this review

May 28, 2014

Thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We look forward to working with you again! Cordially, Anne Pierce 480-621-3716 annepierce@santanford.com



Reason For Visit
Sales (Used)

"Outstanding Experience"

As soon as I walked through the door, Jairo Parrales welcomed us with the most friendliness customer service anyone could give a customer. Offered us water or coffee, we were very comfortable and started explaining what we were looking for. Jairo was very friendly and seemed that he wanted to work something out with us. Very happy for the business we got.

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Employees dealt with

Jairo Lester Parrales

San Tan Ford responded to this review

May 16, 2014

First I would like to thank you for your loyalty to our dealership Wendii. Secondly, thanks for taking the time to write this review. Jairo’s sales excellence is always consistent and I’m glad that your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and we’ll continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Cordially, Anne Pierce 480-621-3716 annepierce@santanford.com



Reason For Visit
Sales (New)

"I communicated with several Ford dealerships in the..."

I communicated with several Ford dealerships in the Phoenix area in my quest for a new Ford Fusion. Richard States at San Tan Ford was the only salesperson I worked with that I felt gave me honest, straightforward answers and pricing. San Tan Ford was a pleasure to work with and did an excellent job working with me after the sale in teaching me how to use all of the features of my new car. I highly recommend this dealership if you're looking to buy a new Ford.

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Employees dealt with

Richard States

San Tan Ford responded to this review

April 07, 2014

Congratulations on your new Fusion! I am happy to hear you are enjoying your purchase. At San Tan Ford, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Richard was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a Ford that accommodates their lifestyle and includes all the features that makes it their dream vehicle. Call us if we can be of any more assistance! Regards, Anne Pierce 480-621-3728 annepierce@santanford.com - Customer Relations Manager

San Tan Ford responded to this review

April 07, 2014

Congratulations on your new Fusion! I am happy to hear you are enjoying your purchase. At San Tan Ford, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Richard was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a Ford that accommodates their lifestyle and includes all the features that makes it their dream vehicle. Call us if we can be of any more assistance! Regards, Anne Pierce 480-621-3728 annepierce@santanford.com - Customer Relations Manager



Reason For Visit
Service

"Title lady"

I called just to check on my plate, just wanted to know a time frame. The title person said "she" has 45 days to get it out and she will get to it when she can. Rude as xxx, I would be fired if I talked to customers that way. A sales person put me in contact with her, I ask after the rude conversation, if It was me or her? he said it was all her! RUDE

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Employees dealt with

Gillila (title perosn)


Reason For Visit
Sales (New)

"Mike Dunlvey was great! It was a great experience, I..."

Mike Dunlvey was great! It was a great experience, I bought (2) 2014 Ford Focus Se's for me & my wife. Got the cars we wanted, with options "we" wanted, no pressure or BS!

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Employees dealt with

Mike Dunlevy

San Tan Ford responded to this review

March 12, 2014

Thank you for writing about your experience with us. I’m happy to hear Mike succeeded in providing the personalized service we strive to deliver to all of our customers. We hope you and your wife enjoy the matching Focuses. Please give us a call if we can be of further assistance. Regards, Anne Pierce 480-621-3716 annepierce@santanford.com



Reason For Visit
Sales (New)

"“What a joke. This place has their "Quicklane"..."

“What a joke. This place has their "Quicklane" performing work that should be getting done by one of their professional technicians, i had Thousands of dollars worth of work done and when i walked around the back to peek in on my vehicle i noticed several quicklane guys standing around my truck scratching their heads, trying to get my radiator out, hammering on parts and obviously breaking things due to there lack of knowledge or skills. this must be the dealerships way of getting the most of there money, have the guys that just got out of school and know nothing, fix peoples cars because they are willing to work for peanuts, instead of sending the work to a higher paid, qualified technician. If you want your car worked on by a guy that makes 8 dollars an hour and has a tackle box for a tool box. this is your dealership! when i attempted to talk to the shop forman mike, he was obviously too busy on his cell phone to speak with me, he just raised his finger as if to tell me that whomever he was talking to on the phone was more important than a concerned customer, then walked away out the back door and disappeared. I just paid my bill and went home, upset and disgusted by this so called ford dealership, when i parked in my driveway i noticed a clunk noise, so instead of going back and having another clown hack up my explorer i decided to climb underneath and take a look, my ball joint on one side had the nut started on it but was not tightened! and the lug nuts were loose on one wheel!!. luckily my wheel did not fall off and cause an accident. This is the worst dealership i have ever been too. backyard labor skills at a dealership premium cost. I wouldn't send my worst enemy to this pathetic excuse of a dealership. NEVER AGAIN. BOYCOTT SAN TAN FORD or you will be sorry. Bill”

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Mike Martin
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