Santa Monica Maserati Alfa Romeo - Service Center
Santa Monica, CA
719 Reviews of Santa Monica Maserati Alfa Romeo - Service Center
Perfect experience The appointment was quick and painless plus the staff seemed to really like the cars they service so it made the experience that much nicer. The appointment was quick and painless plus the staff seemed to really like the cars they service so it made the experience that much nicer. More
Service at Santa Monica Fiat is Fantastic! Rodney and his team always take care of me when I go in for service. My engine light went on this week, so I pulled into the service station with no a Rodney and his team always take care of me when I go in for service. My engine light went on this week, so I pulled into the service station with no appointment. They were all still their friendly, helpful selves and were able to assess the problem and fix it quickly that I still arrived at work on time. They are the best! More
The service is always done promptly and right the first time The agency is professionally run, the service personnel are highly experienced and extremely honest in their assessments and straightforward in their The agency is professionally run, the service personnel are highly experienced and extremely honest in their assessments and straightforward in their communication. They know Fiats completely, and a been able to answer all of my questions including ones that other agencies did not have the answer to. If they don’t know the answer they will get it for you, I have been very satisfied not only with the quality of the service but also with the communication. I highly recommend this agency based upon several years of experience with it. My other car is a Lexus and that is the standard of service competence that I have come to expect. This agency more than meets my expectations in that regard. The prices are extremely reasonable. With a Fiat it is important that experienced competent people who know the car do the service. That is exactly what you will get at this agency. More
Thank you, Santa Monica/Fiat!! This has been my third or fourth time for service at Santa Monica/Fiat, and each time, the staff has been extremely friendly and helpful. I had actual This has been my third or fourth time for service at Santa Monica/Fiat, and each time, the staff has been extremely friendly and helpful. I had actually purchased my Fiat downtown/LA and live on the westside, so servicing here has been really convenient. I had initially traveled to the Southbay Fiat for service, but found Santa Monica to be a bit more convenient for me, and a lot faster of service too. I am usually always able to schedule my appointments at the time most convenient for me, and am always in and out fairly quickly. Each of my visits have been only for oil changes so far, but Rodney has been always so consistently awesome at helping me. They courtesy call always if I am dropping off my car and everything is usually finished within the time frame they expect. They continue to go out of their way to notice anything that might be issue for the car and I love this. My Fiat is an awesome little car, and this service center makes owning a Fiat all the more fun! THANK YOU!!! More
I have called over 4 times in the past month and left messages on various voicemails. Never, not once, even when I had an actual emergency did anyone EVER call me back. Then to schedule an appointment messages on various voicemails. Never, not once, even when I had an actual emergency did anyone EVER call me back. Then to schedule an appointment it took numerous calls and was still not able to get in, so I just drove there. Had to get a message to the service department about my car they already had and even dealer operator was never able to get to them, even after numerous attempts. To fix this: 1. Return calls - even if it's at the end of the day. 2. Get more people and train them on good customer service. It's Santa Monica, I don't pay to talk to a machine that never gets anything accomplisehd... better service at Downtown and Glendale... I think it may even be worth the drive. 3. Don't tell me to go to the other dealership down the street to service my car -- means you don't even have faith in yourself. 4. Too much work load then open on Saturdays and Sunday. I understand space in SM is limited, but More
There are 3 Fiat studios in the US that rock, Benson, Austin and Santa Monica and the reason why is that they care, customer service is their nunber one priority :-) Austin and Santa Monica and the reason why is that they care, customer service is their nunber one priority :-) More
Excellent service, efficient ,friendly and I will come there for all my car needs, Rodney is an excellent associate he greed me with such friendliness and made sure to keep me updated on my car since the there for all my car needs, Rodney is an excellent associate he greed me with such friendliness and made sure to keep me updated on my car since the beginning to the end and I am really please with their precise cosmetic work that was done to my fiat. More
The friendlest staff of any dealership I have had dealings with. Awesome experience and would highly recommend them! They have been nothing but exceptional in all aspects! dealings with. Awesome experience and would highly recommend them! They have been nothing but exceptional in all aspects! More
I needed to have the transmission in my beloved Fiat replaced due to an accident. When I called to find out the progress on the repair Rodney kept me informed as to what was going on and when he though replaced due to an accident. When I called to find out the progress on the repair Rodney kept me informed as to what was going on and when he thought I'd get my car back. Rodney and the Gang in service did a remarkably fast and efficient job in getting my car repaired and back on the road. I could find closer Fiat repair shops to where I live but my preference is to always have my Fiat's (I own two) serviced at Fiat of Santa Monica by the guys in back. More