Sandia BMW Mini

Service so bad, I sold my car I took my 5 Series to Albuquerque BMW for service of electrical problem. I told the service person that I was travelling to the East Coast, then onto I took my 5 Series to Albuquerque BMW for service of electrical problem. I told the service person that I was travelling to the East Coast, then onto the UK. This was a pre-arranged trip. The car took "3 days" to repair and cost just under $200.00. The first day of travel all the faults showed themselves again!!!! When I returned to Albuquerque I telephoned BMW. Told them all the faults had re-appeared. I thought that I would have priority as this was a service that had failed. But NO, I was told they were fully booked, so bring it in the following week. I told them we were going to a wedding in Denver and would be travelling on the Thursday. Sorry they said, then told me they could not complete any repairs by the Thursday. So I told them I would bring my car in when we returned from Denver. When I returned the car they said they would need the car for a few days. This time I received a phone call telling me that a new part was required at a COST of $1500.00. I told them to forget it and would collect my car without the repair being carried out. When I arrived at Albuquerque BMW I was presented with a bill for $315.00. I asked about the previous repair which they were supposed to carry out and to all intents and purposes was completed correctly. They came up with some excuse about labor costs. What a load of rubbish. So I came away with my having all sorts of supposed work carried out. The car was returned with exactly the faults it was first taken in for, at a total cost and inconvenience of around $500.00. The following day I sold the car with all it's known faults. I will never buy another BMW car. Nor would I ever frequent Albuquerque BMW again. Their service was diabolical and costly. Their language was very deceptive. Henry Derbyshire More

Worst service Dept in the Country Worst BMW experience in 6 states. Service never answers phone or return calls. They completely ignore customers requests. Kevin tried to help...but he Worst BMW experience in 6 states. Service never answers phone or return calls. They completely ignore customers requests. Kevin tried to help...but he must know service dept are complete morons! Transferred me to Santa Fe...NO ANSWER. I called them direct...got service department immediately....only to find out they don't share records. I am left with no answers after 3 days trying to call them and begging them to take my calls. I will not buy another BMW in this City, State or maybe ever. More

Terrible Dealership I sent my M3 in for repairs and they charged me over $1,000.00 worth of work and my vehicle still had the same issue. I got my car back and their wer I sent my M3 in for repairs and they charged me over $1,000.00 worth of work and my vehicle still had the same issue. I got my car back and their were items that had not been reconnected under my hood. I was highly upset!! I wish I could upload pictures on this site because I certainly took some when I complained to BMW headquarters and sent them copies.....below is my google review. HORRIBLE!!! I had my car "so called" fixed at this dealership and my vehicle was never fixed right. I had such a horrible time I tried to complain to the owner but was intercepted by the "Gate Keeper" so not sure if he/she ever got the message. I then was so upset at the treatment that I received that I lodged a complaint with BMW in Germany. They asked me to send them the pictures of how these people butchered my car. I sent BMW Germany the pictures along with the statement of charges and a detailed report of what was NOT done. I even cc'd the "Gate Keeper of Sandia BMW." I am not sure what happened to my complaints but I waited a long time before I decided to post this. I actually forgot and was reminded when I received an email from Sandia BMW to bring my car in for scheduled repairs...."Huh, fat chance on that!!!" I actually drive to Denver, Colorado and take my car to Schomp BMW where I have not had any issues and when I did have a small one they jumped on it right away. I also let them know that I drive from Albuquerque to have them work on my vehicle. Yes I drive 5-6 hours out of state to have my vehicle worked on but I do not get ignored and they do an excellent job while treating me like they appreciate my business even though I did not purchase my car from their dealership. I was constantly reminded by Sandia BMW employees that I did not purchase my car from them so that justified my treatment in their minds. I kept reminding them that I purchased my car from "A BMW" dealership and that is all that should matter. The only reason they got 1 star is because I could not rate in the negative! More

horrid, horrid, horrible New Mexico has but one BMW dealersip, albeit in two (2) locations. The Albuquerque location is so horrible, I'd never buy another BMW (I own a couple New Mexico has but one BMW dealersip, albeit in two (2) locations. The Albuquerque location is so horrible, I'd never buy another BMW (I own a couple now) if I had to use the Albuquerque location. Service department is lousy - I took my 328 in for a simple brake replacement, found out only the sensor wire, with NO explanation of what was really the cause, and ended up with a replacement windshield. And the general manager loves to spam. More

BMW Convert I recently purchased a BMW. I've owned nearly every higher end sports or luxury sports car from Corvettes to Lexus. I've always liked the Lexus is350 I recently purchased a BMW. I've owned nearly every higher end sports or luxury sports car from Corvettes to Lexus. I've always liked the Lexus is350 as a sport luxury car. Before I decided to buy my BMW 335i I looked at Audi and a second Lexus is350 then I met Kurt Johnson at Sandia BMW. Kurt never pressured me. In fact he simply asked me to take him for a drive. I've never considered BMW because I've been told that servicing it would be scary. After ten minutes on the curvy roads going up to the tram in the Sandia foothills I knew I liked this car. Still Kurt didn't pressure me or discourage my fondness for the Lexus is350 but I instantly recognized the difference in overall performance. It was fun! It was responsive! It immediately moved to the top of my list. Back at Sandia BMW I was reluctant to not buy it immediately but Kurt encouraged me to think about it and maybe, take it out again at my convenience. I did. My wife liked the 335i and liked Kurt and the entire staff which is important to me. After more then a week, I decided to buy it. Kurt made the process quick and stress free and I appreciate that tremendously. I am enjoying my 335i so much and I highly recommend Sandia BMW, their entire team, and I hope you'll do the same and ask for Kurt. More

Awesome and wonderful Experience with Peter Stokes It was a wonderful experience with Peter Stokes. He is very good at explaining the things and very professional in doing his job. I would say he is th It was a wonderful experience with Peter Stokes. He is very good at explaining the things and very professional in doing his job. I would say he is the best salesman I have ever met. When you walk into Sandia BMW, ask for Peter Stokes More

Great, easy, professional Allen Burke was amazing. Very professional, found me exactly what I was looking for, Allen went above and beyond to work with my special circumstance Allen Burke was amazing. Very professional, found me exactly what I was looking for, Allen went above and beyond to work with my special circumstances, I hope he is still there when I go to buy my next vehicle. My car doesn't have 1 mark or scratch, great condition with low miles...I love it! More

Tony Vandyke Tony deserves a 10 star rating. He is an absolute professional from beginning to end from promptly calling me back, scheduling, setting me up with a c Tony deserves a 10 star rating. He is an absolute professional from beginning to end from promptly calling me back, scheduling, setting me up with a car, Tony is always friendly and will personally check vehicle himself as he did recently when my car was in for 30,000 mile service. Tires needed would take longer to get than my stay so Tony checked tires himself and assured me I could wait a couple of months till I return. I am super particular and am very fortunate in having Tony as advisor on first and second BMW both purchased from Sandia dealership starting in 2008. Every transaction with Tony has been beyond excellent. This is why I drive from El Paso to Albuquerque. More

AWESOME BMW DEALERSHIP!!!! We have purchased numerous BMWs throughout the past 20 years. Every time we walk into the dealership they make you feel at home. Every experience has We have purchased numerous BMWs throughout the past 20 years. Every time we walk into the dealership they make you feel at home. Every experience has been a warmth experience. Over our last 4 purchases we've been very fortunate to have an "AWESOME" salesman by the name of Rudy Lopez. In need of a new or used vehicle at Sandia BMW go see Rudy. Sales Managers Barry @ Fred are wonderful to work with when negotiating purchases. In addition, the Service Dept has always taken care of our service needs without any problems. Parts Dept has been great to work with as well. This is one of the "Best Dealerships" in the country. Bottom line: if you're in the market of a luxury vehicle GO SEE RUDY LOPEZ.....he'll take good care of you from start to finish & after the purchase! v/r, Miguel & Mary Baca, Albuquerque NM More

Helped us out in a Pinch! On a month long road trip from Canada, we experienced a big problem with the driver's window on our BMW, and as we had a couple of nights in Albuquerq On a month long road trip from Canada, we experienced a big problem with the driver's window on our BMW, and as we had a couple of nights in Albuquerque before moving on, stopped by Sandia upon arrival in town (early afternoon), to see if they could help us out. After describing the problem, the service department knew exactly what the problem was and had the part in stock. We left to find a hotel and drop off our luggage, then drove back to Sandia. They had their shuttle driver return us to the hotel, and called by 10:00 the next morning to say the car was ready, once again sending their shuttle to take us to the dealership. We were relieved to have the window operational again for the remainder of our vacation, and most pleased to find such friendly, professional and helpful staff at Sandia. We don't get service like that from our BMW dealer in Ottawa! More