"Purchase a 2017 Escape"
Justin was knowledgeable & very helpful in pointing out the new features of each model that I looked at. Helped us chose the right car for our budget. He was friendly, & considerate (cuz he even provided us with lunch which was unexpected - my husband is diabetic & had to eat on a certain time), while waiting for our financing paperwork. He got a great sense of humor.
I want to add, he was quick to respond on my internet inquiry on an Escape & even provided several models w/different features that I can browse on my own time. He's very efficient. He made our purchase a pleasant experience.
"Shannon Hendon is a ROCKSTAR"
This is the 2nd vehicle we've purchased from Shannon in one month. Highly recommend her!! Shannon exceeded our expectations and her attention to detail is spot on! Great follow through even after we left the dealership.
"Pleasurable in most ways"
For the most part, our car buying experience was pleasurable. Shannon was very nice and she really got went out of her way to accommodate us. As first time buyers we learned a lot from this experience, and I'm glad that we were able to get the car we wanted all due to Shannon and Chris. There were a couple of negatives though. First we were not shown our car before we signed, as first time buyers we really didn't know about this and ultimately we did not end up with the car we thought we were getting,but we are ok with that this time around since the price is ok. Secondly the negotiations tactics were a little off putting and it makes us feel like they were seizing an opportunity since we are first time buyers . I say this due to us having x-plan and the price should of been a set price but the pricing was all over the place and we had to die hard negotiations before we bought a car which should not happen with x-plan. All around though we love our car and we will definitely buy a car from San Tan Ford again. Shannon and Chris are excellent sales people and made are experience very good.