Sarasota Ford - Service Center

Have brought my car in for regular checkups and this past time to ensure my car was ready for a long trip. Always feel confident this service crew has done a top notch job when working on my automobile. Ha time to ensure my car was ready for a long trip. Always feel confident this service crew has done a top notch job when working on my automobile. Have seldom been so happy with a service group. More

Very friendly staff, even though they were busy, Amanda went out of her way to help explain my bill and did not rush. very professional group. I have been getting my car serviced there for 2 years and will went out of her way to help explain my bill and did not rush. very professional group. I have been getting my car serviced there for 2 years and will continue to do so. Bill (manager) was also very pleasant, and even though the bill was correct, they gave me a coupon toward my next oil change...above and beyond! More

I have a convertible that the top began to fray over the drivers door and pointed it out to the service writer and he said the convertible top was NOT covered under the factory warranty. A few days later I drivers door and pointed it out to the service writer and he said the convertible top was NOT covered under the factory warranty. A few days later I was at Autoway Ford picking up some parts and one of the salesman asked me if I knew my top was frayed and I said yes but Sarasota Ford told me it's not covered under my warranty. They took a few pictures of my top, sent it in and 3 days later I rec'd a call that it was approved and to tell them where to ship the new top to be installed. A month later my air conditioning wasn't working properly and I brought it to Sarasota Ford and it was diagnosed as needing a new evaporater core, and it was covered under warranty (over $1200) and when I went to pick it up after the new core was installed II noticed I had wires hanging loose under my dash (the entire dash had to come out to put the new core in). When I brought it to the attention of the service writer, the same service writer that told me my conv top wasn't covered, he said it must be some after market items I had installed and they are NOT responsible for putting those wires back together. I feel if a mechanic takes something apart whether it is stock or after market, he should put it all back together if he takes any pride in his work at all. I had to go to the shop that installed the aftermarket lights and it took them less than 10 minutes to reconnect what Sarasota Ford had taken apart. Needless to say, Sarasota Ford will not see me again for any reason More

I own a 2012 Ford Escape. I went to ago and inquired about having someone there instruct me about how to use my Sync System. I purSarasota ford to have my oil changed a few weekschaed my car at Autoway about having someone there instruct me about how to use my Sync System. I purSarasota ford to have my oil changed a few weekschaed my car at Autoway Ford in Bradenton, but I salesman "Bobby" at Sarasota said he would be glad to help me and I set up an appt with him for today at 9 am. When I showed up,a salesman, Andy, saw me getting out of my car and asked if I was there to see Bobby and I replied yes and he said he was not there and he was filling in for him. So he walked over to my car and as soon as he saw the "autoway" sticker he was rude and said they do not help with cars purchased elsewhere but he would see what he could do. He got in my car and turned a dial on my radio console and was doing something with my phone and my contacts and was very impatient and told me he works on comission and was not getting paid for this and he gave me very little to no instruction and kept looking at his watch and out the window and after 10 min said "just play around with it" and said he had to go. I was way too polite to this man who was very rude and intimidating to me. Tonight my husband called Sarasota Ford and spoke to a manager, Edwin and tried to explain the above to him. He interruped my husband twice and said they don't get paid to help other Ford customers.. he was so rude to my husband as well. Had my oil changed a few weeks ago there, wish I had check the oil to see if it was brown and dirty afterwards after reading several other reviews today of this terrible dealership. DO NOT GO HERE.. Go to Autoway Ford in Bradenton and see Pernell. You will get a great price and great customer service. I live in Sarasota and they could not even come close to what Autoway offered us in price for my car. I WILL NEVER STEP FOOT in Sarasota Ford again. Do yourself a favor and stay away from these rude, selfish people. More

I went to sarasota ford for warranty work, had my injector replaced and door key pad replaced and in doing so they found a wire broken and milked a hundred bucks out of me to put a simple wire crimp injector replaced and door key pad replaced and in doing so they found a wire broken and milked a hundred bucks out of me to put a simple wire crimp on, got my truck back and realized as i was cleaning it, that ford broke my door panel and failed to tell me about it, took it back and they replaced it no problem. Later on this same week my catalytic converter went bad and luckily that was under warranty BUT!!!!!! They again milked 77 dollars out of me just to pull the three bolts that hold my starter on so they can get to the bolts on the header. They also had to pull my dash out to fix my a/c which still doesn't work right and i bring it home and to my surprise, find the plastic put back half ass and a rubber piece in my grill looked like they ripped it out and decided to lay it back in there hoping i wont catch it. So if you like being nickel and dimed take it to sarasota ford as for me Im calling Matthew currie and hope they do better work!!!!!!!!!!! Good luck and god bless More