Saybrook Ford

I like working with them, competent, helpful, knowledgeable, and friendly.good, smart, other worldly, and I’ve run out of superlatives- knowledgeable, and friendly.good, smart, other worldly, and I’ve run out of superlatives- More

Sales experience is better than most but Service after the sale including term of sale and safety inspection/warranty is an absolute joke. I’d buy elsewhere if I could. the sale including term of sale and safety inspection/warranty is an absolute joke. I’d buy elsewhere if I could. More

These guys are THE WORST. Brought my 2015 F350 in for a transmission fluid change. Left and came back come to find they under filled it by 4 quarts. Catastrophic damage had to Brought my 2015 F350 in for a transmission fluid change. Left and came back come to find they under filled it by 4 quarts. Catastrophic damage had to have all the internals replaced ran me $5,500 after tax. They wouldn't even refund me for the service. Everything is on record there and now they won't allow me to go pickup the copies of the service records to go to the state with. Needless to say I am going to the state and small claims over this. They are absolutely horrendous save yourself the trouble. The head manager told me "you know where to find me I'm here till 7 tough guy" real professional. That was on a recorded call as well. More

I came to this dealership expecting to be swarmed as I pulled in and bothered while I was just trying to glance at cars. Thankfully I was able to look around by myself without feeling pressured. Once I wa pulled in and bothered while I was just trying to glance at cars. Thankfully I was able to look around by myself without feeling pressured. Once I wanted to check inside and see that stats of a Bronco that I was interested in Pat and Anthony were more than helpful on showing me and teaching me things about this vehicle. Then I was referred to finance dept. to see what the best rate I could get. I did do internet research to ensure they price they were showing was a good deal on price as you see these crazy additional prices on cars these days and there weren't any. Thank you guys for all the assistance in making car buying easy like it used to be. I will defiantly refer others to you in the future. More

The price you see online is not the price you get. In fine print it is $5k more than what you pay. They say the price you see is “after a $5k down payment or trade in value”. I found the perfect t In fine print it is $5k more than what you pay. They say the price you see is “after a $5k down payment or trade in value”. I found the perfect truck on Facebook marketplace listed by a salesman. I messaged him, told him I’d be down that day to take a look at it. Test drove it, all seemed okay. Sat down to crunch numbers and I was so in awe of the truck I was almost willing to pay whatever for it. They did knock down the $5k difference because I was trading a car in. However, I agreed to purchase the extended warranty, somoniz glass coat and vin etch (which was probably already done since it was sold twice in CT). I pointed out the rear tires looked pretty low on tread and they said “we’ll let you know” on replacing them. They got me in and out in one night, taking my trade, completing the sale, and I was on my way. A week later it started misfiring. No biggie as it was still under the 60 day warranty. In that week of owning it I got stuck in the mud in front of my house. Probably because the rear tires were junk. When I dropped it off to service to get the misfire taken care of, I asked the service team to talk to the sales managers to put two new rear tires on it. After a few days to diagnose and fix the truck, the sales team never reached out to tell me they wouldn’t cover the rear tires. The service team even told me they measured at 3/32” which the legal limit to have safe tires in CT is 2/32”. I know this because I used to be a master certified tech at a different dealer a few years back. So I go pick up the truck, misfire fixed, with two almost bald rear tires. The excuse the sales manager said was “this IS a used truck”. That’s funny because I just bought another “used truck” from a different dealer for my wife and the measurement before they replaced the tires was 5/32”. They put tires on without me even asking for them. I then looked into the $4000 extended warranty they sell. If something goes bad, you have to pay out of pocket to fix the truck. Then file your own claim and this same company isn’t exactly reliable from what I’ve read and you’d be lucky to get your money back from the claim. They also required the selling dealership to do the work. I decided this dealership doesn’t want to work with me on the tires so I won’t work with them on the warranty. So I cancelled the warranty. I enjoyed working with the sales person Arvy even though he’s no longer at the dealership anymore I’d work with him again but the whole bait and switch on price and not working with me for two measly tires dropped their rating down for me. More