Sandy Sansing Chrysler Dodge Jeep Ram of Foley

I love the folks at this dealership! Every salesman I've ever spoken to has been very courteous and fair, no high pressure sales. The service department was very helpful in diagnosing a p Every salesman I've ever spoken to has been very courteous and fair, no high pressure sales. The service department was very helpful in diagnosing a problem that had been plaguing my '09 Chrysler since I received a sloppy oil change from a different service station near by. Highly recommend these fine folks. More

Poor service and attitudes Purchased 2016 Ram diesel truck new. Had good service and experience with truck for the first 3 months. The truck has been back on numerous occasions Purchased 2016 Ram diesel truck new. Had good service and experience with truck for the first 3 months. The truck has been back on numerous occasions since with same complaints of trans slipping, very poor mileage and engine noise with no reasonable explanation ever other than "it's within specs". Make same trips,with truck. Used 50 gallon of fuel in beginning and now used 80+ gallons. Service department calls you liar at door as you arrive and when you comment on the items that sales told when you bought the truck, they just laugh. I owned the biggest independent auto center in Ohio and was an engineer for 25 years. I know that they are wrong and the liars. They act like I'm stupid. Terrible service dept and customer service. More

sorry xxx service dept. I walked in to turn my keys in to have car serviced service tech. tells me he usually does do this and I am on the phone right now the phone was lying I walked in to turn my keys in to have car serviced service tech. tells me he usually does do this and I am on the phone right now the phone was lying on the desk try to tell him whats wrong with car he picks up phone and walks out the door his name is More

Vehicle purchase My sales man Mr Paul Walker was excellent and f&i person was really nice also and I know selling to someone in the business is not easy and Mr Walker My sales man Mr Paul Walker was excellent and f&i person was really nice also and I know selling to someone in the business is not easy and Mr Walker respected that as for the GM he has NO people skills and does not know how to talk to customers and should be keep far from customer inter action. As far as the glare you gave as I was leaving behind your glass sales desk and couldn't even come and congratulate me on my purchase just because we had words on pricing won't work with me and as far as I'm concerned I will not refer people because of that which is to bad for the outstanding job Mr Walker and F&I did you ruined it sir negative stars as far as I'm concerned and I did not get a survey which I expected after the way you treated me!!!!! I do love the jeep though!!! Johnny Ramsey Retired Navy Chief!! More

Told us they would fix but then refuses These people are xxxx...they aren't interested in helping their community....we own a wrangler that was ordered through therm and the jeep top paint i These people are xxxx...they aren't interested in helping their community....we own a wrangler that was ordered through therm and the jeep top paint is bubbling...they refuse to fix this.....they are cowards and they know it...is what it is but wouldn't buy anything their ever again....Chuck Steven's honors their prosaic as a dealer and are a much better family oriented dealer More

Standard Setter When it comes to sales, F & I , service this dealership sets the bar for other dealerships to follow. Holly , Frenchy go out of their way to ensure y When it comes to sales, F & I , service this dealership sets the bar for other dealerships to follow. Holly , Frenchy go out of their way to ensure your satisfied and the sale is complete. Our family has purchased 4 vehicles from this dealership and recommend you give Holly the opportunity to earn your business. They recognize USAA pricing and will match that price. Again I encourage you to see this dealership you won't regret it. More

Bad Experience from sales staff Went to Gulf Chrysler to look at a truck that I had found online. Called and got a salesmen who confirmed the truck was still on the lot and sent me p Went to Gulf Chrysler to look at a truck that I had found online. Called and got a salesmen who confirmed the truck was still on the lot and sent me pictures. Agreed to head to the dealership the next day and that I would give a heads up before I head out there. Get to the dealership and the salesmen I originally was working with had a customer so I was pushed off to someone else, that's okay. Checked out the truck and took it for a drive. Found a few minor things wrong that I would want taken care of but nothing crazy. The salesmen was not very knowledgeable. Went back inside and gave my information for my trade and was told they'll get me some numbers. This is when Paul Bishop came over to me with the numbers for the deal. I was dealing with Paul Bishop for under a minute before he turned extremely disrespectful to me. He presents numbers to me, I tell him it won't work, and he breaks into some story about how he is going to help me. I try to stop him and he overrides me and tells me not to interrupt him. When this happens I immediately turn to leave the dealership except I can't because they have the key to my trade. So I turn around, slightly annoyed, and tell him to give me my key. He begins to yell at me that he won't be talked to that way and that I can take my business somewhere. Very unprofessional and does not care about customers at all. Makes this dealership look very bad. More

Bad customer service I called the dealership for a price on a new Durango said they would call me back they never called so I called back ask for the sales manager he or s I called the dealership for a price on a new Durango said they would call me back they never called so I called back ask for the sales manager he or she was really busy but they can call me back taking business somewhere else More

Poor service We bought a used Dodge truck we closed deal on Monday and were told it would be ready for pick up on tues morning tuesday afternoon rolls arond and We bought a used Dodge truck we closed deal on Monday and were told it would be ready for pick up on tues morning tuesday afternoon rolls arond and still not ready the truck was filthy and two tires were low we were told this would be taken care of yet another lie 42000 gor a truck it better be perfect More

Serious lack of professionalism Currently sitting in service department still waiting. Bought truck on Monday evening. Was told to make appointment to have new key fob and car detail Currently sitting in service department still waiting. Bought truck on Monday evening. Was told to make appointment to have new key fob and car detailed later in week. Made appointment for 10am Saturday. Arrived at 9:50. Truck was not taken back until 11:20 with 2-3 other customers who just drove in placed ahead of me. What's point of having an appointment. Was given excuse that "only 2 technicians working today". Wasn't until I requested comment card for complaint that something actually happened. Seems like no communication between departments as service department didn't even know truck also supposed to be detailed. Also noted truck listing worded wrong when arrived to look at truck on Monday. Seller cmoments listed truck as "Big Horn package, all power interior". When I showed salesman, he tried to blame on Autotrader as listed by VIN number. I highly doubt Autotrader wrote the seller comments. Test drive and sell not pressured but definitely rushed. Luckily still liked the truck and was able to negotiate somewhat fair deal. Would not recommend to drive from out of town for dealership. More