Santa Monica Ford Lincoln

Worst Ford dealer I have ever been to. I am originally from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the part from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the parts department. The guy who answered the phone was extremely rude to me. He kept cutting me off, and talking over me, not allowing me to speak. His tone was very demeaning and kept raising his voice. When I finally got a word in, I explained that I also need a price for a discount that I wanted to apply. That made him more angry and said I needed to speak with the service department for that. No problem, I said, please connect me to that department. When connected to service, the employees there said they were unable to look up the discount for me, and only the service manager can help with that. They said they will connect me to the service manager. I tried for two days straight to get a hold of the service manager for help. After getting the run-around from the receptionist (Oh mam, I'm sorry, he's in a meeting. Oh I'm sorry, he's with a customer. Oh I'm sorry, he's out to lunch), being sent to voice mail repeatedly (and yes, I left multiple messages that were ignored), and just out right ignored, I made a trip personally to the dealer to get a quote. I FINALLY see the service manager, and he could care less that I'm there, or that I have been trying for 2 days to get a quote on tires. He gives me incorrect information on tires. He keeps giving me the full retail value rather than the discount price. When I bring the error up, he insists it is correct. It is not. He says he will put the quote information in my file so I have it when I return to buy tires. Then, while I am still sitting in the office with him, he starts doing other paperwork and ignoring me. Oh, I guess you are done with me then?? How rude!! I thank him for his time and walk out of his office. Then realizing he didn't take down ANY of my info to enter my quote info into my file, I return and say, "you don't have my info. Should you take it down so you can enter it in?" He looks extremely uninterested and takes down my phone number. I say, "How about my name? Wouldn't that be helpful info?" He takes my first, not my last name. Then he slings the piece of paper with my info onto a pile of papers that he will never look at again. I have never been so poorly treated at a dealer, and will not be returning there (obviously). I highly recommend avoiding them! More

This dealer is a joke, sales was very mean, tricked customer with 3x more interest rate, then hang your phone and treated you like dirt, yeh so you don't like customer, no problem, there are tons of ot customer with 3x more interest rate, then hang your phone and treated you like dirt, yeh so you don't like customer, no problem, there are tons of others cheaper and a lot nicer ford dealer, stay away with this one, deal is bad as well More

Thank you to the whole staff at Santa Monica Ford, You guys ROCK!!! I love my new CMax and my wife loves her new Fusion hybrid. Keep up the good work and YES!! we will be back very soon for our sons new c guys ROCK!!! I love my new CMax and my wife loves her new Fusion hybrid. Keep up the good work and YES!! we will be back very soon for our sons new car too. Thank you again for such a great experience, Mark More

Purchased new Ford C-Max Energi from this dealership . Found them because they were participating in the Costco Auto program. However, not every dealership in the program allowed the C-Max into the progr Found them because they were participating in the Costco Auto program. However, not every dealership in the program allowed the C-Max into the program - in other words, those dealerships did not want to guarantee low cost pricing. But this dealership did and they were wonderful to deal with. Never felt pressured to purchase more product than we wanted at any time during the entire 2 hours we were there to pick up the car and do the paperwork. They also quoted me right over the phone the price of the car. Another dealership would not do that and made me go to the dealership just to get the price so they could hard sell me once I got there. Santa Monica Ford was a real pleasure to deal with. I would definitely recommend them to others. Unfortunately I live in Chatsworth and will not be taking my car there for service. More

I needed a new car and decided to shop around, as usual most dealers are friendly to a point but its that creepy I really just want as much money as I can get from you and then I want you off my lot friend most dealers are friendly to a point but its that creepy I really just want as much money as I can get from you and then I want you off my lot friendship. That wasn't the case when I worked with Frank, he made me feel right at home and I never felt any pressure at all. He answered every question I had and worked with me to find the car I wanted in a range I was comfortable spending. If you have ever been to enough car dealers you know that feeling you get when a salesmen walks up to you and your gut reaction is this guy is going to take advantage of me, its the opposite with Frank, the man makes it his personal goal to make sure you walk away happy. Frank Cook is the guy you should look for when you walk into their dealership. More

Santa Monica Ford Service is a disasterous place for service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or malfunction before bringing in the auto, there likely will be after departure. I took my auto to this location for repair of the electrical system and for a new battery. When I arrived home after completion, the battery was almost dead and a one inch by one half inch hole and a one inch length of yellow discoloration had been created in the carpet directly beneath the parking brake. Additionally, a streak had been created across my newly upholstered vinyl front seat. When I took the auto back, they reported that they had installed a defective battery. When I called attention to the large hole in the carpet, the service manager claimed it had been created over a long period of time and that I had not noticed it. He refused responsibility for its having been placed during the recent service. His statement is absurd, since I had been operating the vehicle for years and had examined the area during the day before bringing it in and had not seen noticeable damage at that clearly visible location. When I went to leave after their defective battery had been replaced, I found that the rear view mirror was no longer attached to the windshied. Service personnel at this location are not competent at making repairs and additionally do not use care to avoid damaging customers' vehicles left with them. In my experience if a person takes their auto to Santa Monica Ford for repair, they are likely to experience poor repair work and damage to their vehicle that management will not admit responsibility for. To further illustrate the dangerous ineptness of repairmen at Santa Monica Ford, several days after the above service I discovered that the electrician had replaced the positive red battery cable with a black one and had replaced the negative black battery cable with one that was red. More

I turned to Santa Monica Ford when I was in the market for a new truck. I found this dealership through the Internet, and I was extremely happy with my choice. I was used to traditional dealer tactics, an for a new truck. I found this dealership through the Internet, and I was extremely happy with my choice. I was used to traditional dealer tactics, and I was very concerned with the idea that they might "pull a fast one" after I drove 200 miles to buy a truck. This was not the case, and it turned out to be the best car buying experience I have had. I will definitely look to this dealership first when I am looking to purchase my next vehicle. More

I left several messages for Bob Cain which went unreturned for over a week. After numerious attempts, I tried him again on a Monday morning, explaining to the receptionist that I was trying to rea unreturned for over a week. After numerious attempts, I tried him again on a Monday morning, explaining to the receptionist that I was trying to reach Bob and had left messages. She transferred me to him yet again to his voicemail, except that the greeting was now changed to say that he's out of the office. I called back and informed the receptionist that Bob is out and she said "I know" so I asked if there's a back-up person and she said "no". Overall a non-responsive dealership, with bad customer service. Would NOT recommend doing any business with them. More

I put a request for a New Fiesta at your dealership and I put a request for a New Fiesta at your dealership and the other Ford dealership down the street from you and you were the only ones that responde I put a request for a New Fiesta at your dealership and the other Ford dealership down the street from you and you were the only ones that responded to my request and was actually interested in helping me with my new car purchase. Thank you everyone for being so nice and easy to work with. More

What can I say, it was the best purchasing experience I have ever had. From my past experiences in purchasing other vehicles at other dealers I was not looking forward to stepping back into a dealership bu have ever had. From my past experiences in purchasing other vehicles at other dealers I was not looking forward to stepping back into a dealership but you guys have proved me wrong, so thank you sooooo much for handling everything in such a professional and timely matter and oh yea, I love, love, love my new Ford Fusion Hybrid. So thank you again and if you guys ever want to leave the car business and come manage one of my companies then let me know. Thank again guys More