
Scanlon Lexus of Fort Myers
Ft Myers, FL
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Online out of state purchase. Responsive service by sales and finance staff. Shared video of car when requested and provided constant updates on sale progress. Shipped car via Responsive service by sales and finance staff. Shared video of car when requested and provided constant updates on sale progress. Shipped car via transport hauler and Josue ensured car was ready when transport arrived. Dealer informed and discussed extended warranty options but never pressured me to purchase. Very pleasant car purchase experience. Took less than two weeks from start to finish to complete transaction. More
My service representative was exceptional. Taking two hours to replace a battery they already knew was bad was not. Your showroom is boring with an absence of color. The floor matches the car Taking two hours to replace a battery they already knew was bad was not. Your showroom is boring with an absence of color. The floor matches the cars on display. If it had looked like that when I made my purchase I probably would have gone elsewhere. I do love my Lexus vehicles. More
I don't think there was enough help today. Others in the waiting room said this. Never had this problem here before. If I buy another car it won't be here. Others in the waiting room said this. Never had this problem here before. If I buy another car it won't be here. More
I have been coming here for a few years now and have always been treated with the utmost respect since switching. I always make sure to schedule with Dan Hoffman because he always makes sure I am taken always been treated with the utmost respect since switching. I always make sure to schedule with Dan Hoffman because he always makes sure I am taken care of and is the best advisor there. When I had a very negative experience with my closest Lexus dealership, I made an appointment with Dan and he made me feel heard, appreciated, and like family. Any time I have ever had an issue or was not 100% satisfied with my service, Dan always goes out of his way to make it right, he even wiped down my mothers car a little when it came back a little dirty on the inside, and checked the inside of my tires himself to see and tell me they were wearing down a weird way so I could fix the problem. I always enjoy seeing him for my appointments and the hour travel is worth every penny to be able to continue to work with him, because I know that my vehicle is in great hands with Dan. More
We found the car we wanted online. John was extremely professional throughout the process. We would highly recommend John, and the dealer. John was extremely professional throughout the process. We would highly recommend John, and the dealer. More