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Sands Chrysler Jeep Dodge RAM

Quakertown, PA

4.6
1,010 Reviews
Part of the Sands Auto Group and serving our customers since 1926. For vehicle experience that's rooted in traditional family values, see us today!
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501 N West End Blvd

Quakertown, PA

18951

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Showing 1,010 reviews

November 14, 2013

I took my Jeep Liberty here for inspection, emissions and oil change. They proceeded to tell me my front and rear brake rotors where "severely rusted" and the brake pads worn out. That they could not re- More

by slbad
Price
Recommend Dealer
No
Employees Worked With
Do not remember the woman's name in service
Nov 27, 2013 -

Sands Chrysler Jeep Dodge RAM responded

We appreciate you choosing Sands Chrysler Jeep Dodge Ram for your service needs and we are sorry that you are unhappy with your experience. As you know we are concerned about your daughters safety as we have made numerous attempts to follow up with you, and we would like the opportunity to review your brakes with you in person. Each time you have denied our request to review them with you, we even went as far as offering to bring in the Pa State Inspection officer to mediate our decision to fail the vehicle for inspection due to your brake issue. We are certain if you could see them for yourself and understand the state inspection guidelines, you would understand why they do not pass state inspection and are unsafe. We are very concerned that another inspection station did not follow the State Inspection Guidelines and you and others are at risk if an emergency braking situation would occur as the vehicle may not stop in time causing a serious accident. We understand you are unhappy with the result of the inspection, but we informed you of a safety issue with your brakes based on the law and safety to you and others. Our Pa. Licensed State Inspection technician compared the condition of your brakes with the Pa state guidelines and we are confident we followed the state inspection laws properly by failing the brakes for Inspection. I understand you’d prefer not to replace your brakes for inspection and avoid the expense, however this is a safety issue that you should definitely take seriously, don’t wait another year to have them replaced.

October 24, 2013

My father bought a dodge full size truck in late winter. It Stated on the window sticker that it had air conditioning, and also stated it on the web site and in another place. About a month later he realize More

by BillBobBob
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The Owner of Qtown Sands Bros
June 13, 2013

I have purchased two vehicles from this dealership. Both purchases were without pressure or hassle. I felt that the dealership was doing everything they could to give me a fair deal. No bait and switch tact More

by MichaelFrancis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
May 20, 2013

Kept the bad taste for dealership that I had. Yes we had a tough situation to work with , but very unhelpful in even trying . We felt very un welcomed . I had to look on my phone for rebates and best optio More

by Bgal77
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bb
March 02, 2013

Overall awesome experience at Sands Bros. Had me out and in my vehicle in less time than it would take for an oil change. Very happy with my purchase, and would recommend this dealership to anyone looking More

by dogguc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
December 17, 2012

I have never had such a wonderful experience buying a car. From the moment I walked into the showroom I was treated like a "friend" and not a number. My sales Rep was Tom Abati (not sure of spelling of More

by mreaser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Abati, Dennis Frederick
October 21, 2012

Pricing and knowledge of vehicles, and understanding of what I was looking for will keep me coming back. I had a very non selling feeling during the entire process, they made me feel like it was all about More

by Donnaemrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom and Ken
October 01, 2012

Our experience at Sands was very good, mainly due to our salesman, Tom Abate. He was a real gentleman when my son and I stopped in on a whim to look at used cars. Tom really listened to what I was looking f More

by Paige N.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abate
September 12, 2012

My wife and I bought a used 1994 Mitsubishi Gallant from you in 1996. We still have it and it runs GREAT with 225,000 miles on it. We just bought a 2010 Mitsubishi Gallant from you on 9/9/12. We made th More

by morris.benfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Farley
September 08, 2012

Sales used "bait and switch" tactics to get me into the dealership. Then when they showed me higher price vehicles the did not honor their "guaranteed credit" advertisement. After complaining an More

by z7051371
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Marty Tripp
Sep 22, 2012 -

Sands Chrysler Jeep Dodge RAM responded

Rest Assured that we did not use any such technique. There was a little confusion due to our computer system being down. However, as advertised we were able to provide a written approval on the vehicle of interest. Since that time we have also gone the extra mile to make sure we could assist you with the purchase of that or another vehicle. If there are any questions or additional concerns please contact Matthew McMenamin at (215) 397-5661

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