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San Tan Ford

1429 E Motorplex Loop, Gilbert, Arizona 85297
Sales: (888) 900-3311
Service: (888) 304-3853
Parts: (888) 273-2614

Makes: Ford|Service Center
 
Average
50% Recommend

Overall Rating 3.3

85 Lifetime Reviews

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San Tan Ford
85 Lifetime Reviews

Hours: Open Now

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San Tan Ford Info
Hours
Amenities
About San Tan Ford

Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-665-2757 for your No-Obligation Internet Price Quote from our Internet Department.

About This Dealer | Hours of Operation | Amenities

About San Tan Ford

Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-665-2757 for your No-Obligation Internet Price Quote from our Internet Department.

Sales/Showroom

Monday 8:00 AM - 9:00 PM

Tuesday 8:00 AM - 9:00 PM

Wednesday 8:00 AM - 9:00 PM

Thursday 8:00 AM - 9:00 PM

Friday 8:00 AM - 9:00 PM

Saturday 8:00 AM - 8:00 PM

Sunday 10:00 AM - 6:00 PM

Service

Monday 7:00 AM - 9:00 PM

Tuesday 7:00 AM - 9:00 PM

Wednesday 7:00 AM - 9:00 PM

Thursday 7:00 AM - 9:00 PM

Friday 7:00 AM - 9:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 9:00 PM

Tuesday 7:00 AM - 9:00 PM

Wednesday 7:00 AM - 9:00 PM

Thursday 7:00 AM - 9:00 PM

Friday 7:00 AM - 9:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free WiFi
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
85 Dealership Reviews
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Reason For Visit
Sales (Used)

"Unprofessional"

My wife and I went to San Tan to look at a used Platinum. Never again will we ever go back to San Tan. Sales professional was extremely unprofessional and arrogant. Left a bad taste in our mouth. STAY AWAY!!!

Customer Service
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Employees dealt with

Josh Wilson
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Reason For Visit
Sales (Used)

"WORST EXPERIENCE EVER!!!!"

All I did was call to find out a price for a vehicle listed on their website as "Call For Price." The associate, Jim, started from the get go with the games dealers play by giving me several conflicting reasons as to why he would have to call me back to give me the price. I told him all I wanted was to know the price, because I didn't want to play phone tag with him for the rest of the day. Before I could tell him that I had planned on coming down with cash to buy the vehicle, he said "Well have a good day," and hung up on me. I called back and asked the receptionist to speak to the Used Car manager, but Jim answered again, and when I asked him to put me through to his manager, I heard the muffled sound of a conversation going on for about a minute before I was put on hold for five minute. I hung up, called back a third time, and this time asked to speak to the General Manager. Evidently he can't be bothered to answer his phone either, so I asked to speak to the next manager in line, who also refused to talk to me at that time. I ended up calling Ford's corporate complaint line (1-800-392-3673 if you need to call them too) and filed them in on the details. Hopefully this gets taken care of, but with San Tan Ford's reputation, I doubt they will bat an eye.

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Employees dealt with

Jim Harriston
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Reason For Visit
Sales (New)

"Ford Focus Electric Pre-Order & Purchase"

Had an EXCELLENT experience in ordering and follow up purchase of my new Ford Focus Electric. My Sales Associate Avelino Reynoso has helped me since the first day I visited the dealership. I was kept informed through constant communication from the him during my wait for the car to be built and delivered. Also I give kudos to Finance Dept.'s Dave Thompson and Delivery Specialist Justin Hedges who have helped me undertand both the financial and technical part of driving a car installed with Sync. Great Job San Tan Ford!

Customer Service
Quality of Work
Friendliness
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Employees dealt with

Avelino Reynoso, David Thompson, Justin Hedges
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Reason For Visit
Service

"worst service department ever !!!!!!!!!!"

I should have been suspicious after our buying experience. We had a nice salesman(who never returned our phone calls after the sale) The finance department changed our contract after we had signed and we had to resign our purchase contract but as we discovered later they switched and added in things to the revised contract we signed without our approval. Then we started with service. I have never been so ignored by a service department at any ford dealership in my entire life and I have owned and bought over 30 new fords from various dealerships. every time we were told we were getting a specific service advisor we would get the somebody else or nobody new who we were supposed to see. and the clerks when you went in to pay or sign for your paperwork from service seemed more interested in socializing with their coworkers than taking care of your customer. I waited fifteen minutes for a clerk to get my paperwork while they talked to a technician about their weekend plans while 2 other clerks busied themselves with small talk behind the counter ignoring me completely. the last straw was my last visit to the service department where I waited over 20 minutes foe a service advisor to acknowledge me and then instead went over and helped someone who had just walked in instead of me standing right by their desk waiting for them. then when I finally got the call that my car was ready i got to the dealership several hours later the driver brings it around and says oh you wanted it washed and took it back to wash it and it took him over a half hour to run it through the car wash. Unfortunately I have to take my car back to them for the window tinting they did if I want it warranted which I need to do as it is peeling again( it has been redone once already). Otherwise they will never see me or my 2012 Expedition again for anything else. I will not put myself through the hassle of this dealership.

Customer Service
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Employees dealt with

to many to name
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1


Reason For Visit
Service

"LEMON LAW - "

HORRIBLE! My brother and Sister-in-Law bought a brand new 2013 Ford from San Tan Ford Last Year. Can you say LEMON? This vehicle has overheated 4+ times leaving my sister-in-law and my two beautiful nieces stranded in the Arizona heat for hours on end; waiting on the side of the road for a tow (yeah that’s a safe place on the side of a freeway with two kids in the AZ heat). Within the first 6 months of their new vehicle purchase from San Tan Ford the dealership had to replace the whole engine and now they want to replace the transmission. Why is a brand new 2013 Ford having so many issues and problems? The car is a lemon and is not safe or reliable at all. San Tan Ford NEEDS to or SHOULD take back their faulty vehicle and replace it with another Vehicle for them. They should take back their lemon and just swap it out with a better 2013 Ford with no costs out of pocket to my family because that is the right thing to do. If this vehicle needs a new engine and transmission within the 1st year what else will fail on this vehicle? SAN TAN FORD states they will replace the items because they are under warranty but states this faulty vehicle is not their “problem” !! Thanks San Tan Ford for selling a Lemon that leaves my family stranded on the side of the road and places them in danger every freaking week. Nice to know it’s not “your problem” that YOU sold a faulty vehicle. You should take that thing back and replace it with another one that actually works runs and drives.

Customer Service
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Employees dealt with

SERVICE CENTER and MANAGEMENT
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1


Reason For Visit
Sales (New)

"Nice experiance. "

I worked with Jacque in finding a car he was relaxed, informative and no pressure sales man. We looked and left, thought about it and came back a couple days later and purchased a car. David was very helpful with the paperwork, insightful and was not afraid of our many questions. Justin was awesome at showing us all the neat and new things about the car. Over all it was a good experience.

Customer Service
Quality of Work
Friendliness
Pricing
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Employees dealt with

Jacque, David Thompson and Justin Hedges
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San Tan Ford responded to this review

June 17, 2014

Thank you for this magnificent review! We really appreciate you leaving us your input. We are very pleased to hear that Jacque, David and Justin could make your car shopping experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Warm regards, Anne Pierce 480-621-3716 annepierce@santanford.com



Reason For Visit
Sales (New)

"Not what I expected"

Did not plan on making a purchase that day but, I was impressed with how they approached us and what was available. Assistance was top notch.

Customer Service
Quality of Work
Friendliness
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Employees dealt with

Justin Hedges
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San Tan Ford responded to this review

May 28, 2014

Thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We look forward to working with you again! Cordially, Anne Pierce 480-621-3716 annepierce@santanford.com



Reason For Visit
Sales (Used)

"Outstanding Experience"

As soon as I walked through the door, Jairo Parrales welcomed us with the most friendliness customer service anyone could give a customer. Offered us water or coffee, we were very comfortable and started explaining what we were looking for. Jairo was very friendly and seemed that he wanted to work something out with us. Very happy for the business we got.

Customer Service
Quality of Work
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Employees dealt with

Jairo Lester Parrales
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San Tan Ford responded to this review

May 16, 2014

First I would like to thank you for your loyalty to our dealership Wendii. Secondly, thanks for taking the time to write this review. Jairo’s sales excellence is always consistent and I’m glad that your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and we’ll continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Cordially, Anne Pierce 480-621-3716 annepierce@santanford.com



Reason For Visit
Sales (New)

"I communicated with several Ford dealerships in the..."

I communicated with several Ford dealerships in the Phoenix area in my quest for a new Ford Fusion. Richard States at San Tan Ford was the only salesperson I worked with that I felt gave me honest, straightforward answers and pricing. San Tan Ford was a pleasure to work with and did an excellent job working with me after the sale in teaching me how to use all of the features of my new car. I highly recommend this dealership if you're looking to buy a new Ford.

Customer Service
Quality of Work
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Employees dealt with

Richard States
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San Tan Ford responded to this review

April 07, 2014

Congratulations on your new Fusion! I am happy to hear you are enjoying your purchase. At San Tan Ford, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Richard was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a Ford that accommodates their lifestyle and includes all the features that makes it their dream vehicle. Call us if we can be of any more assistance! Regards, Anne Pierce 480-621-3728 annepierce@santanford.com - Customer Relations Manager

San Tan Ford responded to this review

April 07, 2014

Congratulations on your new Fusion! I am happy to hear you are enjoying your purchase. At San Tan Ford, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Richard was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a Ford that accommodates their lifestyle and includes all the features that makes it their dream vehicle. Call us if we can be of any more assistance! Regards, Anne Pierce 480-621-3728 annepierce@santanford.com - Customer Relations Manager



Reason For Visit
Service

"Title lady"

I called just to check on my plate, just wanted to know a time frame. The title person said "she" has 45 days to get it out and she will get to it when she can. Rude as xxx, I would be fired if I talked to customers that way. A sales person put me in contact with her, I ask after the rude conversation, if It was me or her? he said it was all her! RUDE

Customer Service
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Employees dealt with

Gillila (title perosn)
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