Scarsdale Ford

From sales to sales fulfillment to service this dealership has provided the lowest levels of customer satisfaction possible. 1. Paint missing on sale of a brand new bronco - caught later pointed dealership has provided the lowest levels of customer satisfaction possible. 1. Paint missing on sale of a brand new bronco - caught later pointed out by the customer (me) 2. Took 4 months to provide out of state registration plates. They charged $400 for this of which $150 was the processing fee - was informed the processing fee would not be refunded even though it took them 4 months to process. Claimed we could drive with expired plates. Many phone calls later a second temporary plate was sent. 3. Added too much oil at first oil change at dealership. Caused the engine to stall and emit grey smoke and an odor - malfunction not sure of long term effects on engine. Certainly compromised the safety of the. Driver. 4. Out over $250 in tow fees and Ubers due to car stalling. Dealer contact has not returned calls for reimbursement of these receipts How does a ford dealer not know how much oil to put for an oil change???? 5. We were sold a third party warranty but told by finance it could be used at any ford dealership. Not true. We tried to get the service done locally. Ford customer service also tells me it's a third party warranty so we cannot service anywhere but Scarsdale ford The sales manger and the service manager are the best persons to deal with. Would love to have a sit down with the owner to understand how this dealership actually functions. Many broken parts in their system. To clarify we chose this dealership based on the fact that they had the make and model and color of the vehicle we wanted. Negative experiences from day one More

Best care starting with valet, Kevin. Ralph, at the service desk, was extremely helpful checking me in. Technician was very good and found an issue that was covered under my warranty. Fo Ralph, at the service desk, was extremely helpful checking me in. Technician was very good and found an issue that was covered under my warranty. Fortunately, the Parts department had the part for my car and all necessary work was done timely. I always get great service. Even the salesman, Chris, stopped by to see if I needed anything. Very happy with this dealership. More

Great product great service, it’s the third car I buy from them one leased two financed. Satisfied every time. from them one leased two financed. Satisfied every time. More

The dealership was professional, efficient and friendly. Service was given in a timely manner. Knowledgeable staff. Will recommend without hesitation! Service was given in a timely manner. Knowledgeable staff. Will recommend without hesitation! More

I had a great experience working with Joe! He was incredibly efficient, transparent, and made the entire car buying process smooth and hassle-free. There were no hidden tricks or confusing ste He was incredibly efficient, transparent, and made the entire car buying process smooth and hassle-free. There were no hidden tricks or confusing steps—just straightforward, honest service. Joe walked me through everything I needed to know and thoroughly inspected the vehicle with me. I also did a trade-in on the spot, and he used Carfax to evaluate my car's value right in front of me—no haggling, just a fair offer based on the actual report. It was a truly pleasant experience from start to finish. Highly recommend Joe if you're looking to buy or trade in a car! More

Very professional staff for both sales and repairs with complete knowledge of your complete needs complete knowledge of your complete needs More

Great service and employees very friendly and knowledgeable. Will be coming back for all my needs and services knowledgeable. Will be coming back for all my needs and services More

Scarsdale Ford Service Department are the best . They schedule your appt according to what is best for you. They complete everything in a timely manner . The Service Department staff is extremely pr They schedule your appt according to what is best for you. They complete everything in a timely manner . The Service Department staff is extremely professional and kind. I am very happy with my purchase from Scarsdale Ford and the Service Department. Thank you !! More

Great customer service. Service advisors are alway very helpful and informative. Work is completed in a timely manner. Service advisors are alway very helpful and informative. Work is completed in a timely manner. More

I have been a customer of Joe Tarantino for 10 years. I wouldn’t trust anyone else. I called Joe January 28,2025 and told him my car was totaled and needed one, Joe said “come down later I’ll have seve I wouldn’t trust anyone else. I called Joe January 28,2025 and told him my car was totaled and needed one, Joe said “come down later I’ll have several cars for you to choose from”my husband and I went that night and I chose a silver explorer without ever looking at it!! That’s how confident and comfortable I feel with Joe. I signed all papers and paid . Joe had the suv ready NEXT day Wednesday January 29,2025 ready to go! I just got in and drove it away!! Joe is such a warm and easy going guy, always a smile! I will always lease with Joe!!! I also have great experiences with Charmaine and Phil in the Service Dept! More