Sarasota Ford - Service Center

Sarasota Ford is the best ford dealership around. Brad B. Is hands down the best service provider I’ve ever had at any dealership. He keeps you informed and always gives updates. Keep this place in mind for Is hands down the best service provider I’ve ever had at any dealership. He keeps you informed and always gives updates. Keep this place in mind for your next car/service dealership! Best part was my parts were in stock and then around time was less then 24 hours!! More

service advisor and conciege valet service A most enjoyable experience, rather than a root canal, John Weschler the assigned service advisor was on top of the whole process and expedited fixing A most enjoyable experience, rather than a root canal, John Weschler the assigned service advisor was on top of the whole process and expedited fixing my car and getting it back to me ASAP. The concierge service that picked up my car and returned cleaned and disinfected was a real blessing. Kimmy McNary has an invaluable service for the greater Sarasota area. I doubt I will ever drive into the dealership for service again. Signed a thoroughly satisfied customer.Stephen Baerwalde More

EXCEPTIONAL JW IN SERVICE IS ALWAYS PROFESSIONAL AND ALWAYS MAKES VISITS WORTH WHILE. EVEN ON THE BUSIEST DAYS AND WITH WHATS GOING ON IN THE WORLD NOW. JW IN SERVICE IS ALWAYS PROFESSIONAL AND ALWAYS MAKES VISITS WORTH WHILE. EVEN ON THE BUSIEST DAYS AND WITH WHATS GOING ON IN THE WORLD NOW. More

Had some work done in the body shop, Matt Coppens set everything up. Got a loaner delivered and picked up. Car looks great! Thank you to the whole team. everything up. Got a loaner delivered and picked up. Car looks great! Thank you to the whole team. More

They got it right the first time Recently had the A/C in my 98 Ranger repaired (after others had tried and failed). Bill Kennedy was on top of everything from the beginning all the wa Recently had the A/C in my 98 Ranger repaired (after others had tried and failed). Bill Kennedy was on top of everything from the beginning all the way through to the end (which was surprisingly quick). I suspected the problem was a refrigerant leak in the evaporator and that turned out to be the source of the problem. Now my A/C is good for another 22 years !!! More

Improper Balancing or None? Nice, polite employee who greet you. I had two new tires installed on my older Subaru. Was told they were balanced. Driving home noticed shaking on an Nice, polite employee who greet you. I had two new tires installed on my older Subaru. Was told they were balanced. Driving home noticed shaking on and off and road noise. Next day came back to Quick Lane. Waited two hours and was informed that my two older tires have "uneven wear patterns" . Also was told that they moved my new tires to the front and balanced all four tires. Then was given a quote for two tires. I left for home and car still shaking on and off. So, I stopped at an automotive shop near home. Two mechanics inspected my older tires and said they were perfect. They then checked the balancing and found that all four tires were not balanced. I then asked them to balance the tires and they did this with no charge to me. My car now drives smooth with no shaking. What is goi going on with your Techs? Bad two experiences, will not be back or reccomend. More

Wally in the Quick Lane did an outstanding job! He was professional, extremely helpful and he set an expectation for me which was met 100% I would highly recommend working with Wally. Thank you Wally! professional, extremely helpful and he set an expectation for me which was met 100% I would highly recommend working with Wally. Thank you Wally! More

Excellent service throughout my experience My recent service visit to Sarasota Ford was outstanding. I want to personally recognize and thank John "JW" Weschler for handling everything from t My recent service visit to Sarasota Ford was outstanding. I want to personally recognize and thank John "JW" Weschler for handling everything from the first phone call to having my car washed prior to picking it up. It's the superior customer service that will keep me coming back when I need to have something done. Thank you, again, to JW and the entire service staff at Sarasota Ford for a great experience during challenging times. Joe B. More

Outstanding customer service! I want to commend the Sarasota Ford Service department for a job well done. I specifically want to commend Michael August for EXCEPTIONAL customer ser I want to commend the Sarasota Ford Service department for a job well done. I specifically want to commend Michael August for EXCEPTIONAL customer service! I took my car into Sarasota Ford because the gear module would periodically lock up. They diagnosed the car that day and determined the gear module needed to be replaced. They ordered the part and replaced the original gear module as soon as the new part came in (same day). Total turnaround was 2 days. Michael August kept me updated every step of the way! He texted me with the diagnosis and plan of action, texted me when the part came in and gave me an estimated time of when the car would be finished, texted me when it was finished, and arranged for a Lyft driver to take me to and from the dealership. I used to manage a regional customer service center for a Fortune 500 company, so good customer service is very important to me. Michael's sincere customer focus is extraordinary! Thank you, Michael, for taking such good care of me. More

I'd like to leave a 5 star review about our experience with Sarasota Ford recently... We've had service in the past at Sarasota Ford and it's always been top notch We had an incident that required some with Sarasota Ford recently... We've had service in the past at Sarasota Ford and it's always been top notch We had an incident that required some body work as well and unfortunately they do not have a body shop but Brad Blacquiere helped facilitate and make the process as easy as possible! Thanks Brad!! More