Sands Chevrolet - Surprise

Oil change Jake was great. Took care of a recall before I received the notice in the mail. Fixed alignment while we waited. Great price and friendly. Jake was great. Took care of a recall before I received the notice in the mail. Fixed alignment while we waited. Great price and friendly. More

bunch of lying thiefs My name is Jadiel Rojas. I have purchased 2 vehicles from Sands. I have taken my )6 GMC in 3 times for the same problem- transmission issue. The first My name is Jadiel Rojas. I have purchased 2 vehicles from Sands. I have taken my )6 GMC in 3 times for the same problem- transmission issue. The first time they replaced, against my advice, the computer for the transmission. When that was not it, then they listened and replaced the gearbox as I had instructed. it was a mechanical issue, not electrical. Then they did a crappy job at installation and since I got the truck back, it has been giving me a code that comes and goes and it is shifting the 4x4 at will. Finally the code stays on so I took it back and they tried to tell me that it is something else not related- the encoder motor. The encoder motor is an integral part of the gear box so therefore it is under warranty but they were trying to charge me separately. They also caused leaks on my transmission due to crappy installation. Then they had no shame and since I bitched them out, they tried to act like they were doing me a favor by changing the encoder motor and not charging me for it. I must have stupid written on my forehead. And then the manager leaves me a message calling it 3 different concerns. Im in the market for a new $70,000 truck; guess who Im not buying it from. My son will get to keep my old truck so its not a trade in. I will just have to take it to a competitor GM dealer so they can fix the clusterf.... left to me by Sands under warranty and charge Sands for it. :-) More

Great service Henry Smith and the team worked to please us as a customer with professional and great service. Henry kept kept us informed every step of the way and Henry Smith and the team worked to please us as a customer with professional and great service. Henry kept kept us informed every step of the way and was a pleasure to work with. - More

Trouble shooting a rattle from the area of the dash. The service team worked on locating the rattle, which appeared to be coming from the dash. As it turned out, the source of the noise was from the cent The service team worked on locating the rattle, which appeared to be coming from the dash. As it turned out, the source of the noise was from the center panel on the passenger side. The service advisor and driver, who gave me a round trip ride to my house, were both very professional. More

Comfort & Ease Such a nice person to come across. Never pushes anything on me, just listens to what I need. Having a toddler with you when you're getting your car se Such a nice person to come across. Never pushes anything on me, just listens to what I need. Having a toddler with you when you're getting your car serviced is not so much fun per say, but when a guy like this comes along and is very attentive to you to make you and your child feel comfortable while we wait, nothing beats that. The drive I make from Phx to Surprise is well worth it. Thank you Jake, your awesome! So glad this place was recommended to us. More

Made it Right The staff were very helpful and patienthe when we were shopping around for a truck. That's why we ended up buying from Sands. All went well then the w The staff were very helpful and patienthe when we were shopping around for a truck. That's why we ended up buying from Sands. All went well then the warranty guy added items to our purchase that we did not authorize. He is no longer with the company but the Management of Sands made sure to make it right. They refunded the purchases and added extra. They were very responsive and earned our trust back. More

Very nice people and great service . Everyone was pleasant and took great care of my vehicle. Thank you ! I will recommend my family and friends. And I will continue to take my vehicle b Everyone was pleasant and took great care of my vehicle. Thank you ! I will recommend my family and friends. And I will continue to take my vehicle back as needed. More

Service on Corvette Jake is an outstanding service rep. He is a great asset to the service department and the dealership. He is very knowledgeable about my vehicle. Jake is an outstanding service rep. He is a great asset to the service department and the dealership. He is very knowledgeable about my vehicle. More

Top notch service I have taken all my vehicles to Sands Chevrolet every since they opened over 4 yrs ago. You hear a lot of horror stories about service dealerships but I have taken all my vehicles to Sands Chevrolet every since they opened over 4 yrs ago. You hear a lot of horror stories about service dealerships but I can honestly say that Jake and Sands Chevrolet has always treated me with respect. I highly recommend!! More

Enjoyable Purchase Event This purchase experience was like meeting old friends and family members. The Chevy Team always makes me feel at home in an atmosphere of pleasure to This purchase experience was like meeting old friends and family members. The Chevy Team always makes me feel at home in an atmosphere of pleasure to complete a purchase with no regrets and everyone enjoys the time together. The professionalism sets this Chevy Team apart from all the others that "Just Sell Cars". This team works with each customer as if they are working with a family member. This purchase gave a smile to everyone concerned, and we will continue to do all our automotive business with Sands Chevrolet of Surprise, Az. This buying experience is truly a great surprise. I cannot wait to purchase my next vehicle from the Chevy Team Family. More