Sansone Mazda

This has been the worst experience I had with a service department. I brought my vehicle in after noticing all of the warning lights were on. After checking out the vehicle, Zani, the service advisor, inf department. I brought my vehicle in after noticing all of the warning lights were on. After checking out the vehicle, Zani, the service advisor, informed us that it’s an electrical issue and that they would need to hold on to the car for roughly a week. He told us he had no more loaners available and that he will reserve one for us on Monday ( four days later). He gave us the option to leave the car, but we would have to pay for our own Uber back to Bloomfield or come back on Monday when he has the loaner. We decided to go with the second option. I arrange my working schedule for Monday around getting the loaner. Before I left the house, I called to make sure the loaner was available, but to my surprise, the lady in charge of loaners had no clue what I was talking about and informed us that Zani was out on sick leave. I demanded to speak with a manager, but I was told none of the managers were there. I asked when a loaner would be available and was instructed to leave my name and my number, and someone would reach to me as soon as a loaner becomes available. Yesterday, five days later, after not getting a phone call nor any updates, I decided to give them a callback. After a back and forth with a service advisor, I was told that they would reserve a loaner for Saturday. This morning, I called in before heading down to the service department, and once again, no one had any clue regarding my loaner. We have two kids and are not comfortable having them in the car with those lights on. We drive roughly 30 minutes to the Sansone service department because I always like to service my car at the same dealership I purchased it from. You would think the service department would appreciate a customer that drives pass 4 other Mazda service departments to come to them to get their car service. Sansone Mazda does not respect its customer's time, nor do they appreciate loyal customers. Take your car to another dealer. More

Rosie is awesome! I have gone to Sansone twice for service on my MX5. Both times were great. I gotta give a special shout out to Rosie though... she’s something special I have gone to Sansone twice for service on my MX5. Both times were great. I gotta give a special shout out to Rosie though... she’s something special. She was able to squeeze my vehicle in, although my appointment wasn’t until the next day. It made things super convenient. She just made me feel like the dealership at a whole really valued me as a customer, even though I didn’t buy my vehicle there. What it succeeded in doing though is making sure that my next vehicle will be purchased from Sansone! Thanks, Rosie. Oh, and one of the folks there really gotta show you how to drive stick! More

Crooks and Liars Took car in for 60,000 mile service. Right after I dropped it off, I got phone calls, texts and emails that my car needed an IMMEDIATE $2000.00 worth Took car in for 60,000 mile service. Right after I dropped it off, I got phone calls, texts and emails that my car needed an IMMEDIATE $2000.00 worth of repairs which now the law says the dealership has to let the customer have the right to decline. (example: back brakes hitting metal against metal. I took my car to a local mechanic afterwards and he said I had a year left on my rear brake pads). This was on top of the $744.00 I paid for an oil change, new front wipers (back wiper extra), rotate tires (which were not properly inflated) adding washer fluid and adding some other BS fluid. That's all they did under the guise of the big deal $60,000 mile check up. When I picked up the car there was an awful chemical stench in the cabin which I can't get rid of. Sansone Mazda will not own up to this. More

Buying Experience I have been going to Sansone for quite some time now. The very first car I ever owned was from there. I really liked the new Mazda 3 hatch and was ada I have been going to Sansone for quite some time now. The very first car I ever owned was from there. I really liked the new Mazda 3 hatch and was adamant about owning one. So I went to Sansone Mazda. And from the moment I walked through the door, Jennifer took care of me. She worked tirelessly to get me a deal that I can afford (being a recent college grad with loads of student loan debt, my budget isn’t much). But she was able to make it happen, she knew how much I liked the car and she really wanted me to have it. Jennifer is the best associate I’ve ever had the pleasure of dealing with and I highly recommend that you seek her out if you are thinking about buying/leasing another car. I am now a very happy owner of a red 2019 Mazda 3 AWD Hatch. Thanks Jenn! More

Rosie Ramirez Outstanding Service Her greeting was warm and welcoming from start to finish. She checked to make sure we were comfortable while our car was being serviced. Jeff Imparato Her greeting was warm and welcoming from start to finish. She checked to make sure we were comfortable while our car was being serviced. Jeff Imparato, the service Tech, took the time to test drive the vehicle with me to make sure that it performed perfectly and to my satisfaction! Most reassuring!! What bright Stars at Sansone Mazda! More

Sale of New Car My son was looking for a new Mazda Car for him.Me and my family went to various Mazda dealers ,but finally we selected Sansone Mazda Automall dealers My son was looking for a new Mazda Car for him.Me and my family went to various Mazda dealers ,but finally we selected Sansone Mazda Automall dealers ,Avenel,New Jersy.The sales person Bernadette Rodriguez was very helpful and she gave us good price for our Mazda 3 Grand Touring car after rebates.The Sales Manager Ricardo Dossantoes also helped us in the deal. I recommend Sansone Mazda for purchase of New and Used cars for family and friends. More

Excellent service Traded in my Hyundai Santa Fe for a Mazda CX-5. Got a fair trade in value and was able to lower my monthly payments! Couldn't be happier with the trad Traded in my Hyundai Santa Fe for a Mazda CX-5. Got a fair trade in value and was able to lower my monthly payments! Couldn't be happier with the trade!! More

Bought Cx-9 touring with premium package Donald helped us with this deal. he demonstrated the vehicle features real time which was extremely helpful. The entire process took less than 3 hours Donald helped us with this deal. he demonstrated the vehicle features real time which was extremely helpful. The entire process took less than 3 hours. Extremely friendly staff. Highly recommend this dealership. More