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156 Reviews of Sarasota Ford - Service Center
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May 30, 2019
Friendly Customer Greeting I was driving by and decided to stop in to maybe sell my Jeep Wrangler and I was professionally greeted by Darek V He had my Jeep appraised and we cou I was driving by and decided to stop in to maybe sell my Jeep Wrangler and I was professionally greeted by Darek V He had my Jeep appraised and we couldn't come to terms now so I decided to keep it a few more Months. However I will come back when I'm ready and ask for Darek and in the mean time i will recommend Sarasota Ford to all of my friends. Ed in Sarasota More
by edsarasota1
Employees Worked With
Robyn Jorgensen, Ralph Ramirez
March 29, 2019
Car breakdown on vacation Our 2011 Ford overheated on Siesta Key. It was towed to Sarasota Ford on Monday. I explained to John Weschler in the Service Dept. that we had to Our 2011 Ford overheated on Siesta Key. It was towed to Sarasota Ford on Monday. I explained to John Weschler in the Service Dept. that we had to have the car ready to go by Friday at the latest so we could return home. He worked quickly to diagnose the problem. It was big unfortunately. He worked closely with the mechanic and returned the car on Thursday one day ahead of schedule. JW answered my questions and was courteous at all times. Thanks again JW. More
by Rumzrich
Employees Worked With
JW
March 23, 2019
WOW!!!!! This place has been magnificent and never lets me down! Thank you Quick Lane and Thomas for getting me in and out as quick as you do! Even when you’re This place has been magnificent and never lets me down! Thank you Quick Lane and Thomas for getting me in and out as quick as you do! Even when you’re busy, you never disappoint! More
by F150Thor
Employees Worked With
Thomas Sirmons
March 23, 2019
Great Service Thank you Thomas Sirmons for squeezing me in so I could get out of town! Thank you for noticing the brakes needed attention and getting it done so qui Thank you Thomas Sirmons for squeezing me in so I could get out of town! Thank you for noticing the brakes needed attention and getting it done so quickly! More
by NatureBoy7
Employees Worked With
Thomas Sirmons
February 22, 2019
AWFUL SERVICE EXPERIENCE!! BRAND NEW TRUCK and we discovered a major water leak! It has been in service for 10 days and no one will return calls to update us on the prognosis. F BRAND NEW TRUCK and we discovered a major water leak! It has been in service for 10 days and no one will return calls to update us on the prognosis. Finally reached someone today after 12 calls in one day and they told us the advisor had been fired and they have no idea what is going on with our truck or what has been done to it! Absolutely unacceptable! Sarasota Ford, your staffing issues are not our problem and how unprofessional of your staff to try to excuse the lack of follow through and follow-up by telling us they fired the advisor! This experience has completely robbed us of the joy of buying the vehicle we have been working towards buying for a couple of years now. Furthermore, if the truck has sat outside in the rain, I have no doubt there is new water in it, which means it has been sitting outside with wet carpets, in the heat, probably mildewing and molding by now since there was already a mildew smell in it when we dropped it off. I will be taking this to the news and every social media outlet to inform the community of your business practices! UPDATE: Drove down to the dealership today to find someone in person. Finally spoke with the Service Manager who apologized for the terrible customer service and is assuring us he will make it right and personally evaluate our truck and get us answers. He assured us we will hear from him Monday. I will edit this post if the follow through happens and they address and fix the problem as well as replace the entire carpeting in the truck as offered and promised. I am holding off on the social media blasts for now. More
by SL8470
Employees Worked With
Service
February 18, 2019
Terrible service Had an oil change and general checkup. Discovered the next day that they had filled my tires to 50psi. Should be 32 psi. When I called to complai Had an oil change and general checkup. Discovered the next day that they had filled my tires to 50psi. Should be 32 psi. When I called to complain the adviser said he would look into this and get back to me. Never received a follow up call. Also got a call about the service and told the lady what had happened. She indicated that this would be passed on to the correct people and he should get a follow up call. Never received any call from the dealership. Now taking my car to a different dealer More
by Eddystbg
Employees Worked With
Service
January 19, 2019
Very customer service oriented Service tech Advisor: Brad Blacquiere was very helpful and courteous. He actually helped me figure out that the problem was just in the position of li Service tech Advisor: Brad Blacquiere was very helpful and courteous. He actually helped me figure out that the problem was just in the position of light switch and therefore did not require maintenance. Thanks Brad. You’re the best. More
by happy car owner
Employees Worked With
Brad Baacquiere
December 05, 2018
LIES and CHEATS I took my car in with the engine light on. I said it seemed to run rough, so maybe a spark plug was out. The service adviser read the engine codes usi I took my car in with the engine light on. I said it seemed to run rough, so maybe a spark plug was out. The service adviser read the engine codes using an OBD tool and told me they should replace the spark plugs (about $250) and do a full fluids flush and replace (about $800). He warned me that this MAY not resolve the engine light. I said fine. When I went to pick up the car the engine light was still on. I pulled around and went in to ask why. He told me that the plugs and fluids were just scheduled maintenance based on my mileage, and that they were UNRELATED to the engine light. He then shared with me that the engine light was due to a fuel rail malfunction, and if (!) I wanted that fixed they'd have to do more diagnostics. xxx DID I BRING IT THERE FOR IN THE FIRST PLACE??? I"ll never, ever, ever, bring my vehicle there, and will never advise anyone to take their car there. CROOKS. More
by EllardDouglas
Employees Worked With
Tom Sermons
December 03, 2018
Dealing with a recall Had a seatbelt recall on my 150, During the time my truck was there it suffered an accident.., resulting in a scratch...J.W contacted me took %100 acc Had a seatbelt recall on my 150, During the time my truck was there it suffered an accident.., resulting in a scratch...J.W contacted me took %100 accountability gave us a nice loaner with no restrictions, and did an amazing job with the recall and repair..In life things are going to happen... It’s how we deal with them when they occur..These folks responded and made sure that I was satisfied... Thank you J.W for your professionalism.. More
by Dallas Rydberg
Employees Worked With
J.W
October 31, 2018
GREAT SERVICE The service team at Sarasota Ford does a fantastic job of taking care of my vehicles. Brandon Reichert leads a great team of technicians! Kenny Batema The service team at Sarasota Ford does a fantastic job of taking care of my vehicles. Brandon Reichert leads a great team of technicians! Kenny Bateman and Bill Godfrey are great leaders of the service department!! More
by thomas.sirmons
Employees Worked With
Brandon Reichert
