Sanborn Chevrolet

Where to start. Earlier this month my wife and I were in the market to buy a 2021 Chevy Trail Boss and we had specific features in mind that we wanted. We shopped around and reserved a Trail Boss at Sanbor the market to buy a 2021 Chevy Trail Boss and we had specific features in mind that we wanted. We shopped around and reserved a Trail Boss at Sanborn as well as Steves Chevrolet in Oakdale. Both trucks were almost identical plus or minus a few features. We read reviews about Sanborn Chevrolet and we were eager to go and make a purchase of the truck we wanted. We were prepared, we had over 20% cash down and were pre-approved with our bank. We made an appointment with Terrie Wilson and we arrived shortly prior to our appointment time. She allowed us to test drive it alone and once we arrived back we were able to sit down and "talk numbers." Well maybe our mistake, maybe my wife is too honest but my wife told Terrie that we were "new car buyers." To clarify; it was the first new car we were planning on buying. Shouldn't car buying be an honest experience? Terrie then proceeded to tell us that she didn't think we would be qualified to buy that expensive of a truck. She assumed that based on maybe her training and experience but she was wrong and it was insulting. She told us that that we probably needed to start with a cheaper vehicle and then work our way up to the truck. We should have left then but we stuck around. We talked numbers and she showed us a price sheet with warranties, gap insurance, and some service fee. I don't specifically remember what the service fee was called due to the fact I threw the documents away upon leaving. I did ask Terrie what the service fee was and she told us something similar to, "It is something we do to all of our new vehicle's, my manager and tell you more about it." Turns out after my own research it was for window vin etching. I felt like it was just something she could add on and not explain because we were "new car buyers." That brings me to another point, Terrie never mentioned any discounts or rebates. My wife had to ask about any possible discounts. Do any Google search and you can find discounts for military, public safety, teacher, and Costco and more. Our salesperson, Terrie, did not mention any of those until my wife brought it up and Terrie knew exactly what we were asking about but she wanted us to bring it up first in the hopes we wouldn't bring it up. Possibly to make a larger profit? Terrie went back and forth with her manager and made us wait and wait. We decided to walk away and requested our refund for reserving the truck. The manager then came out and tried offering us trucks that he thought was in our budget from around the region with the features we were not looking for. They went back into the "managers office" and someone else came and finally gave us our refund receipt. I would recommend Steve's Chevrolet in Oakdale. They will treat you right and they will not hide "common" discounts from the consumer. Car buying is an experience (hopefully a good one) and you should treat your customers with out being judgmental. I would not recommend Sanborn Chevrolet and GM should be ashamed. More