Sandy Sansing BMW

The service provided by the service writers was quick and very thorough. The $1,000 price I had to pay for a battery replacement was ridiculous, but that was no fault of the service writers. very thorough. The $1,000 price I had to pay for a battery replacement was ridiculous, but that was no fault of the service writers. More

Sandy Sansing BMW in Pensacola has been, without exaggeration, the worst service experience I’ve had with any dealership, ever! I bought my BMW a little over a year ago and it has been a constant ba exaggeration, the worst service experience I’ve had with any dealership, ever! I bought my BMW a little over a year ago and it has been a constant battle with the service department. Yesterday I took off work to bring my 2021 BMW X3 in for a mandatory recall (starter). I was told—point blank—that they would not perform the recall unless I paid for a service first. The “service” they pushed was a brake fluid top-off for $149. I declined because it was unnecessary and I was there for a recall. What happened next is the part that destroyed my trust completely: I was told there was “no solution” for my recall unless I paid for service… but in the same breath I was told that if I did pay for service, the starter was in stock and they could do the recall. So the remedy exists—only if I spend money first? That is unacceptable. When I demanded my keys back, the advisor said she needed to speak to the service manager. Suddenly, after that conversation, they “found a way” to complete the recall without me paying for the extra service. So yes—there was a solution the entire time. Then they sent me an invoice totaling $3,139.85 for a laundry list of recommendations “under the sun.” And to make it even more absurd, the invoice didn’t even include the very brake fluid top-off they claimed was required for the recall in the first place. This doesn’t feel like customer service—it feels like a pressure-driven sales operation wearing a service department name tag. If you value your time, your money, and honest communication, I would avoid Sandy Sansing BMW service in Pensacola. I cannot wait to be done with this vehicle solely so I never have to deal with this department again. More

The service was timely. The wait in the office was enjoyable. After the service, I went to the body shop for an estimate to repair a 1/4 inch by 1-1/2 inch scratch on the The wait in the office was enjoyable. After the service, I went to the body shop for an estimate to repair a 1/4 inch by 1-1/2 inch scratch on the right rear of the car; it was $1,714.20. I heard the necessity to remove the bumper and tail light assembly. There has to be a more cost effective solution. More

Garrett at mini service was very pleasant, accomadating and knowledgeable. You have a good employee! and knowledgeable. You have a good employee! More

At 78 years old, I've had more than my share of onerous experiences at automobile dealerships. I have never enjoyed a better experience than we did at Sandy Sansing's BMW dealership. From the sales transac experiences at automobile dealerships. I have never enjoyed a better experience than we did at Sandy Sansing's BMW dealership. From the sales transaction with Lori, to the financing tedium with Brad, to the technical assistance from Robert, everyone, including passerby staff were friendly, professional and engaging. This is our 4th X5 and 6th BMW. We thoroughly enjoyed our transaction. More

Outstanding service and exceptional performance . They still owe me a keychain and had a nice coffee mug, but other than that exceptional service would highly recommend a friend of family.. bravo Zul They still owe me a keychain and had a nice coffee mug, but other than that exceptional service would highly recommend a friend of family.. bravo Zulu More

Our eighth BMW we bought six from Sandy The quality and engineering are second to none engineering are second to none More

Dealership is efficient and clean. Provides a comfortable atmosphere to wait. Communication is good and issues are well explained; people are kind. Provides a comfortable atmosphere to wait. Communication is good and issues are well explained; people are kind. More

I feel like the service department needs to review a customer’s warranty before they call them and tell them they owe money for services that are covered under the warranty. It happens almost every tim customer’s warranty before they call them and tell them they owe money for services that are covered under the warranty. It happens almost every time we have our car serviced there. More

We returned to Sandy Sansing after a previous outstanding car buying experience. Found the same professionalism and friendly customer service this time as well! car buying experience. Found the same professionalism and friendly customer service this time as well! More