Sands Chevrolet - Surprise - Service Center

I have been dealing with Sand's Chevrolet of Surprise since 2010 when I purchased a new 2010 Chevrolet Cobalt there. the service there has always been superb and I really appreciate the paople and servic since 2010 when I purchased a new 2010 Chevrolet Cobalt there. the service there has always been superb and I really appreciate the paople and service that I get there. More

I will NEVER bring my car back to this dealership. I brought my vehicle in at 5:00 on a Wednesday night because the cruise control went out and a light came on. I understood that they would not be able brought my vehicle in at 5:00 on a Wednesday night because the cruise control went out and a light came on. I understood that they would not be able to get the vehicle repaired one hour until close. I was hoping to get an idea of how long it would take so I could set that up. They had no one that could look at the vehicle. Why have hours of operation if you are not operating during those hours? Well I ended up leaving the vehicle with Jody. He was very nice and assured me they would call in the morning to give me an idea of what the problem was and how long until it would be fixed. I got a call back at 2:30 in the afternoon the next day! I would have NEVER left the vehicle if I knew it would take an entire day to get a call. I was upset with that, but Jody was very nice and got the vehicle fixed so I didn't worry to much. When I went to pick up the car he noticed the door handle was chipping and suggested I get that in before my warranty expired. He ordered the part and I made an appointment for the next week. He even called me that week to let me know the part was here and ready. Well Saturday morning I brought my vehicle in at my appointed time. He had told me to make a list of anything that needed fixed and we could get that done. Nothing major, just small items. Well the service department did warn me that it would be about 1- 1 1/2 hours to get it done. I said not a problem and I waited at the dealership. 2 1/2 hours later the gentleman came over and said he had bad news. The part was incorrect and they have done NONE of the work. I sat at the dealership for 2 1/2 hours only to be told they did absolutely nothing for my vehicle! I was furious! Not only did they quote me and over an hour off on the expected time but then they did nothing. The guy told me he was very sorry and would give me a card for a free oil change! What!?! A 9 dollar oil change. I laughed. I have never been so angry with a car dealership. They have NO customer service skills. I will NEVER recommend them to anyone I know. I am not going to waste my time with a dealership that doesn't value your time. I wasted 2 1/2 hours of my Saturday at Sands Chevrolet why they did NOTHING for my vehicle after I had an appointment and had confirmed the parts had come in. More

Absolutely hate this place. Every year or so I get tricked to come in by them mailing me coupons for an oil change or a brake job, and once you get there with a coupon that says "Synthetic oil change tricked to come in by them mailing me coupons for an oil change or a brake job, and once you get there with a coupon that says "Synthetic oil change 39.95" they tell you it's synthetic blend. I called them and asked the receptionist to speak to a general manager, who then proceeded to transfer me to a service scheduler person, and once I explained to him that I wanted to speak to a general manager, he then said he would transfer me to his secretary.. and then transferred me back to the same receptionist who initially picked up the phone...... and then I got transferred to the general manager's voice mail.. The manager called me back the next day regarding the coupon issue and explained that fitting an additional word such as "Synthetic-blend" would be impossible because there is not enough room for 5 more characters. More

jacob was the best service tech I have ever dealt with. went above and beyond to have repairs made in a timely fashion and kept me updated. while auto had to be kept overnight provided rental car at no exp went above and beyond to have repairs made in a timely fashion and kept me updated. while auto had to be kept overnight provided rental car at no expense to me. More

Came in for a coupon special oil change and car wash. Third visit and was completely satisfied with the service and the speed it took to complete the job. Cody was friendly, efficient and informative. Third visit and was completely satisfied with the service and the speed it took to complete the job. Cody was friendly, efficient and informative. More

I took my 2007 Yukon in for an oil change and tire rotation. I had never been to the Sands dealership before and finding their internet special prices decided to go. I was impressed by the facility rotation. I had never been to the Sands dealership before and finding their internet special prices decided to go. I was impressed by the facility when I drove up. I was greeted promply on the service drive and asked what I needed. I was not pressured to include additional services. My wait time was one hour which included my services plus a car wash. The waiting area was very plesant and the display of ventage chevys was intersting. I'll go there again. More

Bought our 2011 Chev Equinox at Sands Chev in Surprise AZ and have been treated with nothing but greatness from everyone there. I would highly recommend this dealer not only for sales but for service, I have and have been treated with nothing but greatness from everyone there. I would highly recommend this dealer not only for sales but for service, I have been thoroughly impressed with everyone! More

Richard Acord was very fair and kept me informed of the status of the vehicle I brought into be repaired. He showed professionalism, compassion, and very attentive to my needs in repairing the vehicle I status of the vehicle I brought into be repaired. He showed professionalism, compassion, and very attentive to my needs in repairing the vehicle I traded in for a new vehicle. I will highly reccomend to others Sands Chevrolet for service on their vehicles. More