Santa Fe Volvo

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Santa Fe Volvo:
My husband and I negotiated a deal to purchase a used car (of course, they had someone who just happened to call while we were on the lot who wanted to purchase the very car--sight unseen, no less--we were looking at). We wanted to use our debit card, so they asked if they could make sure the amount would run on our card, and when the salesman (Steve Garvey, crook extraordinaire) returned, he had already charged the amount to our card. Then when we said they had no right to charge the card, Steve Garvey made the excuse that he wasn't in charge of finance. We promptly demanded they refund the amount and left, knowing that they were liars and only after quick money and never intended to service a proper sale or treat us as customers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Santa Fe Volvo:
The sales team was very off-putting at this dealdership - they are poorly dressed, too casual with each other, and were not well spoken. Our salesman kept repeating that "What do I need to do, to get you in this car today" - ugh! The lot was overcrowded, they had to move 2 cars, to bring forward that one Volvo SUV available. The sales room was disorganized, with dirty, mis-matched furniture that I wasn't sure I wanted to sit on. I could not leave this dealership fast enough. There is no way I would spend $40,000 at a place that doesn't reflect that value in it's customers and building.

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