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Sandy Sansing BMW

Pensacola, FL

4.0
167 Reviews

186 W Airport Blvd

Pensacola, FL

32505

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Showing 167 reviews

November 28, 2023

Everything was well communicated and timely. Luisa was an excellent representative. We are still in the process of learning the new technology and have been encouraged to revert as often as nece More

by herb_sawyer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luisa Hencker
Nov 28, 2023 -

Sandy Sansing BMW responded

We're delighted by your glowing 5-star review! Thank you for choosing Sandy Sansing and sharing your positive experience. We appreciate your support and look forward to exceeding your expectations again.

November 09, 2023

Cathy Haley is a great representative for this company. She ensures all the work you request is completed in a timely manner. More

by cing42003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Haley
Nov 13, 2023 -

Sandy Sansing BMW responded

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

November 07, 2023

My maintenance representative Tracy Patterson always makes my experience getting my car serviced stress free More

by ulyseesj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Patterson
Nov 07, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

November 03, 2023

Very professional, informative and I feel that they care about their customers. The service advisor Nicholas Kim is kind and honest. More

by vickie.carrier
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with field employees
Nov 07, 2023 -

Sandy Sansing BMW responded

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

October 16, 2023

Service is expensive, but good work. Prices for parts aren't too bad, but the labor is high. More

by frankbeville
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Oct 16, 2023 -

frankbeville responded

Overall it been a good experience with Sandy San BMW

October 04, 2023

I found a car on car. com, made an appt. I went in to buy the car cash and the "saleswoman" told me that they will not make money unless I finance the car. Three hours late More

by ccephas6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lauren Boston
Oct 16, 2023 -

Sandy Sansing BMW responded

We thank you for shopping with us and had we been able to accept your offer we would have been glad to have your business. We will be forwarding your review to management and wish you the best in your vehicle shopping.

September 14, 2023

This is a good dealership. The service department was quick and professional with my vehicle and answered all of my questions. I highly recommend this place. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Haley
Sep 18, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

September 13, 2023

Poor service. Estimate provided was faulty. The service department was extremely difficult to contact. They never returned any of the voicemail messages I left. More

by mdannheisser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catht
August 30, 2023

Service department did a good job fixing my mini and they were very courteous when taking time to explain the issues with my mini More

by rlbrown5519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Sep 05, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

August 30, 2023

Please review paperwork we bought a used car process took over 5 hours. The finance person who longer works there lied to us. We live out of state and we’re told that they needed to collect Florida tax on th More

by Would not buy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lauren Boston
Sep 05, 2023 -

Sandy Sansing BMW responded

Hello, we are disappointed to see your low star rating. We have no way of looking your deal up in the system as your name is not mentioned in this review. Please contact our customer service department so we can get more details about your experience.

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